Lusil Dropbox Community Moderator

No problem, @"f1rstmistake"! I’ve sent you an email to the email address associated with your Forum profile, so please check your inbox for my latest message and we’ll take it from there. Cheers! 

Hey there Joe, If you’re also having a similar experience, I’d recommend taking this discussion to email due to sensitive info that’ll be required to further investigate on the matter. In this case, I can contact you to the email address connected to your Forum profile. Let me know if you’d like to proceed as such and I’ll…

Hey @"Simone11", from what I understand, you’re referring to the notification mentioned in this thread, is that right? If so, as a first step, could you please send me a screenshot (excluding personal info) of what your Dropbox icon reads when you hover over it when you see this notification pop up? Thanks in…

Thanks for getting back to me on this, @"FrankieT". The first thought that comes to mind is that if you're trying to sync Favorites from the iOS mobile app to the Files app, then this isn't currently an option. However, if this isn't exactly what you've been doing, then we can go to email so as to have a more in-depth look…

Hi @"FrankieT"! Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern. Thanks in…

Sorry to hear that, @"Emanuele P.1". As a first step, could you please check if there are any third-party apps that might be blocking/hindering the syncing process, like an antivirus? Try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox; it just might do the trick.…

Hey @"pcunger1", if you’d like a folder to exist in the original location and in the Dropbox folder, you can manually choose to copy-paste (or Ctrl+C and Ctrl+V) the folder from its location and add it into the Dropbox folder. That way, you can have it in both locations. If you’d like to check out more info about the…

Hey again, @"ClaxtonJ". In general, the dev team is working on and reviewing different features constantly in order to improve user experience. I can’t give a definitive timeline on when something like this will be worked on or, if it’s being worked on, when it’ll be released, but I’ve made sure to share your thoughts on…

Hi there, @"ve3". Currently, there isn’t a way to do this in one go, but I’d be happy to share your thoughts with the dev team for future consideration. Let me know if you have any other comments you’d like me to forward and, in the meantime, have a great day ahead! :grin:

Hey there, @"ClaxtonJ". At first, since this isn’t currently available through the website, I’d recommend checking this thread out which may be helpful in what you’re trying to achieve. Furthermore, if you’re on a Dropbox Business team and you are an admin, you have the capability to find info about how your team is using…

Hey @"Sean_Q", I moved your post here; perhaps some like-minded community members will have some more ideas to share on this with you. In the meantime, I’d also recommend checking this thread out for some info that you may find helpful. Thanks!

Hey again, @"pcunger1". Initially, I wanted to add to what @"Rich" mentions and clarify: when you drag the folder in question into the Dropbox folder, before deleting it, did the Dropbox icon report as up to date? As mentioned earlier, a drag & drop into the Dropbox folder would translate to cut & paste, but if the folder…

That’s great, @"RedBaronDE"! Thanks for keeping me in the loop. :innocent: If you have any other questions, don’t hesitate to give me a shout and, in the meantime, have a wonderful day ahead. [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new…

Hey again, Sheralee. Sorry to hear that you're still having trouble with this. I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. Looking forward to hearing back from you!

No worries, @"Grumpy_Dadd". If the issue persists, don't hesitate to let me know and I'll make sure to get back to you as soon as possible to troubleshoot together. :slight_smile:

Hi there, @"RedBaronDE"! Just to ensure initial troubleshooting, I wasn’t able to find something similar to this on an Android device. If you’re referring to an iOS though, I was able to see more info on the location of a photo with the steps below: * Open the mobile app. * Tap on a photo. * On the bottom left corner,…

Hey @"Grumpy_Dadd"! Have you by any chance given the reinstallation of the mobile app a shot? Are you still experiencing this behavior? If so, let me know and, due to account-specific info required, we’d have to move this discussion to email, in which case, I’d be more than happy to send you an email to the email address…

Hey again, Grant. If you don’t want the camera uploads feature enabled, you can disable it in the same way you enabled it. @"GMCK" wrote: Is there a way to point DropBox to my iCloud account and have Dropbox back up those files? Currently, there isn’t a way, but I’d recommend browsing the internet a bit for such a third…

Apologies for the confusion here, Grant. Initially, please bear in mind that when you take photos from your iOS, they are saved to your Camera Roll folder, which is where the camera uploads feature uploads the photos from to your Dropbox account. If you’d like to have the original resolution of your photos saved to your…

No problem, @"hughie"! If you have any other questions, just give me a shout and, in the meantime, have a wonderful day ahead!

Thanks for getting back to me on this, @"hughie". You can delete all of your contacts from Dropbox and Paper at once by: * Sign in. * Click your avatar (profile picture) that’s on the top right corner of your screen. * Click Settings. * Scroll to Preferences. * Locate Manually added contacts. * Click Clear. There are…

Hey there, @"pcunger1". Please remember that the Dropbox folder is just like any other folder on your computer, but with syncing capabilities. If you’d like to remove content from the Dropbox folder, you can do one of the following: * Drag and drop it into another location (in which case, the desktop app will read it as a…

Hey @"hughie", if you’re looking to remove a member from a shared folder, I’d recommend checking out this article for more info and relevant steps on how to do so. Hope this helps! Let me know if you have any other questions. :upside_down:

Hey there, Grant. At first, please note that if you have iCloud Photo Library enabled (which is an Apple setting that stores your photos and videos in iCloud), and have its Optimize iPhone Storage setting enabled, this will save your full-resolution files in iCloud and store optimized versions on your phone. Since the…

Hey @"Martin H.53", I moved your post here; perhaps some like-minded community members will have some more ideas to share on this with you. Let us know if you have any other questions in the meantime!

Hey @"hogfish823", I just wanted to mention that if you’re sharing the same photos with six different users, you can share them all from one folder and include all six members to access that shared folder. In any case, I’d be more than happy to pass your comments along for future consideration. If you have any other…

Hey @"markhartell"! @"markhartell" wrote:What do the two blue arrows on documents that are on my desktop mean The blue circle with rotating arrows :arrows_counterclockwise: means individual files and folders are in the process of syncing to Dropbox. Once the syncing process is finished, you’ll see a green circle with a…

Hey @"kbrown2", it sounds like you’re referring to a shared folder that you had access to. If you can’t locate the shared folder in question, could it be that you removed it? For this reason, check your Sharing tab to see if you can locate the folder in question there. If you do, you can just add it back. If you don’t, I’d…

Glad to hear that you were able to resolve your concern in the end, @"La14". Let me know if you have any other questions in the future and, in the meantime, have a wonderful day ahead! 

Thanks for your swift reply here, @"La14". Hmm. :thinking: Were the files and folders you deleted large in size so as to reflect this change, by any chance? Are you also seeing the folders and files in your Files tab amounting to the same total of space shown in your Plan tab? You can find out how to calculate the folder…