Lusil Dropbox Community Moderator

Hey @"DarkRothaus", thanks for your prompt response here! I just want to make sure if the issue persists on an incognito window or after clearing your browser's cache as well, so as to exclude the possibility of a plug-in/browser extension causing this. If the incognito window works as normal, try temporarily disabling…

Hey @"DarkRothaus", sorry to hear you’re having trouble with this. Have you tried the steps mentioned (switching browsers, using incognito and ensuring that you’re not running any extensions)? Were you able to resolve your concern in the end? Let me know of any updates on the matter and I’ll make sure to get back to you as…

Hey there @"Doug K.17". As per your question concerning selective sync, please note that you can manage your files and folders with this feature via the Dropbox desktop app. And, indeed, Smart Sync does come with the Dropbox Business subscription. For more info on what each plan offers, check out this page. As per your…

Hey there @"skillbard". Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the…

Hi @"mlavine"! In order to have a better understanding of the behavior that you’re experiencing and due to account-specific info that’s required so as to troubleshoot, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take…

Hi @"Levitate"! When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also,…

Hey @"IainZ". Just to ensure a few basic steps, have you updated your browser by any chance? How about switching to another browser or using incognito? Also, make sure that you’re not running any extensions. For further troubleshooting purposes though, as @"Mark" said, a ticket submission would be required due to sensitive…

Hey there @"alarson"! Thanks for confirming that you’ve updated the app with @"Mark", much appreciated! Due to account-specific and sensitive info that’s required to troubleshoot, I’d recommend we move this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your…

Hi @"searchx"! Initially, I wanted to suggest that, if you’re a team admin, you could create an activity report or export a member data report. You might also find this thread to be helpful as well. Finally, you’ll notice that I’ve moved your post here since you may find more relevant info/suggestions to your…

Hey there @"Bubo"! Could you confirm if you’re the owner of the shared folder? Are you seeing the folder with the two little people in the middle? Also, have you tried switching browsers, using incognito/private browsing mode, and ensuring that you’re not running any extensions? If you’re still having trouble with it,…

Hey @"mx"! Initially, can you please check if you have the latest stable version installed (51.4.66). Keep in mind that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to Early Releases in your online account settings. For this reason, I’d…

Hi @"Methuselah", thanks for getting back to me on this. You could check out if you have any incompatible characters by running a bad file check. However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email…

Hey there @"stevenriz", thanks for posting your question on the Forum, welcome aboard! The Dropbox software is designed to watch your Dropbox folder and sync any files placed in the folder. Your Dropbox folder is just like any other folder on your hard drive, but with syncing features. To take advantage of Dropbox, move or…

Hi there @"jamilsiddique", thanks for posting your question on the Forum and welcome aboard! Initially, thank you @"Elixir" for your troubleshooting, much appreciated! I just wanted to mention the relevant links on uninstalling the Dropbox desktop app and unlinking a computer, phone or tablet from Dropbox which provide a…

Hi @"Methuselah", thanks for getting back to me on this. It’s no problem at all. :laughing: I was able to reach out to you at the email address associated with your forum profile, so at your convenience could you please check your inbox? Once confirmed, we’ll continue troubleshooting from there. Cheers!

Hey there @"Methuselah", thanks for posting your concern on the Forum and welcome aboard! This seems like something where I’d recommend getting in touch via email so as to troubleshoot with you. You could either let me know if you’d prefer to be reached out directly via email, or you could go ahead & submit your concern…

Hey there @"johnmvip", thanks for posting your question on the Forum and welcome aboard! I just wanted to follow up on this and check if you were able to get back to what @"ft0" suggested. Were you able to resolve your concern in the end? If you’re still having some trouble with this, let us know and we’ll make sure to get…

Hi there @"kenzixian", thanks for posting your question on the Forum, welcome aboard! ⛵ Could you try switching browsers & see if that resolves it? If that doesn’t work, try using incognito/private browsing mode & make sure that you’re not running any extensions. I would also kindly recommend trying out the Dropbox desktop…

Hey @"Herma", thanks for getting back to me on this! I can see that you aren’t able to check the “Accept as Solution” from the attached screenshot - so if you’re seeing the wrong image, then I have the wrong glasses on too. :laughing: Could you try switching browsers & see if that makes a difference? If that doesn’t work,…

Hi there @"renatogdn", thanks for posting your question on the Forum, & welcome aboard! ⛵ Currently, this isn’t available as @"Mark" mentioned, but I’m more than happy to pass your comments along to the dev team. However, I would recommend checking out how to stop notifications on macOS Sierra as a workaround, although it…

Hey @"Herma", thanks for your swift reply! If already logged into the Forum, at the end of each post, you should see the following: When you find the post that's the solution to your concern, just click on the green "Accept as Solution". Hope this helps! :upside_down:

Hi @"Herma", thanks for updating us on the matter! If you’d like, let us know in your next post here how you were able to resolve your concern or mark as a solution the post that did the trick. :sunglasses: Cheers!

Hi @"Frances11", thanks for checking in with us on the Forum, & welcome! ⛵ I just wanted to follow up on this & see how @"Elixir"'s suggestion worked out for you. Were you able to resolve your concern in the end? Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get…

Hi @"alexanderr20", thanks for posting your question on the Forum, & welcome aboard! ⛵ I just wanted to add to what @"Elixir" suggests above & clarify that when you Resume Syncing, your files will reindex, which also means that it should be faster in relation to them being downloaded from the start. Please do keep us…

Hey @"Noam O.", thanks for the swift(est) reply! Yes, that shouldn't be an issue. If you encounter any other concern in the mean time, don't hesitate to get back to us here. Cheers! :upside_down:

Hey there @"Noam O.", thanks for checking in on the Forum, & welcome aboard! I just wanted to add to what @"Elixir" mentioned: you can also create a folder & then create a shared link to that folder. That way, you can change, add and remove contents from the folder & the link will stay the same throughout. If you have any…

Hey @"Milthon" & @"mattcooley", thanks for your swift responses, & I’m sorry to hear that you are experiencing the same behaviour. I understand that you may think that this is an automated message, as we’re using a checklist (depending on the original description of the issue of course) so as to rule out some scenarios.…

Hey there @"mattcooley", thanks for checking in on the Forum, & welcome aboard! You may keep in mind that you can check if there are any incidents recorded on our end via this link. In case you're still experiencing an issue though, I will list a few questions for you to check: First of all, are you able to carry out your…

Hi @"lcg", thanks for posting your question on the Forum & welcome aboard! 🚢 I just wanted to follow-up on this matter. Were you able to check back with @"Mark"'s suggestion or were you able to resolve your concern in the end? If the situation persists though, could you let me know the size of the files & that of the .zip…

Hey @"Frustrated29", thanks for posting your question on the Forum, & welcome aboard! Initially, you may find that I have gone ahead and moved your post due to the original thread dating back to almost a year. As per your request, please note that I was able to locate your open request from my side & have assigned it to a…