Lusil Dropbox Community Moderator

Thanks for the detailed info here, @"KenDavis"! When you’ve got more info on this, don’t hesitate to get back to me and let me know how it went. You can contact our Support team, @"David K.124", as this is available for all users - we’re here to help after all. If you’re having an issue submitting a ticket, have you tried…

Hey @"Pixona"! I’ve gone ahead and moved your post to the developer section of the Forum; you might get more relevant responses here. :grin:

Hi there @"inscape"! Have you given another browser as shot? Also, using incognito and ensuring that you’re not running any browser extensions may also just do the trick. If you’re still experiencing some trouble with this, can you please send us a screenshot (omitting any personal info) so as to have a better…

Hi there @"KenDavis"! A first step to this would be to ensure that camera uploads is enabled. Could you please check if by toggling the option off-on and see if that makes a difference at all? I’d also kindly recommend having a look at this Help Center article which includes some steps and info on troubleshooting issues…

Hey @"ries"! If you’re looking to uninstall the desktop app, have a look at this article. However, if you’re looking to delete your Dropbox account though, please check this article out for more info and steps on how to do it. Hope this helps! :grin:

Thanks for the detailed description, @"rishi1"! Initially, please note that when syncing is complete, the Dropbox icon will just read up to date - it won’t have a green tick on it. However, when files are syncing, they should show you a blue syncing icon on them, as you also mention. As an initial troubleshoot step, could…

Thanks for confirming this, @"eater". At this point in time, I’d recommend moving this discussion to email as account-specific info may be required to further investigate. I was able to locate your open request from my end and I can see that a specialized member of the team is reviewing it. I’ve made sure to pass your…

Hey @"rishi1", thanks for the detailed screenshots - much appreciated! :grinning: I can see in one of your screenshots that the folder that you’re looking at doesn’t end in Dropbox, so could you just confirm for me if it’s indeed the Dropbox folder? Also, is it under your quick access list? Finally, do you see this…

Thanks for the swift reply, Rishi, aka @"rishi1"! You mention that: @"rishi1" wrote:The folders & files inside the dropbox folder on the desktop - When sync is complete these show the tick which is good. However when syncing it doesn't show the blue syncing icon (it doesn't show any symbol on the folder / file when…

Hi there @"rishi1"! Could you please provide a bit more info? Are you able to see the Dropbox icon that’s next to your clock on your desktop? If so, what does it read when you hover over it? Also, any screenshots (omitting any personal info) of your concern would be very helpful in having a better understanding of what…

Thanks for confirming this, @"eater"! In this case, I’d kindly recommend giving an advanced reinstallation a try, since it’d remove any previous settings that may be causing any conflict to the app. It may just do the trick. If that doesn’t work either though, I’d kindly suggest continuing this discussion via email. For…

Thanks for confirming this, @"deafbowtie"! I’ve gone ahead and moved your posts to this thread, since you mention that:@"deafbowtie" wrote: The screenshot in "this thread" is exactly what I saw several times. Please note that, as @"Alexandra4" mentions, this should be fixed in a future version of Chrome. You can also find…

Hi there @"eater"! Initially, although you mention that you’re running a Linux system, could you please let me know if you’re running a supported system? You can also find a full list of the system requirements to run the Dropbox Linux installer here. Furthermore, have you by any chance given the headless installation via…

Thanks for the swift reply, @"deafbowtie". Let’s see if we can work around this in a different way. Initially, could the message that you were seeing be something as described in this thread? Furthermore, could you navigate to your browser's settings and check that you have an updated version of your Chrome browser? You…

Hey @"LED1"! There isn’t currently a way to locate the email address of those that uploaded a file via a file request, as you are only able to see their username or the name that they submit when uploading the file, along with the file name and type. However, if you are an admin of a Business plan, you may be able to see…

Hey there @"giordano5". Although you can share the folder that the files are residing in with a shared link, currently, there isn’t a way to automatically mass-create separate shared links for individual files simultaneously. If you have any other questions, don’t hesitate to get back to me! :innocent:

Hi @"deafbowtie"! Do you experience this issue with any other browser, when using incognito/private browsing, and when you’re not running any browser extensions? A screenshot of any error message or the behavior you’re experiencing (omitting any personal info) would also help in understanding your concern better. Thanks in…

Since we don’t fully support symlinks as they can cause issues various issues and irregularities at any point in time, in order to further investigate, one of the first troubleshooting steps is removing them. If you’re still experiencing the same issue even after that, please send us a screenshot of the message so as to…

Hey there anonymous! Could you please first check for any symlinks in any of your devices running the desktop app?Please note that we strongly recommend against methods that add referenced files (such as symlinks or networked folders) to the Dropbox folder. Since using reference files can cause quota usage disparities or…

Hi there @"rgau"! When referring to a personal Dropbox account, this is read as a Basic/Plus/Professional subscription. A Business plan would be read as a work account. As the message suggests, currently, connecting two personal (Basic/Plus/Professional) or two work (Business) Dropbox accounts is not available. You can…

Thanks for getting back to me on this, @"DanLester". Just to ensure that we’re on the same page, could you please clarify where you’re seeing this file in your Recents, as well as sending me a screenshot (omitting any personal info) so as to have a better understanding as to what you’re seeing? Thanks in advance!…

Hi @"DanLester"! Although it is currently not possible to clear items in the Recents list from the web, you can do this on the mobile app by following the steps below: * Navigate to settings. * Scroll down to advanced features. * Tap hide recent items on Home. A workaround that I’d like to mention though is that as you…

Hi there @"LYOF"! You can track changes in a Paper doc by clicking on Doc history and, for example, I can see my edits highlighted by a green color. For this reason, could you please specify what it is you’re seeing and, if this isn’t what you’re looking for, what you’d like instead? Thanks in advance! :upside_down:

Hey there @"TessaSzalk29"! In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more…

Hi there @"Sherwino"! Thanks for the detailed post, awesome work! I’ve gone ahead and moved it to the developer section of the Forum; perhaps some like-minded community members will have some more ideas to share on this with you. Cheers! :nerd:

Thanks for the prompt reply, @"nydepot"! Just to ensure, when you're experiencing this behavior, are you by any chance connected via a work network? If you are, please check with your company’s IT department, due to a potential update on your firewall settings which could be affecting your connection. If you’re still…

Hey @"nydepot". Initially, I’ve removed the “marked as solution” since you mention that the issue is reoccurring for you. Second, could it be by any chance that you are part of a Dropbox Business team? In this case, could it be that the admin of the team has enabled web session control? To check out what plan you’re…

Thanks for keeping us in the loop, @"trotfx"! If you have any other questions in the future, just give us a shout. In the mean time, have a wonderful weekend ahead! :laughing:

Hey there @"trotfx"! Could you please send us a screenshot of the error message that you’re seeing (omitting any personal info) so as to have a better understanding of your concern? Thanks in advance! :upside_down:

Hey there @"COKEDUDE"! Do you by any chance mean your photos tab on the website? You can navigate there by: * Sign in to dropbox.com. * Click Files. * Select Photos. Let me know if this helps! [EDIT] As @"Mark" mentions as well in the above post. :grimacing: