Lusil Dropbox Community Moderator

Hi there, @"La14". Initially, could you please clarify how you’re deleting files and folders - through the website, the desktop app, or the mobile app? Are you by any chance removing shared files and folders from your account? Furthermore, could it be that you’re permanently deleting files instead of deleting already…

Glad to hear that you were able to find the files, @"sheralee"! Can you locate the files in your deleted files tab by any chance? Are you able to follow the instructions outlined in this article? If you’re having trouble, please let me know and we can take this discussion to email, as mentioned in my previous reply. Let me…

Hi there, @"sheralee". Initially, I wanted to mention that if you’d like to find out more details about what occurred to content in your account, you can navigate to your events page. Furthermore, please remember that Dropbox doesn’t delete your files, irrespective of your subscription. Spoiler As per recovering deleted…

Hi there, @"LT28". If you have the desktop app installed, please bear in mind that the Dropbox folder is just like any other folder on your computer. In other words, you can select a file from there as you would with any other folder on your device. If you don’t have it installed, you can just download the video in…

Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further…

Thanks for reporting this, everyone! The team has been informed and are looking into this. You can find more info about this through our status page: “Most parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.” Thanks in advance…

Sorry to hear that, @"Kevin B.13". Have you tried some of the suggestions in this article? If you’re still having trouble with this, could you please try toggling the camera uploads option on your mobile app off and then back on again? Could you also send me a screenshot of any error that you may be seeing (omitting…

Hi there, @"sjrd1991". If you’ve got a Business subscription and you’re a team admin, you can find more info about all sharing-related actions, including sending a link to a file or joining a folder, or sharing a file or folder owned by a team member through your activity log. If you’re an admin or a user management admin,…

Hi there, @"Horace-Hedgehog". The gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync this file or folder on your computer). In general, selectively synced files and folders won't appear in the Dropbox folder on your computer.…

Sorry to hear that, @"JIG123". Initially please note that I’ve removed personal information included in your post for security purposes. Moving on to your concern, I was able to locate your ongoing request from my end and I can see that it’s being under review by a specialized member of my team. I’ve passed your comments…

Hey @"nancymjohnson". @"nancymjohnson" wrote:So, the point of dropbox is so that I can access files from anywhere, change them, and get to them somewhere else, right? Yes, that is how syncing, one of the core Dropbox features, functions, in order to keep your files up-to-date across connected devices and the website.…

Hey again, @"Henri2". It sounds like you’re referring to shared folders, is that right? If so, then please note that currently there isn’t a way to hide the members of the shared folder who have access to it, although I’d be more than happy to pass your comments along to the dev team. If you have any other thoughts, or if…

Hey there, @"nancymjohnson". Initially, please note that if you’re referring to two-step verification, then enabling it means that Dropbox will require a 6 digit security code (in addition to your password) when you sign in to your account or link a new device. Furthermore, please remember that by signing into your account…

Hi there, @"Henri2". Initially, it sounds like your browser continues to pick up cookies. Could you try clearing your browser’s cache, as well as giving incognito a try? If you’re still experiencing this behavior though, could you please try logging in through another browser and let me know if you’re still encountering…

Hi there, @"denebarry". In general, GPU usage is needed for the desktop’s app functionality. However, in order to gain more context on your query, I’ve made sure to send you an email to the email address associated with your Forum profile so as to have a better understanding of the behavior you’re experiencing. Thanks in…

Sorry to hear that, @"StephenRD". Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile. At your…

Thanks for confirming this, @"alderking"! I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. Cheers!

Thanks for the additional details and for the screenshots, @"alderking". Just to ensure troubleshooting, have you also tried out the following:* Click on the Dropbox icon from your Desktop and quit the app. * Open your Activity Monitor from your Mac Utilities folder. * Force quit out of the instances of the Dropbox app…

Sorry to hear that, @"alderking". Initially, could you also please ensure that you're looking at the correct path of the Dropbox folder by clicking on the Dropbox icon next to your desktop's clock and then selecting the folder icon that appears on the Notifications menu? Could you also send me a screenshot of what your…

No worries, @"Anticia"! I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message and we'll take it from there. Thanks! :grin:

Hi there, @"dangteena". If you're trying to delete files or folders on the website: * Sign in. * Navigate to Files. * Locate the file or folder you want to delete. * Click on the ellipsis (...) that's on the right of it. * Select Delete from the drop-down menu. If you're trying to remove a file or folder from your desktop…

Hey @"goldenlightmeg", since, as mentioned previously, the Dropbox folder is just like any other folder on your computer, copy-pasting or cut-pasting can be carried out as you would in any other folder. Having said that, could you please elaborate on what’s not working for you? Are you getting any errors? If so, any…

:thinking: Hmm, in order to further investigate the matter, we’d have to move this discussion to email due to account-specific info that’s required on this. For this reason, I’ve sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from…

Glad to hear you were able to resolve your initial concern, @"Anticia"! As for your other query, we could take this to email due to account-specific info required so as to further investigate. In this case, I can contact you via email to the email address associated with your Forum profile. Let me know how you’d like to…

Thanks for letting me know, @"johndoe789", I’m glad to hear that you were able to get to the bottom of this. I’m more than happy to pass your comments along to the dev team for future consideration and if you have any other questions in the future, don’t hesitate to give us a shout. In the meantime, have a wonderful day…

Sorry to hear that, @"Anticia". Have you tried signing out and back in, as well as clearing the cache, by any chance? Are you having this issue when you are connected to Wi-Fi or data? Any additional info on this would be greatly appreciated. Cheers!

Hi there, @"Emeskay" and @"MNWIV"! Initially, please note that files that are in the Dropbox folder are available locally and for this reason take up space on your hard drive, no matter the plan that you are subscribed to. To ensure that your files have synced to the website and to other connected devices, you can find out…

Hey Christian! Initially, if you’re using a third party app to back-up your files, please note that files set to be online-only may be prompted to be downloaded as local due to the app’s processes. You can also check this thread out which discusses a similar scenario a bit more in-depth (although it refers to Time Machine,…

Thanks for the swift reply, @"johndoe789". I’m afraid there isn’t a specific timeline for the next update of the desktop app, but you can find more info here. In the meantime, I’d recommend an advanced reinstall, where you can apply the selective sync settings before syncing starts. Let me know how it goes!

Sorry to hear that, @"johndoe789". Initially, I’d recommend checking this article out for a few more suggestions on the matter. Could you also please ensure that you don’t have any symlinks in your Dropbox folder that could affect the performance of the desktop app (check out step 7 of this link for more info)? Let me know…