Lusil Dropbox Community Moderator

Hey @"don2d23", thanks for getting back to me on this and for providing the screenshots - much appreciated! In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you…

Hi there @"funkup"! Sounds like you’re receiving a notification about your Dropbox account running out of space. You can check how much space you’ve got left by navigating to your Plan tab on your Settings. Although this notification cannot be disabled, it will not appear once your Dropbox account isn’t close to or over…

What I was referring to can be found at the very bottom of the article, @"don2d23". However, for your convenience, I’ve included the steps below (referring to Windows, in this case). To find out how many overlays you have registered, you can check the registry: * Press the Windows key + R and enter regedit. * Navigate to…

Hey @"Belal1" - although I’m not quite clear if it’s the same as the original poster. If you remember your email address associated with your Dropbox account, have you tried resetting your password? If the issue persists or you’re not able to receive the password reset email, I’d kindly recommend logging a ticket with our…

Hi @"don2d23". First off, yes! @"don2d23" wrote:I don't know how to use the tray icon to it's full potential, but there is a check mark in the bottom left and the words "Up to date" ... is this what you are referring to? That is exactly what I was referring to - seems good in that respect. I’m also glad to hear that you…

Hey there @"Belal". Initially, please note that I’ve removed personal info included in your post above for security and privacy reasons. Moving on to your concern though, it’s to my understanding that you’d like to sign in with a different Dropbox account than the one you’re currently signed in with on your mobile device.…

Hey @"bagi". Initially, ensure that you’ve got the latest stable version installed (53.4.67) - a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to early releases in your online account settings. Have you also checked what the status of your…

Hey there @"don2d23", I’m glad to hear one of the two issues is resolved! As for your other concern, since you reinstalled the Dropbox desktop app, have you given it time to re-index? What does the status of your Dropbox desktop app read? Thanks in advance! :slight_smile:

Hey there @"pauli", I just wanted to add my two cents on this and ask if you’ve you tried moving these files into the Dropbox folder in smaller batches? Let us know of any update on this and we’ll make sure to get back to you as soon as possible. Cheers! :grin:

Hey @"Luanne R.1"! If you’re looking to remove these folders from your Dropbox folder but continue having them in your Dropbox account, I’d recommend checking out selective sync. Also, if you’d like more info on how to disable camera uploads, have a look at this Help Center article. If you want to remove them from your…

Thanks for the prompt reply, @"don2d23". That’s no problem, give us a shout when you’ve got any news on this. :sunglasses: In the mean time, have a wonderful day ahead! 

Hi @"don2d23" thanks for the detailed response on this. Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? Also, out of curiosity, have…

Hi @"kelos-01". Although I understand your thought process on this, currently this is not possible as each user can have a private folder and shared folders; there isn’t a way to disable this. Hope this clears up some confusion. 

Hi there @"don2d23"! Initially, could you check if the Dropbox desktop app is running and you’re on the latest stable version (53.4.66)? You can do so by hovering over your Dropbox icon that’s next to your clock. A screenshot of your context menu (omitting any personal info) as well as more info on what you’re trying to…

Hey @"STEED". When you make a file offline, you can access it even when your phone isn't connected to Wi-Fi or data, although it’s still placed within your Dropbox mobile app. When you export a file, it’s separate from your Dropbox account and it’s stored in your device as well (internally or SD). To export your video in…

Hey @"kazzw72", thanks for keeping us in the loop, glad to hear that! If you have any other questions in the future, don hesitate to get back to us. In the mean time, have a wonderful day and weekend ahead! :grin:

Hi @"STEED", thanks for the detailed response on this, much appreciated! One more thing to check for now would be to see if the offline file is large, for example 100 MB. In that case, do keep in mind that, although you should be able to open the offline file, issues may arise when previewing it. For this reason, if you’d…

Hi @"kazzw72"! This change could have been affected by a number of factors, including even an update of your OS, but it shouldn’t be related to the Dropbox desktop app as updates shouldn’t change your system’s settings. Since hiding your file extensions is manageable from your system’s settings, I’d recommend following…

Hi there @"karenw72"! Currently, excluding file extensions in the Dropbox website is not available as it would result in your file unable to be previewed. I’d be more than happy though to pass your comments along to the dev team for review. If you’re having this issue on the Dropbox desktop app, you should be able to find…

Hey there @"Martin T.1"! So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your…

Hi @"havocentral". Although you are able to download folders from the Dropbox website, as well as having them on the Dropbox desktop app, exporting folders via the Dropbox mobile app is not currently available. I do understand your thoughts on this though and I've made sure to pass your comments along to the dev team for…

Hi there @"havocentral"! Indeed, you are able to export a file to your SD card from the Dropbox mobile app. However, please keep in mind that although you’re not able to export a whole folder, you are able to save folder for offline viewing on your mobile device. As per your concern for exporting a file, could you please…

Hi again @"STEED"! :thinking: Hmm, let’s check out something else: see if you’re able to play the video offline when: * Wi-Fi is off but data is on. * Wi-Fi is on but data is off. * Wi-Fi and data are both off. Let me know what happens in these cases and we’ll take it from there. Thanks!

Thanks for keeping me in the loop, @"rmfh"! If you have any more questions, don’t hesitate to let us know and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! :sunglasses:

Hey @"rmfh"! Have you by any chance tried rebooting the router or re-installing the Dropbox desktop application with the offline installer? Maybe that will do the trick. If the issue persists, can you provide us with a screenshot of the error so as to have a better understanding of the situation? Thanks in…

Hey again @"Sneijder", thanks for your prompt reply! Although changing the registry isn’t something we’d recommend, I’m glad to hear you were able to resolve your concern in the end. If you have any other questions in the future, don’t hesitate to get back to us. In the mean time, have a wonderful day ahead! :laughing:

Hey @"STEED"! Initially, if you’re referring to your Dropbox mobile application, can you ensure that your files are available offline, since you should be able to access them even if you aren't connected to the internet. If you're attempting to view offline files without internet (eg. a long plane trip), ensure that your…

Hey @"Sneijder"! Initially, thanks for the proactive screenshot, that really does help in understanding what you’re referring to. Note that what you’re seeing is the folder that’s left behind after an uninstall procedure, because when you uninstall the Dropbox desktop app, your files don’t get deleted. This folder then…

Hi again @"skillbard", glad to hear everything’s working! :laughing: If you have any other questions in the future, you know where to find us. Have a great day ahead!

Hi @"Doug K.17", that’s not a problem! When you’ve got any update on the matter, don’t hesitate to get back to me. In the mean time, have a great day ahead!