Lusil Dropbox Community Moderator

Sorry to hear that, @"agee". First of all, thanks for carrying out some initial troubleshooting steps (awesome work!) but could you please clarify for me if you’ve also tried another browser by any chance? Thanks in advance!

Hey @"sjm88"! Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what @"Jpasotto" mentions in their post above? Thanks in advance!

Hey again, @"Eddy Q.". If you’re seeing high CPU or RAM usage, I’d recommend checking this article out for some suggestions on what you should look for. If you’re having a slow startup despite the ideas provided in the article, let me know and I’ll make sure to get back to you as soon as possible. Cheers! :grin:

Hey there, @"Eddy Q.". Are you by any chance trying to stop the desktop app from running? If so, you can: * Click on the Dropbox icon that’s next to your desktop’s clock. * Click on the gear icon. * Select Quit/Exit Dropbox. Please note though that if the desktop app isn’t running, your files and folders in your Dropbox…

Hey, you can change your email notification settings from your Notifications in the website, but there ins’t currently an option regarding file requests. However, I’d be more than happy though to pass your comments along to the dev team for future consideration. If you have any other ideas you’d like to share or questions,…

Hi there, @"TEKma1980"! Could you please confirm that the desktop app is running and that you can see the Dropbox icon next to your desktop’s clock? If so, could you please send me a screenshot (omitting personal info) of what it reads when you hover over it? Thanks in advance!

Thanks for the screenshot, Pit! I went ahead and removed some personal information included in your attached image for security and privacy purposes. Moving on to your query though, in general, please note that you can make up to 100 folders available offline, but a folder can't be saved for offline use if:* The folder…

Thanks for trying this out for me, @"aprilafternoon". Could you please try manually copy-pasting the shared link you have into a browser and see if that does the trick? Let me know of any updates! 

Hi there, Pit. :slight_smile: I’d be more than happy to help, but first, could you please provide a bit more info so as to have a better understanding of your concern? For example, what are the steps you’re taking? Are you trying to make files offline on a mobile device? Is this concerning the desktop app? Are you not…

Sorry for the tardy reply, @"Info V.1". I’ve moved your post here; our specialists will be able to share more relevant info on the matter. Let us know if you have any other questions in the meantime! :nerd:

Thanks for the screenshot, @"aprilafternoon"! Hmm. :thinking: The first thought that comes to mind is that the device doesn't have the relevant third party app to support the file in question so as to preview. However, I just wanted to ask, if you change the shared link's dl=0 into dl=1 (so as to force the file to…

Hi there, @"aprilafternoon". As a first step, could you please send me a screenshot of the error message you’re seeing (excluding personal info)? You can do this by selecting one of the following options: Thanks in advance!

Hey Manish! What you see on our plans page is that, if you are the admin of a team on an Advanced (or Enterprise) Dropbox Business plan, you can view all file-related actions on your team. File-level activity includes adding, editing, moving, and deleting files. You can use these events to investigate and troubleshoot…

Glad to hear that, @"Langly"! If you experience the same behavior at any point in time or you have any other questions, don’t hesitate to give us a shout. In the meantime, have a wonderful day ahead! :grin:

Hey there @"Langly", Could you please provide me with an example of a URL that you're having issues with? Have you also tried adding any other link to see if you are able to have the preview appear? Furthermore, could you check that you don't have any space added before embedding the link into the Paper doc? Let me know…

Hey there, @"cfmspencer". In general, if you think that your account was accessed from an unfamiliar location, the first thing we recommend is to go to the Security tab in your account settings to see all the current sources of activity on your account (which you mention that you already did). For more suggestions on what…

Hooray! 🧙‍♂️ Happy to have helped, @"RobM4". If you have any other questions in the future, you know where to find us. Have a great day ahead!

No problem, Barbara! If you experience any trouble in the future or you have any other questions, just give us a shout. Thanks! :nerd:

Hey there, Rob! As a first step, could you please try relaunching Finder by using the following steps:* Save any files that you have open and close any apps. * Click on the Apple icon in the top left of your screen. * Click on force quit. * Relaunch the Finder. If you’re still experiencing the same behavior, could you…

Thanks for getting back to me on this, @"bjl2". Hmm. :thinking: At this point, I’d recommend taking this discussion to email to further investigate. For this reason, I sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there.…

Hey again, @"bjl2". Although your screenshots definitely provide a better understanding of what you're seeing, I removed the shared links for security purposes - apologies for that, since you went through the trouble of doing so. Moving on to your concern, you mention: @"bjl2" wrote: Windows is version 66.3.77 Could you…

Thanks for the swift reply, @"bjl2". Since it’s showing the expected files, if you do experience this behavior again, I’d recommend contacting our Support team for a more in depth look into this matter. Spoiler I also wanted to note that, since you mention that you’re on the 66.3.77 version of the desktop app, it means…

Hey Barbara! Could you please provide a bit more info on this? Are you trying to download it manually locally on your computer, or are you using the desktop app? If you’re using the desktop app, could you please send me a screenshot (excluding personal info) of what the Dropbox icon that’s next to your desktop’s clock…

Hey @"bjl2". At first, please note that Smart Sync is feature that allows you to save space on your hard drive, while your Recent files tab shows you files in which you had recent activity in. Having said that, could you please confirm if your desktop app is showing that it’s up to date? Could you also please provide me…

Sorry to hear that, @"ScooterKP". Initially, please note that I've moved your second post here so as to keep troubleshooting efficient for you. As per your concern, I was able to locate your ongoing communication with a specialized member of my team and have passed your comments along to them. I can see that they replied…

Great to hear that you were able to upload the photos in the end, @"abbaroo"! However, as far as your connection goes, I’d kindly recommend reaching out to your internet provider directly to investigate further. If you have any other questions in the future, don’t hesitate to give us a shout or contact our Support team.…

Thanks for the additional info, @"abbaroo" Could you try connecting to a different Wi-Fi as well? Also, just to ensure troubleshooting, could you please check that background uploading is enabled? Spoiler To do this, you can follow the steps below:* Open the mobile app. * Tap the menu. * Tap Settings. * Then under Camera…

Hey @"FrankieT", I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message. Thanks! 

Hey there, @"abbaroo". Hmm. :thinking: Could you please ensure that while the upload is ongoing, the device is also connected to either a Wi-Fi or using data? Also, could you please check if you have available space on your Dropbox account, as well as your device? Let me know what you find! 

No problem, @"Simone11". As mentioned previously, I’ve gone ahead and sent you an email directly to the email address associated with your Forum profile, so please check your inbox for my latest message. Cheers! :grinning: