Lusil Dropbox Community Moderator

Hey there @"thom f."! If you’re trying to download a file, follow the steps below: * Locate the file in question. * Click on the ellipsis (…) on the right-hand side. * Select Download from the drop-down menu that appears. If you’d like to select multiple files to download, then please check the box that’s on the left-hand…

No problem, @"wpfbedford"! As mentioned before, should you have any other questions, just give us a shout. :wink: In the mean time, have a wonderful day ahead! 

Hey @"Gogoarkman"! Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes. Moving on to your concern though, I’d kindly recommend moving this discussion to email due to account-specific info that may be required. For this reason, I’ve gone ahead and sent you…

Hey there @"wpfbedford"! Initially please note that I went ahead and removed some info from your screenshot, for privacy and security purposes. As for your concern, due to account-specific info required to troubleshoot for this, I’d kindly recommend continuing via email. I was able to locate your open request from my side…

Hi there @"Gkata"! Thanks for carrying out anonymous's suggestions. Just to ensure, did you by any chance attempted an advance reinstall? Let me know of any updates! :grin:

Hi there @"jsramos"! Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes. Moving on to your concern, please bear in mind that in general the message "Access Denied" means the Dropbox desktop client is unable to access the location to sync your files. For…

Glad to hear the issue seems to be resolved, @"nydepot"! If the issue seems to persist or you have any other questions, don’t hesitate to get back to us. :wink:

Hey @"nydepot", have you also by any chance tried to see if this happens in another browser, incognito, and made sure you’re not running any browser extensions in the mean time? :thinking:

Thanks for the detailed response and glad to hear you were able to resolve your concern, @"lesleyd"! If you have any questions in the future, don’t hesitate to get back to us. In the mean time, have a wonderful week ahead! :laughing:

Sorry about missing the question on that one, @"feliximafidon"! In general, this depends on your Smart Sync settings or, in other words, whether they are set to default on online-only or local. If you have selected for files to be online-only, then your files and folders that are being downloaded to your new device should…

Hi @"feliximafidon", thanks for detailed post on this, much appreciated! Your feedback helps us improve our product and so I’ve made sure to pass your comments along to the dev team for future consideration. I can also move this post to Share an idea so as to keep better track of it. In the mean time, if you have any other…

Hi there @"lesleyd". Initially, please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. Furthermore, you can check your Plan…

Hi @"3van-wright". Although we don’t take any action on your Dropbox files that would cause them to be corrupted, have you by any chance tried to download the file in question directly to your computer, and then opening it? You can also check to see if there are any incompatible characters included in any file names that…

Hey @"afunk"! Just so as to have a clear image of the situation, have you also tried switching browsers or using incognito as well? Are you experiencing the same behavior there as well? Let me know any further info. Thanks! :grin:

Thanks for the prompt reply, @"X5"! No problem, let me know of any update. 

Hey there @"X5". Initially, have you tried switching browsers, using an incognito/private browser, and ensuring that you’re not running any extensions? Let me know! :innocent:

Thanks for the quick response here, @"pedmunds"! I was able to locate your open request from my end and, due to account-specific info that’s required to further investigate, I’ve made sure to get back to you via email. Please check your inbox for my latest message. Cheers! 

Hey there @"pedmunds"! Initially, please ensure that you’ve checked all the requirements to run the Dropbox badge. Also, as suggested before, if you’ve got paired Dropbox accounts, ensure that you’re looking for the Dropbox badge on the files that are saved under your Dropbox Business account. If the issue persists, you…

Thanks for your prompt reply here, @"Bonnie K.4", much appreciated! Since you mention that: @"Bonnie K.4" wrote:I just checked the file size for one of the Online-only files and it says Size: 627MB, Size on disk: 4.00kb. So that seems to be working correctly. I checked a few more Online-only files and they all say they…

Hi there @"Bonnie K.4"! From the amount of space you mention that you have in total, it sounds like you’re on a Dropbox Business plan. Do you by any chance have Smart Sync enabled? If so, have you got any files online-only at all? Could you also please check the actual file sizeby: * Ctrl+click on a file. * Select Get Info…

Thanks for the prompt reply, @"StewartHippie". I’ve gone ahead and sent you an email to the email address associated with your Forum profile so as to further investigate on the matter. Please check your inbox for my latest message. Cheers! :nerd:

Hey again Joshua - @"StewartHippie"! Please bare in mind that, in case you have paired a personal and Dropbox Business accounts, the Dropbox badge will only appear on files saved in your Dropbox Business account. Considering this, a next step would be to check that you’re looking at your Dropbox Business account instead of…

Hey there Joshua, aka @"StewartHippie". If you’re not seeing the Dropbox badge, I’d kindly recommend going through the checklist outlined in this article and, if you meet all the requirements mentioned, you can find out more info on how to turn it on (or off) here. Let me know if this helps! :innocent:

Hey there @"mckaugha33"! Just to add to what @"Mark" mentioned, what does your events page show? You can also have a look through the version history of the file as well for more info. Do keep us updated on this and we’ll make sure to get back to you as soon as possible. Thanks! :grin:

Hi there @"Jonathan L.24". Thanks for keeping @"Mark" and I in the loop. It sounds like you were able to find symlinks - awesome first step - but did you attempt to remove them? Please remember that symlinks refer to data in locations outside of the Dropbox folder, so the Dropbox desktop app can get stuck attempting to…

Let us know whenever you have an update on this, @"Jonathan L.24", and we’ll take it from there. Looking forward to hearing back from you! :grin:

Hey there @"Jonathan L.24". Initially, have you checked this article out which discusses common causes of high CPU usage and the steps to resolve this? Let me know of any update on this and I’ll make sure to get back to you as soon as possible. Cheers! :upside_down:

Glad to hear that resolved your concern, thanks for keeping me in the loop, @"Clara84"! If you have any other questions, you know where to find us. In the mean time, have a wonderful day ahead! :sunglasses:

Hi there @"Clara84"! I just wanted to add to what @"Mark" has mentioned and just make sure we have covered all ground: have you added the shared folder by following one of the following two options. To add a shared folder to your Dropbox account through the Sharing tab: * Sign in to dropbox.com. * Click Files. * Select…

Hi @"pauli"! Thanks for keeping me updated on this. If the issue appears again or if you have any other questions, don’t hesitate to let us know, and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! :innocent: