Lusil Dropbox Community Moderator

Hey! The limitations refer to the previews of videos you share with others. To be more precise, if you share a video with someone else, they’ll be able to preview it on the website depending on the plan that the owner (in this case, you) is subscribed to. So, if you’re on:* A Basic account, then users will be able to…

Although I don’t think there is from our end, I’ll leave this thread open in case there are any like-minded users that can offer some input on this. In the meantime, let us know if you have any other questions, @"simonnewall"!

Thanks for your swift reply, @"simonnewall"! Dropbox itself doesn’t have a tagging option, so this may be due to a third party app. Although there isn’t much support we can offer, you could try removing the tags and see if that helps. :disappointed_relieved: Let me know of any updates! 

Hey @"simonnewall", Since Synology uses a third party app to connect to Dropbox, I’d kindly recommend contacting them first for more info on the matter. If you’re still having trouble with this or if you have any updates on the matter, don’t hesitate to get back to me. Thanks! :slight_smile:

Hi there @"Randyhd"! Initially, I wanted to clarify that a selective sync conflict occurs when you sync a folder back to your Dropbox folder but there’s already a folder in that location/path with the same name. Having said that, there are a few ways mentioned in this article on how to tackle a selective sync conflict. Let…

Hey @"RMZ" and @"mavricioh", have you tried another browser, using incognito, and ensuring that you’re not running any browser extensions? Let us know of any updates!

Sorry to hear that, @"LisaM1" , I’ve removed the previous post as the solution. At first, please note that Dropbox offers tech support over the phone for Business teams on Advanced/Enterprise plans. If you're not subscribed to those plans, you can contact us directly by submitting a ticket. You can find more info about the…

Hey there, Madge! Could you please clarify a bit when you mention: @"madgejdresser" wrote:How can I share the powerpoint and enable the notes pages to be read by me Are these by any chance comments that you’ve added within the slides, are the notes at the bottom of the slides when editing them? Any additional info and…

Hey @"-emjay"! Could you please clarify if you’re experiencing this with all photos or certain ones? Are the photos that aren’t uploading located in your Camera Roll (iOS) or Gallery (Android)? Have you tried a different Wi-Fi connection by any chance? Furthermore, have you tried toggling the camera uploads option off and…

Thanks for the additional feedback here, @"maximus1". Much appreciated! I just also wanted to touch upon something that @"ERM1" mentions: @"ERM1" wrote:It's definitely a massive shame that she cannot set this up in a simple fashion without me worrying about my data. If this in regards to new users joining, please note that…

Sorry to hear that, @"Joycegtx1951" . Could you please clarify if you were able to reinstall the desktop app as @"Norah" mentions in this thread? If you’re still experiencing the same behavior even after that, could you please send me a screenshot (without any personal info) of what the Dropbox icon shows when you hover…

Thanks for your swift reply, @"aprilafternoon" . In order to have a more in-depth look into this, I’d have to move this discussion to email due to account-specific info that’ll be needed. For this reason, I’ve sent you an email to the email address associated with your Community profile. Please check your inbox for my…

Thanks for trying these out for us, @"aprilafternoon". It sounds like the device that you’re trying to preview the file on doesn’t have a supporting third party app to open it, which would explain why it doesn’t load even when you download it. For this reason, I’d recommend navigating through a web browser to find a third…

Hey there, @"j2762mm" ! I just wanted to let you know that I was able to locate your open request from my end and have passed your comments along to the member of my team reviewing this matter for you. When they have more info on this, they’ll get back to you as soon as possible via email. Thanks in advance! :grin:

Sorry to hear that, @"xyzzy" . In order to have a more in-depth look into this and due to account-specific info that’ll be required, I’ve sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. Looking forward to hearing back…

Syncing your files can take time if you have many files or large files, but please note that the time left that it reports is an "instant" estimate based on the current upload speed. This value can change if you check the value just a few seconds later. If the sync time is large then you need to remember to stay logged…

Happy to help! Don’t hesitate to get back to me if you have any other questions, @"davidgor"! Hope you have a great day! :rainbow:

No worries, @"xyzzy" , take your time! :grin:

Sorry to hear that, @"davidgor" . Have you tried switching to another browser, using incognito and ensuring that you’re not running any browser extensions? If the above don’t do the trick for you, could you please clarify if you are copying a URL of another website or a shared link? Are you adding the link to an existing…

Hey @"xyzzy", awesome work on the troubleshooting! One more step that you could try would be an advanced reinstall, it might just do the trick. If you’re still having trouble with this though, let me know and I’d be more than happy to further investigate this with you via email due to account specific info that’ll be…

Hi there, @"sofmak86"! As a first step, could you please clarify if you’re trying to sync a folder that exists inside your Dropbox folder or outside of it? Is your desktop app on both devices running and up to date? Any additional info on what you’re trying to achieve and the steps you’re taking would be very helpful.…

Sorry to hear that, @"just4bs" and @"alexxx007" . If you’re computer is running a Linux OS, part of what’sessential to run the desktop app is Glibc 2.19 or higher. You can find this and more relevant info in this article. As such, due to this being this is OS-specific, I’d recommend either contacting them directly or…

Hey @"LYBau", I’ve move your post here where some like-minded community members may have some ideas to share on this with you. In the meantime, if you have any other questions, don’t hesitate to give us a shout. Thanks! :grinning:

Thanks for getting back to us, @"LisaM1". If you’ve checked for what @"Mark" mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate. For this reason, I was able to locate your ongoing discussion that’s…

Hey @"DaveMcA", thanks for sharing this thought with us, I’d be more than happy to pass your comments along to the dev team for future review. :slight_smile: If you have any other comments you’d like me to forward, please don’t hesitate to get back to us and, in the meantime, have a wonderful day ahead!

Thanks for confirming that for me, @"agee". In order to further investigate, I’ve sent you an email to the email address associated with your Forum profile due to account-specific info that’s required on the matter. Please check your inbox for my latest message. Cheers!

Hey @"BuyiswaPhakathi". Could you also confirm that you’ve tried switching to another browser or incognito too? Also, are these files in a shared folder or individually shared with you? Are you able to download them and access them locally? Finally, if you’re getting an error as well (be it the same or different), could…

Thanks for the description here, @"agee". Just to clarify, are the files in questions individual shared files, shared with you via a shared link, or are they within a shared folder? If they are in a shared folder, are you able to download them locally and open them? Could you also let me know the file types in question?…

Sorry to hear that, @"LisaM1". Additional to what @"Mark" suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it. If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any…

Hey peeps! I just wanted to add to what @"Mark" said about Dropbox being able to upload/download as fast as your ISP allows and also mention that, although Dropbox doesn't normally use all of your bandwidth, you can change that by manually setting the upload/download speed. Please bear in mind though that setting your…