Megan Dropbox Community Moderator

Can I send you an email in order for us to have a closer look into this @"Teddy73"? 

Hey @"Xariel", thanks for the screenshot! Would you be able to also check the app's preferences, and more specifically your Sync tab to check if the Dropbox folder path is the same one as the one you see on your screenshot?

Hey @"zoe m"! Would you be able to send me a couple of screenshots of the content you see on your end, when trying to attach files from Dropbox? Also, when did this start happening? 

Hey @"Teddy73", have you also tried to opt into the beta by signing up for Dropbox early releases? If not, can you give it a go? 

Hey @"rwright", I just sent you an email. I'll be happy to see you there!

Hey @"PianoBench", let's jump right into this! You mentioned that your friend edits the .rtfd file and moves it to another shared location. Do you mean that the file is moved in a different shared folder, or the same one just a different hierarchy? Do you notice this behavior only when it comes to .rtfd files? If you have…

In this case, can I send you an email in order for us to have a closer look into this @"rwright"? 

In that case, can I send you an email in order for us to have a closer look into this @"nitinsirsat"? 

Hey @"Kathrine3"! Have you taken a look at our naming conventions or automation options? They might suit your needs, and you might be able to adjust the files, and make them work. If this doesn't work out for you, then I'm afraid you'd need to individually rename the files. 

Hey @"Teasy", I hope you're doing well! Are we referring to the Dropbox desktop app or mobile app? If we're referring to the mobile app, have you tried clearing the app's cache, by any chance to see if that helps at all? Have you tried the steps Hannah mentioned here? Let me know more!

Hey @"zoe m", yes that could be the culprit there. You could try exporting the file from the Dropbox app locally, and then attaching it to the email that way. 

Thanks for the update, @"Teddy73". Can you also confirm that Dropbox has full disk access? Is that already done?

Hi @"Teddy73", let's have a look together here! Do you have any external drives connected to the computer in question/Dropbox app perhaps? Also, can you check the properties of your Dropbox folder, to identify how many files you have there? I'm simply asking, because you'd need less than 300K files, in order for you to be…

Hi @"zoe m", welcome to our Community! Would you mind clarifying the OS version you have installed on your mobile, along with the Dropbox version that you have there? Could you try disconnecting the app from this page and reinstalling it again? Keep me posted!

Hey @"ponge77", does it help at all if you close the app temporarily, and then try to access your Dropbox content? Or do you notice the same behavior? 

Hey @"adlbrk", let's jump right into this! Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so? Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so? Let me know more, and we'll take it from there!

Hey @"rwright", the setting takes a little time to update in the backend, so please wait for about 5 minutes, then restart the Dropbox app as follows: Click the Dropbox menu in the system tray or menu bar of your computer. Click your profile picture or initials. Click Quit Dropbox. Start the Dropbox app from the…

Hey @"Duncan00", thanks for the heads up! Can I send you an email, in order for us to have a closer look into this?

No problem at all @"pawelswiader"! If you need anything else, give us a shout! 😎

Hey @"pawelswiader", amazing troubleshooting steps on your end! I'd also suggest that you try adding files in both of these paths, and checking if they sync to your account online. Also, the first screenshot shows syncing icons next to the files/folders so it seems to be the correct one. Not sure as to why you have two…

We'll do the best that we can, in order to help you as much as possible @"Bayashi1031". I'd like to have a closer look into this, but in order to do so, I'd need some account-specific info. Would you mind if I was to create a ticket number, and reach out to you via email? 

Hey there, @"giselbert74"! Would you also mind doing an advanced re-install on your end, in order to remedy this? 

Hey @"Ion Cebanu", welcome to our Community! I'd really like to know more details about this. You mentioned that the emails are using the address of one of your colleagues, right? Then it was also mentioned that Dropbox sends these emails, so I'd like to know what type of emails we're talking about, and the Dropbox email…

Were you the team admin in a Business plan @"Bayashi1031"? If that was the case, it'd show you a relevant error when trying to create an account. 

Hey @"yuliaUU", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hey @"rwright", would you mind enabling that feature to on, please? 

Hey @"rxiang", I checked and it seems the ticket was indeed marked as "solved" after some days of inactivity. However, I also checked and it seems you managed to create a new one, right? I appreciate your patience, hold tight and an agent will take over your request shortly. 

Hey @"Bayashi1031", can you try this link instead? Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?

Hey @"ken_804", does the event page show only deletions in regards to this folder, or additions too? If you click on the blue hyperlink of the event, are you able to restore it by any chance? You should be able to have the option on the top,right part of the screen.

Hey @"nitinsirsat", thanks for the info! Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too.