Lusil Dropbox Community Moderator

Hi @"hjn157"! I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that: @"hjn157" wrote:I set up a drop box account through my apple account (mobile). If you have any other questions, just give us a shout. Have a great day ahead! :slight_smile:

Thanks for the detailed description here, @"David G.133". The desktop app shows these syncing icons to let you know what's happening. If there are no icons, it means that the desktop app isn’t running and as a result, not syncing. If you have a file that’s not synced, you can tell from the blue icon with the rotating…

Thanks for getting back to us on this, @"Potterd" and @"Buldir", glad to hear that you were able to resolve your concern in the end. :laughing: Should you have any other questions, just give us a shout. In the meantime, have a wonderful day ahead! 

Although there isn’t currently a way to stop the syncing icons from appearing (unless you stop the desktop app from running, in which case, it would stop syncing), could you please elaborate a bit on what it is you’re trying to achieve? Thanks in advance, @"David G.133"!

Hi there! Are you by any chance referring to the green circle with a check mark :white_check_mark: that’s on your files in your Dropbox folder? If so, please note that this icon translates as a file or folder that has finished syncing the latest changes and is up to date. These could be changes you made, or changes made by…

Sorry to hear that, @"Potterd". Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. Moving on to your concern though, could you please try disabling Passcode and try again? Maybe that will do the trick. Let me know how it goes!

Hey @"pasto"! Could you please clarify if you’re able to access your files through the mobile app? Could you also provide me with a screenshot of the error message that you’re seeing (excluding personal info) so as to have a better understanding? Thanks in advance!

Hi there @"darrell2"! To change the name you have set on your Dropbox account: * Sign in through the website. * Click your avatar at the top of your page. * Select Settings. * Navigate to the Profile tab. * Click Change beside your name. To change the email address you have associated your Dropbox account with: * Sign in…

Thanks for the additional details, @"08GTStang". At first, please bear in mind that, although Dropbox supports case-sensitive file names, Windows and (default) Mac OS don't. While it may appear that you can have mixed case file names, they both don't at the file system level. For example, you cannot have two files named…

Hey @"08GTStang"! As a first step, could you please clarify if you’re seeing this via the website, the desktop app, or the mobile app? Also, are the files you’re seeing experiencing this behavior all shared files? Any additional info on this would be greatly appreciated, so as to have a better understanding of your…

No problem, @"Geoffrey F."! If you have any other questions, just give us a shout. In the meantime, have a wonderful day ahead! :relieved:

Hey @"Geoffrey F."! @"Geoffrey F." wrote:How do I transfer photos from dropbox to my computer One way that you can do this is to directly download from the website: * Sign in via the website. * Click on the Files tab. * Hover over the file you’d like to download and tick the box that appears on the left-hand side of it.…

Thanks for getting back to me on this, @"ZooWest". In order to have a better look into this matter with you, I’d kindly recommend moving this discussion to email due to account specific info required. For this reason, you can contact our Support team via email or I can contact you directly to the email address associated…

Hi @"sigridbwallace"! Are you trying this from the Dropbox folder on your computer? If so, please note that you should be able to do this as you would for any other folder. If you’re trying to do have a file that’s on the website available in a folder on your computer, you’d have to download the file/folder in question and…

Hi there @"ZooWest"! If you’re trying to do this via the website, then please first ensure that you follow the steps outlined here. If this doesn’t work, try another browser, using incognito, and check that you’re not using any browser extensions. If the issue persists, please provide any additional details and screenshots…

Thanks for your quick reply once again, @"ElsayedGamal", and for the additional info. I’ve forwarded you to the API Support section of the Forum, where some like-minded users might be able to help out on this. Cheers! :grin:

Thanks for the swift reply, @"ElsayedGamal". Could you please clarify if you’re creating an app that uses the Dropbox API? If so, please let me know and I can forward this thread to the appropriate section. Let me know and I’ll make sure to get back to you as soon as possible!

Hi @"ElsayedGamal". If you’re trying to do this through the desktop app, please note that your Dropbox folder is just like any other folder on your hard drive, but with syncing features. In other words, you can save a file your have on your computer in the Dropbox folder, and it will sync the file to the website and other…

That is a possibility, @"robsimal", as you can earn space to increase your storage. In any case, if you have any other queries, just give me a shout. :wink: Have a wonderful day ahead!

Hi @"robsimal"! Could it be that the shared folder that they are sharing is larger than the space available on your account? Please remember that a Dropbox account can't sync more than its quota. In other words, a 2 GB account can't sync more than 2 GB. Since every member of a shared folder can add/edit shared content, the…

No problem, @"Binda", glad to hear that you were able to resolve your concern. If you have any other questions, don’t hesitate to get back to me. In the mean time, have a wonderful weekend ahead! :sunglasses:

Thanks for the swift reply, @"blueeyes2", and apologies for the misunderstanding on my part. In order to further troubleshoot, I’d recommend taking this discussion to email due to account-specific info required on the matter. For this reason, I was able to locate your ongoing communication with a member of my team and I’ve…

Sorry to hear about that, @"Binda". Have you tried pausing the desktop app from syncing and then removing the files from the Dropbox folder by any chance? Please remember that the Dropbox folder is just like any other folder on your computer, but with syncing capabilities. This means that if you delete the files from the…

Thanks for the swift reply, @"blueeyes2". If you have folders that contain files that you don’t need to access directly, nor are you using with the third party app in question, I’d recommend giving selective sync a try. Selective sync is also a feature that saves space on your hard drive (as you mention as well), but it…

Hi there @"blueeyes2"! Initially, please note that many processes on your computer may look at files that you may have not manually opened and, in order to fulfill these requests, Dropbox syncs the files. Such examples include:* Backup services. * Antivirus. * Recently used file lists. * Third party applications that…

Hey there @"brownsnoopy"! If you have the mobile app installed, you should be able to preview/play mp3 files either natively (depending on your hardware and OS version) or, if the mobile app can’t find an app capable of viewing your file, you’ll need to install one that can. You can find more info about this here. However,…

Hi @"emakarov"! Although there isn’t a timeline to share, I’m more than happy to forward your comments along to the dev team for consideration. If you have any other thoughts or comments, let me know. In the mean time, have a wonderful day ahead! :grinning:

No problem, @"Keke3". :wink: Let us know if you have any other questions and, in the mean time, have a wonderful day ahead!

Hi @"bensig"! Initially, are you able to locate any changes relating to this via your events page? Also, are you still able to see the file with the updates in your Dropbox folder? Could it be that the changes didn’t sync across to the website and connected devices? Finally, could you please hover over the Dropbox icon…

Hey @"Keke3"! To invite multiple users to a folder or file, you’ll have to enter their email addresses separately. If they are getting prompted to sign it, could it be that you’re sending them a shared folder instead of sending them a shared link to the folder? As @"Rich" also mentions, you can find more info about what a…