Lusil Dropbox Community Moderator

Hey @"jary_capstone"! I’ve gone ahead and moved your post to the developer section of the Forum - perhaps some like-minded users will have some ideas to share on this with you. Cheers! :nerd:

Thanks for the swift reply, @"dave54". If the link was deleted, then a new one may be created instead. If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. Let me know of any…

Hey there @"dave54". If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. For this reason, I’d recommend checking back with the sender for more info on the matter. Let me know if you have any other…

Sorry to hear that, @"Waps". I’ve made sure to pass your comments along to my colleague. They’ll review your concern again and get back to you with the relevant info. Thanks for your patience and cooperation on the matter. 

Hi Sid! Could you just provide me with a bit more info on what exactly you’re experiencing so that I can help out in the best way possible? Are you trying to change your subscription, are you having some trouble with Smart Sync, or are you getting any errors? Also, any screenshots (excluding any personal info) illustrating…

Hi @"kmarcel"! I’ve moved your post here since it seems to be similar to what other users are reporting. As Ross S. mentions in their previous post, we’re currently looking into it. If you’d like, due to account-specific info required, you can contact our Support team via email so as to have a more in-depth look into this.…

Hey @"Diane H.15"! If you delete files from the website, then they should be deleted from any connected devices as well. To see how much space is available and how much is being taken up by personal/shared content, just navigate to the Plan tab. Let me know if you have any other questions! :grin:

I understand how important this is for you, @"mjfrigaard", so I’ve gone ahead and forwarded your comments to the dev team for future review. :wink: If you have any other questions or thoughts, just give us a shout. Have a wonderful day ahead!

Hey @"mjfrigaard"! I just wanted to add that you should be able to upload, share and preview a markdown (.md) file via the website, but not edit it. However, you should be able to edit it via your mobile app. I hope this helps to some extent! :grin:

Thanks for the swift response, @"jennpick". Initially, please note that Smart Sync allows you to save space on your hard drive and, from what I understand, you have set up for new files to be set as local. To change this so that you have new files synced to your Dropbox folder to be online-only, check out this article.…

Hey peeps! @"ppossik" - Please bear in mind that many processes on your computer may look at files that you may not have manually opened and, in order to fulfill these requests, Dropbox syncs the files. Examples include:* Backup services. * Antivirus. * Recently used file lists. * Third party applications that monitor…

Hi there @"MikeHK"! Could you be referring to the option to see the file structure of a folder? In this case, this isn’t currently an option from the website, but instead, you should be able to do this from the desktop app. Since the Dropbox folder is just like any other folder on your computer, you should be able to view…

Hi all! Initially, @"Juliandel", thanks for letting us know what worked for you, much appreciated! I also just wanted to ask, @"mattheeussen" and @"Parsons-Joyce" 2, have you had a chance to check out what I recommended to try out in my previous post (about ensuring that you have the latest version of the mobile app,…

Sorry to hear that you’re still experiencing some trouble with this, @"LuizFNetto". If you do come to a dead end, don’t hesitate to reach back to me here or you can contact our Support team so as to further investigate. In any case, do keep me posted on your progress. Thanks in advance! :nerd:

Glad to hear about the error disappearing, and sorry to hear that you're still experiencing some trouble with Smart Sync. @"Waps" wrote: Other users onthe same account can double click on a file and it auto syncs to local and opens without error. Are you getting seeing an error other than the one you were seeing before?…

Hey again, peeps! I’m jumping in here again to ensure a couple of steps: could you please check if you’re running the latest version of the mobile app and, if necessary, update it? Also, this might be a shot in the dark, but maybe restarting the app by signing out and in again, or even clearing the cache might do the…

Sorry to hear about this, @"Waps". Initially, I’d recommend updating your desktop app to our latest stable version (59.4.93) using the offline installer - maybe that will do the trick. If you’re still encountering some trouble with this, since you’ve done some initial troubleshooting (awesome work), I’d recommend at this…

Hey @"wwaltab5"! Are you also having trouble with this? If so, I’d also recommend continuing this via email, in which case you can either contact our Support team or I can contact you directly to your email address associated with your Forum profile. If this is not the case, let me know a bit more info on this so as to…

Hey peeps, sorry to hear about this. In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. Cheers! :grin:

Hey, @"abhimanyu"! Initially, please note that I’ve removed your email for privacy and security purposes. Moving on to your concern, please note that if you’d like to delete your account, for security purposes, we ask that users cancel their own accounts. Please follow this link if you’re looking to do so. Please bear in…

If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. Let me know if you have any other questions!

Hey @"Zel"! Have you had a look at the steps outlined in this article: * Open the Dropbox App on your phone or tablet. * Under Menu, tap Settings. * Tap Manage your subscription. * Continue to the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you…

Thanks for getting back to me on this, @"EMC2"! I also wanted to mention to please bear in mind that some small system files aren't synced over Dropbox, which includes .ds_store files Nonetheless, let me know of any update! :upside_down:

Hey, @"mr22"! I understand if this wasn’t the ideal response you were looking for. I can forward your comments to the dev team for future review and, in the mean time, if you’d like to contact our Support team, please feel free to do so. If you have any other questions or any update on this, don’t hesitate to get back to…

You can share the content of the team folder to users outside of your team, just not the team folder itself. If you’re having trouble sharing it, it may be due to the sharing settings applied by the team admin. Hope this helped! :nerd:

Hey, @"mr22"! Initially, please note that all content inside your team folder is automatically shared with the entire team. However, since you mention that you want to share content in your team folder with collaborators outside of your team, you can share it by: * Sign in to dropbox.com with your work account. * Click…

Hey, @"EMC2"! You can upload files via the website, but please bear in mind that each file or folder must be 50 GB or smaller. For larger files or folders, you can use the desktop or mobile apps, which don’t have a file size limit. As for the error, could you please try uploading the file from a different browser, using…

Thanks for your swift reply and for the screenshot, @"taavi511"! In order to further investigate on this, we’d have to move this discussion to email due to account-specific info that’s required. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your…

Hi there, @"taavi511"! Could you please send me a screenshot (omitting any personal info) of what the Dropbox icon that’s next to your desktop’s clock reads when you hover over it? Maybe a reboot of your computer might do the trick? Let me know of any updates! :upside_down:

Glad to have helped, @"ljh34481"! If there’s anything else I can assist with in the future or you have any questions, just give me a shout. In the mean time, have a wonderful day ahead! :laughing: