Mark Super User II

Based upon the sheer volume of posts there does seem to be some sort of issue yesterday and today (note not with the historical posts). Can I therefore please ask that to try and keep things in one place you all look at and follow Too many login attempts.Try again later ? Thanks

Not sure, you'll need to log a ticket, but its not worth doing unless his machine is clean - or it'll simply reinfect the folder. 

Oh and see My files were corrupted by ransomware. What can I do?

Should I advise the authorities ? No. Your shared folders have a simple virus. Thats all. What should I state (privately by phone) to Eric, the Originator ? Your folders have a virus that are spreading to everybody in the share. I would also tell everybody else in the share though incase they get infected also. What should…

I have no idea if I'm honest, however I know that when they launched the 1TB service there was a 2TB and 5TB option (which was based on 200gb and 500gb), however it isnt possible to buy them now. Dropbox have always said if you want more than 1TB you need to move to business :(

*moves to API forum as you're more likely to get help there*

A restart is a good idea Pam - as is logging in and out on website. Also, if you've only just done the trashing thing you need to give it time to reindex and sync (i.e. back to a green tick)

What files are showing at www.dropbox.com/home and www.dropbox.com/account THEY are the ones to look at. If you want to accept a shared folder, it doesn't matter if you are under your limit. If accepting a share would put you over it then you cant. 

You need to speak to them and ask for help. 

A very quick google shows that this isnt a Dropbox issue but more than likely a hardware one. I'd suggest having a look at Google to see what could be causing it and making sure you update all firmware etc. 

Only if I can join you - they may do a buy one get one free deal :)

I'd strongly suggest getting professional help TVZ - and note that Dropbox really isnt the way to do this not matter how much you'd love it to be (or I want to say it is!)

The key thing to remember is that Dropbox isnt a backup tool. Its a syncing tool. Its designed to have everything local on all devices. 

Unless you can upload via the website (for individual files) you can't. You need to upload via your main hard drive. Dropbox is not supported on external drives. 

You need the hard drive space to upload them though. Dropbox is a real life local folder that resides on your machine. That means it takes up space. Once things are uploaded you can remove them locally via Selective Sync but they MUST go in the Dropbox folder first if they are large. 

Do you have enough hard drive space?

Same :( Thank you for reporting it though! 

Yes I do mind. There is nothing more I can do than Richard has done I'm afraid. It isnt based upon volume of referrals as they dont know what we are reporting. Richard has sent it directly to Dropbox staff, which is what I'd also have to do. It will be dealt with as soon as possible - for all we know the police may have…

I cant - I dont have a copy. However as Richard has already said he has reported it already. 

We dont know I'm afraid - none of us work for Dropbox I'm afraid. 

Just for future ref. it is NOT a clever idea reposting it on a public forum. Send it to abuse@dropbox.com

Argh! No. Dont do it! It WILL go wrong. It WILL lose you data and it WILL cause you to spend hours fixing it. As a side note it cannot do 'multiuser mode' because you've forgot the simple fact that every single user of the folder would have there own individualised copy of the database. They'd all be working on each of…

They have not changed the file size limit - in fact it was recently upped to 10 gb. Zipping has always been problematic over about 2gb or with many files/ folders (I believe 10,000 individual was the key). However, most of it relied upon your own internet being reliable. A single drop out and it failed. 

you arn't alone in this business... Isnt the free market brilliant? If it isnt working as you want it you are free to move to another service. Ta-da!

Probably, or, if you dont need everything in Dropbox on your machine then use Selective Sync to remove things from Dropbox from your local machine - www.dropbox.com/help/175

Did you read the thread Natalia? You also need enough space on your hard drive to sync. So if you are only seeing it on the PC then the PC's hard drive is out of space but the Mac one isnt. 

As far as I know, when I download a file it only goes to my computer, not taking up drop box space, is that right? No, thats not right I'm afraid. Shared folder = in your Dropbox = uses your quota. If you JUST need download access reject the share and ask the person to send you a shared link (www.dropbox.com/help/167)

No as thats simply not how Dropbox is designed to work I'm afraid. Dropbox is not designed, or intended, to work with multiple people using 1 account (security reasons more than anything). Each person should have their own folder and then share the data between accounts. 

Dropbox ne propose pas de remboursement je le crains. Thats pourquoi ils donnent un essai gratuit entièrement fonctionnel pour vous. En termes de billet, vous pouvez voir www.dropbox.com/support et piste à http://dropbox.zendesk.com

It is exceptionally explicit - in fact you need to click through two or three screens to avoid setting up a new account.