Maple Dropboxer

Hi Ian, The feature is still rolling out. You'll see it soon as a X button in the top left of the preview pane.

Hi sunnydmt, The fix will be in version 88.2 which went out today. The update will take a few hours to propagate though.

Hello, Thanks for reporting this bug, We are aware of it and have a fix out and it will be in a future release.

Hi TomMunch, You could create a .url file with the shared link of the file. It wouldn't be the same thing but you would be able to navigate to the original file from another folder. Search for "URL File Extension" to see how to create one. Other files we support in this way are webloc (Apple thing) and website files. When…

Hi misterDB, Can you share some screenshots of the flow that gives the error?

Hi Singinintherain, This is a known bug and we have a fix out. Can you try updating the app to 80.3 (newest update) and see if it's fixed?

Hi hale081852, What is the exact error message you're getting? Can you share a screenshot?

Hi Cjmmaclaw, Does your case look exactly like the screenshots that was provided? Microsoft Word app as well? And the error message “Cannot Save File. That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “?

Hi jmc25, The bug was a server side one and not related to the Dropbox iOS app.

Hi xoxoJen, Thanks for all the info! We will get back to you next week.

Hi xoxoJen, When you say mobile isn't loading the images, are you referring to the mobile app? Or the mobile website?

Hi xoxoJen, What is the account emails of the users who have this issue?

Hi KJN, This is very puzzling. I'm not seeing anything that could use that much data. If you see it again, please let me know. When you check data usage can you also check how much storage the Dropbox app is using on your phone? If we see it grow the same amount as data used we can narrow it down to data that's being…

Hi KJN, Oops you're using Android, right? Ignore my weird comment about iOS 11's Files app. Is the 2GB usage for a single day? If so, which day was it and what is the time frame it is shown for (midnight to midnight? which timezone?)?

Hi KJN, Do you use the offline files/folders feature? Or have Camera Uploads enabled? Do you have files queued for upload? Do you use iOS 11's Files app? Or do you access your Dropbox files in any third party apps?

Hi Malmacdowall, I will help you get to the bottom of this. Word is accessing your Dropbox using our API, not via the iOS app. This could be an API bug, however I am not seeing any API errors from your account, nor mine, that was a result of Word, nor does Word have any interesting errors. The fact that the file is being…

Thanks for the screenshots! I'm able to reproduce this. The flow you're using is specific to Microsoft Word. It's not the Files app and it's not any Dropbox extensions. The error message being shown is from Word, so I would file a bug with Microsoft. It definitely looks like a bug. While playing with it, I got the same…

Hi Malmacdowall, Can you include a screenshot to the flow that caused this?

Hi behzod, Thanks for your comment! This is great work around.

Hi Jensen_G, Thank you for the sample audio file. I wasn't able to play it via web Safari either. I filed this bug for you internally with our mobile web team, and I'll get back to you when they investigate.

Hi FilmCompos3r, When you 'Save to Files' or 'Save Image/Video' from Files app, the contents are no longer managed by Dropbox. 'Save Image/Video' saves to your Photos app, and you can delete it from there. Note that when you delete the file, it gets moved to the Recently Deleted album and you'll have to clear that to get…

Hi JustinJ, Please see this thread about passcode incompatibility: https://www.dropboxforum.com/t5/Mobile/ios-11-files-not-open/m-p/243316#M239 The team is investigating a solution for this.

Hi nick63, The update propagating to other app stores may take a while but shouldn't be more than a few hours.

Hi all, 64.3 is out in the app store. Please upgrade to it and try again.

Hi Csaba, I may have mis-worded my question to our files team. I'll let them reply as I don't know enough about the issue. Hi nick63, I don't have a timeline for when our release will be approved, but I'm estimating in the next day or two.

Hi domhof, I didn't work on this feature so I asked the people who did for you. They said Apple 'broke' doc picker in iOS 11 (or maybe it is deprecated/no longer supported), and it will not work unless you implement file provider. We have not released our file provider extension yet so that's why users see this issue. As…

Hi DaveZ, JaceLightning and Jurgis K., Thank you for writing in. I understand the frustration when using the iOS 11 beta with our app. I will pass your messages to our team. The iOS 11 official release is expected on Sept 19 (tomorrow). The next version of Dropbox iOS will contain Files app support so be on the lookout for…

Hi DaveZ, We are targeting the official iOS 11 release on the 19th so it won't be available before then. Sorry about the inconvenience. I recommend not upgrading until the iOS 11 release is official.

Hi jelteliekens, This will be fixed/implemented once iOS 11 is official released.

You're welcome! We're here to help. The Dropbox desktop client has a Camera Uploads feature that uploads the original files to Dropbox. It may work better for your needs if you want to save the original files in Dropbox. The dialog should appear when you plug a camera into your computer. See…