LynnDbx Dropboxer

Thanks for sharing that. That output confirms that the directory permissions are not the problem that we're running into. Everything there looks fine. As long as the Dropbox app is running with your permissions, it should be able to access that folder. Based on that there's two potential things happening to cause this…

Thanks for sharing that. Looks like you have permission to the Dropbox folder yourself. The Dropbox app should be running under your permissions so it should also have access as long as it is able to read & enter each of the parent folders for your Dropbox folder in order to get to your Dropbox folder. Since the Dropbox…

@"sspilleman" Could you let us know the permissions set on your Dropbox folder right now? We suspect Dropbox app has lost permissions to the folder which is why this error is happening. If you right-click your Dropbox folder and then select "Get Info", near the bottom of the Info window, it should list out the users with…

@"sspilleman" We've been told the latest 26.4 beta update (25E5218f) should have a fix for the external drive read-only issue. Based on our telemetry, your last attempt failed due to a transient network issue and not the read-only drive issue. Could you try again (no need to update Dropbox app version) and report back?

Hi @"sspilleman". I'm from the Dropbox engineering team. We've been investigating this issue and early findings suggest that external drives are becoming read-only upon update to macOS 26.4 Beta. This prevents the Dropbox app from working correctly if your Dropbox folder is stored on the external drive as we don't have the…

We did communicate that this was causing user frustration. It looks like this issue has already been surface in Apple Support Community and has not gotten traction yet, unfortunately, which would have been my suggestion for how to file a complaint with them.

We have received confirmation from Apple that this behavior is expected and unfortunately there is no way for Dropbox or the user to disable this behavior. This behavior occurs because the FileProvider API publishes progress updates to Finder to communicate progress in downloading files. The Dock will bounce in response to…

If you've previously tried the FileProvider experience and opted out to leave that experience, we will assume you that don't want access to FileProvider in the future. We're currently working on improving this experience so that these users who have previously left the FileProvider experience can voluntarily migrate to…

@"ingrid10" Hi, I've checked and it looks like you are on a team that has not opted into this update yet. In order to be eligible for the Dropbox update for macOS while on a team, your team's admin must opt-in before any team members can perform the update. Here's more…

We believe we have resolved the issue. Could you try again and let us know if you see the "online-only" option now?

Hi, We on the engineering team have taken a closer look at your experience and have identified an issue that is preventing these menus from showing up for you. We're working on a solution now. Thank you for reporting this issue!

The fix for the originally reported issue of incorrectly seeing "Syncing..." should be resolved with the next Dropbox Beta release (v194.3.XXXX), exact version number not known yet. That should be released in the next 48 hours. Please let us know if that new version does not resolve the "Starting..." issue.

Thank you so much for the detailed report! We were able to use that to reproduce the issue on our side and are now working on a fix.

You can now always chose the location of your Dropbox folder when you sign in, but if you alter the location, that means you will be on the previous Dropbox experience without the fix for opening certain online-only files in third-party applications that come with the File Provider API.

Thanks so much for the detailed report! The engineering team was able to reproduce this behavior as well so we're going to file an issue with Apple and get their help to see what's causing this behavior.

Awesome! Thanks for reporting back.

Ah just realized you mentioned your macOS version in your original post. It's quite possible this has been fixed by Apple on a later version of macOS (newer than macOS 12.6). Would you be able to update to a newer version of macOS to see if this is resolved? Or possibly have another machine on a newer version of macOS that…

Apologies for the delay and that you're having this bad experience. I got to this issue today and tried to reproduce it but was unable to do so on macOS 13.5 with the internet turned off, with a text file or a PDF file. Which version of macOS are you on? Does this occur for multiple machines (if you have multiple) or a…

Thank you so much for the detailed information! I've taken a further look, and we believe you are hitting a known issue on macOS 13.4. Apple has confirmed that a fix for this behavior is in macOS 13.5 and I've personally confirmed this works on macOS 13.5 as well. macOS 13.5 is currently in Beta and should release to the…

Hi, Deleting the symlink (aka the alias file) did not cause this behavior. I just confirmed manually myself that if you sign out now and sign back in, it should re-use your previous Dropbox folder. This is also the case for the version of Dropbox which stores your Dropbox folder in ~/Library/CloudStorage. However, this…