Lusil Dropbox Community Moderator

Hey there @"CamEicher", sorry to hear that you're still having trouble with this. Just to ensure that we've covered most initial ground, could you please confirm for me that you've tried navigating to your Account tab and tapping on the Manage Offline Files option? Do you see the refresh icon on the top right corner of…

Hi there @"miriamjoyjones", Could you please provide me with some additional details so as to have a better understanding of the behavior? For example: * Are you editing and seeing this error from the website or the desktop app? * Is this file shared with anyone else or is it a private/regular file in your account? Could…

Hey @"shlomofri", Yes, the OS you're running isn't currently a fully tested or supported environment for the desktop app and, while we support a variety of OSes, we are unable to support these versions until they are officially classified as stable. Nonetheless, you can always contact our Support team for a more in-depth…

Glad to hear that, @"bigt54uk"! If you have any other questions in the future or you need further assistance with anything, please don't hesitate to give us a shout. In the meantime, have a wonderful day ahead! :sunglasses:

Hey there @"bigt54uk", As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app? Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from: *…

Glad I could help, peeps! If you have any other questions in the future, don't hesitate to get back to us. In the meantime, have a wonderful day ahead! :innocent:

Hey peeps, thanks for letting us know what did the trick for you - awesome work on the troubleshooting! :sunglasses: If there's anything we can help with or if you have questions, please don't hesitate to give us a shout. Cheers! 

That's great, @"tuhinpaul"! Thanks for letting us know what did the trick for you. If you have any other questions in the future, don't hesitate to get back to us and, in the meantime, have a wonderful week ahead! 

Hey @"tuhinpaul", Just wanted to follow up on this thread and check if you were able to resolve your concern in the end. If so, what steps did you follow? Thanks in advance! :laughing:

Hey there @"emilymm", Could you try the following steps and see if they do the trick? * Enable Accessibility for Dropbox from your Mac's Preferences/Settings page. * Enable the Dropbox badge. * Apply the settings. * Disable the Dropbox badge. * Apply the settings. * Disable Accessibility. Let me know how it goes!

Hey @"bertt", sorry to hear that you're also having trouble with this. As a first step, could you please ensure that you've followed the steps below for the option to appear? * Sign in via the website. * Select the Files tab. * Click a column header. * Choose the option Size. * Hover over the folder and click the check box…

Hey @"Snakey1989", sorry to hear that. At first, please note that you can look up the email address and payment date associated with a charge with our credit card self-serve lookup tool: https://www.dropbox.com/payments/find_receipt If you're still having trouble with this and you subscribed to one of our plans through…

Happy to help, @"Lomolita". :grin: Give me a shout if you have any further questions and, in the meantime, have a wonderful weekend ahead!

Hey there @"mlb2", You can free up space in your Dropbox account by removing private files and shared folders. If you’re trying to delete files or folders from the website: * Sign in to dropbox.com. * Click on the ellipsis (…) button that’s on the right side of the file. * Select Delete and then Delete again. To remove…

Hey there @"99gov", Could you please provide some information as to why you’re unable to rename files? Are you getting any errors? Are you trying to rename them from the website, the desktop app or the mobile app? Any screenshots (without personal info) illustrating this would also be very helpful. Thanks in advance!

Hey there @"Lomolita", That’s right, shared folders take up space in both the sender’s and the receiver’s storage. If you'd like to receive a shared folder without impacting your space, you can ask the sender to share a link to the folder, which will allow you to view or download a one-way, read-only copy. Let me know if…

Awesome, thanks for letting me know, @"Methuselah"! In order to verify your identity, please reply to the ticket from that email address and we’ll take it from there. Cheers!

Thanks for sharing you’re thoughts on this, @"Kikreate"! I can pass your comments along to the dev team regarding this functionality, so if you have any other feedback for us in the meantime, don’t hesitate to get back to us. Cheers!

Thanks for getting back to me and sorry to hear that you’re still having trouble with this, @"Methuselah". I’ve followed up with a ticket to look into this matter more in-depth. Please check your inbox of the email address that’s associated with your Community profile for my latest message. Looking forward to hearing back…

Hey there, from what @"Mark" and I understand, you’re referring to file requests, is that right? If so, then changing the deadline before it expires is possible by:* Signing into your account via the website. * Locating the file request folder. * Clicking on the ellipsis(…). * Selecting Edit. * Changing the deadline…

Hey there @"kokreate", could you please clarify if you’re referring to previewing .html files in your Dropbox account via the website? Thanks in advance!

Thanks for your swift reply, @"Methuselah". Just to ensure that we cover some additional troubleshooting ground on this, could you please let me know if forcing the offline folders to be updated does the trick? To do this, ensure that you’re connected to a network and: 1. Open the mobile app. 2. Tap on Account. 3. From the…

Thanks for clarifying that for me, @"MrMisterHarris". Dropbox doesn’t alter your files, so if a video plays out of sync even after downloading it, it means that the video was originally, uploaded that way. However, another possibility is that the video player you are using doesn’t have the correct codex to play the video.…

Hey @"Marvin4" , sorry to hear that you’re also having trouble with this. Initially, please bear in mind that, if you’re trying to offline content, you can offline up to 100 folders, but a folder can't be saved for offline use if it contains more than 10,000 files or 100 GB. Nonetheless, in order to have a better…

Glad to hear that you were able to sign into your account, @"andrea_2004"! Could you please clarify what you mean by: @"andrea_2004" wrote:I cannot go to the site where in I can see my downladed files Are these files you’ve downloaded from the Dropbox website to your computer or files you’ve added to your Dropbox account?…

Hey @"Ri5", thanks for letting us know what did the trick for you - awesome work! If you have any questions in the future, don’t hesitate to give us a nudge and we’ll make sure to get back to you as soon as possible. Cheers!

Hey there @"andrea_2004", Are you not able to login through the website here? You can also try clicking on the Dropbox icon that’s on the top left-corner of this page to see if you’re able to navigate to your account. If not, could you please send me a screenshot (without any personal info) of what you’re seeing when you…

Thanks for keeping me in the loop and for letting me know exactly what did the trick for you. Awesome troubleshooting, @"outwardspiral"! :sunglasses: If you have any other questions in the future, don’t hesitate to give us a shout and we’ll make sure to get back to you as soon as possible. In the meantime, have a wonderful…

Hi @"mrib", I just wanted to follow up on this and check if you were able to resolve your concern in the end. If you were, could you let us know the steps you followed? Thanks in advance!

Thanks for keeping me in the loop, @"outwardspiral". Since Dropbox doesn’t currently support Outlook 365 to be compatible, I’d recommend contacting them for more info on the matter. I understand that this isn’t the ideal reply you were expecting, but I do hope it helps to some extent. In any case, let me know what you…