Lusil Dropbox Community Moderator

Sorry to hear that, @"SGKarp". Have you tried uploading using data or Wi-Fi only? Have you had this error with any other photo or video by any chance? Could you also send me a screenshot of the error message you’re seeing (omitting any personal info)? Thanks in advance!

Hey there, @"rolian". Spoiler Initially, I wanted to mention that, if you’re referring to:* The mobile app: you can sort your files by name or date on an Android device, while on the iOS you can sort by modified, name, size, and type. * The Dropbox website: you can filter and sort your files/folders by selecting the most…

Thanks for sharing your thoughts on this, @"MLFung"! The dev team is working on implementing additional improvements, but we don’t have a timeline to share about this yet. In any case, I’ve added your comments and passed them along to the team. If you have any other thoughts, do let us know. Cheers!

Sorry to hear that, @"RamS57". Have you also tried signing out and back into the mobile app after clearing the cache? If that doesn’t work, how about a reinstallation of the app? Maybe that will do the trick. Let me know how it goes! [This thread is now closed by moderators due to inactivity. If you're experiencing a…

Hey there, @"davidsiudmak". Initially, I wanted to mention that if you have the Dropbox folder to an external drive, the Dropbox folder must be available when your computer boots and before the Dropbox desktop app starts. However, you mention that: @"davidsiudmak" wrote:I recently just purchased a laptop that requires me…

Thanks for letting me know what worked for you, @"Joseph D.11", awesome work on the troubleshooting! :grinning: If the issue persists or you have any other questions, just give me a shout. In the meantime, have a wonderful day ahead! 

Hey there, @"Alidor L."! If you’re trying to move photos from your desktop app, please remember that your Dropbox folder is just like any other folder on your computer, so you can follow the same process as you would to move files. If you’re trying to move files from the website, you can do this by: * Signing in. * Click…

Take as much time as you need, @"Joseph D.11"! :slight_smile:

Hey Karen! You could try clearing your cache from your phone, and if that doesn’t work, reinstalling it might do the trick. If you’re still experiencing some trouble with this, let me know! Cheers! :upside_down:

Sorry to hear that, Joe. Did you by any chance check the article that I mention above? It may provide some ideas on how to resolve this. If not, could you please check your settings under your Camera Uploads on your mobile app, which could give us some further insight? Let me know how it goes!

Apologies for the tardy response. Generally speaking, when you delete files from the website, it frees up space. You can find more details about the space that’s available and occupied through your Plan tab. However, in order to troubleshoot efficiently, as @"Rich" mentions, more info is required, and should this come to a…

Thanks for the detailed reply, @"Kianzao"! Hmm. I’d recommend moving this discussion to email since account-specific info will be required so as to further investigate on the matter. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message.…

Hi there @"Kianzao"! Could you please provide a bit more info on this? Did you check the folder’s space from the desktop app or the website? Do you have any shared folders or files in your account that take up storage space? You also mention that: @"Kianzao" wrote:Dropbox is not updating the stuff that I delete and opening…

I’m glad we were able to get to the bottom of this, @"zoungson". :relieved: If you have any other questions, just give us a shout. In the meantime, have a wonderful day ahead!

Hey @"Romul", for privacy reasons, I’ve removed the email address you mention in your post. For additional security purposes, I’m only able to directly contact the email address that is associated with your Forum profile. Having said that, I’ve sent you an email to the email address associated with your Forum profile, so…

Thanks for the detailed reply, @"Romul". Hmm. :thinking: I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you?…

Hi there @"Romul"! If by any chance you're referring to a server, I’d kindly recommend checking this article out - it might provide you with more relevant info. If not, could you please clarify if you’re experiencing some trouble with syncing from the desktop app and the website? Are you seeing any errors - in which case,…

Hey @"zoungson"! As a first step, could you please check how much space you have available and how much is being used up by regular/shared content by navigating to your Plan tab? Please remember that if your account is over your storage quota, then file syncing will stop. Files won’t be removed, and syncing will resume…

Should you need any further assistance or the issue persists, don’t hesitate to get back to us. In the meantime, have a great day ahead, @"Nic11"! :grinning:

I’d recommend giving the reinstallation of the mobile app a shot, although you mention: @"Nic11" wrote: but I will lose all my settings Could you please clarify what you’re referring to? Thanks in advance, @"Nic11"!

Hi @"Nic11"! If you're running out of device space, removing files you've made available offline will free up space on your phone. If that doesn’t work, you can try reinstalling the mobile app - maybe that will do the trick. However, if you're running out of Dropbox space, you can remove unwanted content from your account…

Hi there @"subed924"! Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it? One way that you should be able to do this is by clicking on the ellipsis (…) that appears…

Hi @"therb"! If you want to save files directly to your Dropbox from your computer, I’d recommend using the desktop app. Bear in mind, the Dropbox folder is just like any other folder on your computer. Once saved there, the files will sync to the website and other connected devices. You can find more info about syncing…

Hi there Al! Initially, could you please have a look at this Help Center article which proposes some suggestions on how to tackle issues with camera uploads? If you’re still having trouble with this, could you please send me a screenshot of the error that you’re seeing (omitting any personal info)? Thanks in advance!

Thanks for the additional screenshots, @"LH4"! They definitely provide a clearer understanding of what you’re seeing; I’ve gone ahead and removed elements of them for security and privacy purposes. Moving on to your concern though, it does seem like a large upload. Please bear in mind that files or folders that you upload…

Sorry to hear that, @"gherney" and @"nickdc". In order to further investigate, we’d have to move this discussion to emai due to account-specific info that’s required. For this reason, I’ve sent each of you an email to the email address associated with your Forum profiles. Please check for my latest message in your inbox.…

Hey peeps! If the workaround @"Abernathy" suggested is not doing the trick for you, please contact our Support team for a more in-depth investigation on the matter, due to account specific info that’s required. Thanks in advance! :slight_smile:

Hey @"annamariem" and @"JasonTM1"! Sorry to hear that you’re still having trouble with this. In order to further investigate on the matter, I’d recommend moving this discussion to email. For this reason, I’ve sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest…

Thanks for the swift reply, @"LH4". Since you’re uploading through the website, please remember that each file or folder that you upload must be 50 GB or smaller. For larger files or folders, use the desktop or mobile apps, which don’t have a file size limit. If the you’re still having trouble uploading it via the website,…

Hey @"LH4". Could you please clarify if you’re trying to upload these files through the website or the desktop app? If you’re doing this through the desktop app, could you please send me a screenshot of what the Dropbox icon reads that’s next to your desktop’s clock when you click on it (omitting personal info)? Thanks in…