Lusil Dropbox Community Moderator

Hi there @"Joyrose28", Yes, please let us know if the issue is resolved for you after giving the steps mentioned in this thread a try. If you're still experiencing the same behavior though, could you please send us a screenshot (without any personal info) of the error message, as well as what you see when you hover over…

Hey there @"normbay", Could you please also clarify for us if you directly export the files to the third party app? Do you by any chance get duplicates when you export to another location on your iPad too? Thanks in advance!

Thanks for getting back to me, @"mairabay". In order to have a more in-depth look on the matter, I've sent you a ticket to the email address associated to your Community profile. When you have the chance, please check your inbox for my latest message. Cheers!

Hey there @"GMo1", sorry to hear that you're still having trouble with this. I've relayed this piece of information to the member of my team reviewing this for you and, as soon as they have more relevant steps or info, they'll get back to you via email. Also, thanks for giving the steps I mentioned a try, @"michael J.30"!…

Hi there @"mairabay", Generally, .tmp files are temporary files created to temporarily hold data on your device while you're using a specific app. For this reason, I'd recommend not deleting them, but instead rebooting your device - maybe that will do the trick. Let me know how it goes!

Hi there @"michael J.30", Thanks for the descriptive post regarding the investigation you've carried out - awesome work! In order to further troubleshoot, could you please try previewing your file(s) in incognito/private browser mode and ensure that you're not running any third party browser extensions? Let me know what…

Hi there @"frankzhan", In order to have a better understanding of the behavior you're seeing, could you please provide me with more info? For example: * Are you unable to refresh your files on your mobile app? * If so, is this happening with every file, or is it a specific file type/size? * Are you getting any errors? Any…

That's great to hear, @"ChrisJS"! If you have any other questions in the future, don't hesitate to give us a nudge. In the meantime, have a wonderful day ahead! 

Thanks for providing me with the the screenshots and the error message, @"ChrisJS" - much appreciated! The first step I'd recommend trying is rebooting your device - maybe that will do the trick. If not, please check if there is an antivirus or security software on your computer that's be blocking Dropbox from completing…

Hey there @"ChrisJS", I'm afraid the complete error message isn't included in your post so I'm not able to troubleshoot accordingly. For this reason, please post the rest of the error string and I'll make sure to get back to you as soon as possible. Thanks in advance!

Thanks for the screenshot, @"Olfdan". From what I understand, the error message says that you can't move "Dropbox" to the Recycling Bin because some add-ons are still in use. This could mean that the reinstallation of the desktop app doesn't complete successfully as the app is still running. For this reason, I'd recommend…

Thanks for your swift reply, @"Olfdan" - I'll do my best to help out as much as I can. To ensure troubleshooting, could you please send me a screenshot (without any personal info) of the error message? Thanks again!

Hi there @"Olfdan", we'd be more than happy to help! As a first step, could you please confirm for me if you've given an advanced reinstall a try? Let me know of any updates!

Thanks for getting back to me, @"LABANA MUSIC". I'd be more than happy to look into this with you a bit more in-depth, so I've sent you a ticket to the email address associated with your Community profile. When you have the chance, please check your inbox for my latest message and we'll take it from there. Looking forward…

Thanks for the screenshots, @"LABANA MUSIC"! Please note that some info included in your screenshots has been removed for security and privacy purposes as per Community Guidelines. Moving on to your main concern though, please bear in mind that if you have the Dropbox desktop app installed on an external hard drive, you…

Hey @"tw-smith", sorry to hear that you're also having trouble installing the desktop app. As a first step and to ensure troubleshooting, could you please confirm for me if you've tried installing the latest stable version of the desktop app (79.4.143)? Thanks in advance!

Hey there @"LABANA MUSIC", Could you please provide us with more info on this so as to have a better understanding of what you're seeing? For example: * Is the Dropbox desktop app running? Do you see the Dropbox icon next to your computer's clock? * Could you also send us a screenshot (without any personal info) of what…

Hey @"Jeremy M.10", From what I understand, you're trying to manually upload a file through your mobile app, but it's being added slowly, is that right? As a first step, could you please clarify if you've tried connecting to a different WiFi connection? Do you see a change in behavior when enabling cellular data by any…

Hey there @"Eugene M.3", As a first step, could you please confirm if you've tried clearing the mobile app's cache? If you have and you're still having some trouble with this, could you please clarify the following: * Are you getting this error when you try to access your account from a web browser on your mobile or…

Hey there @"ausworkshop", If your hard drive is running out of space and you want to remove some folders from your Dropbox folder on your computer but not your Dropbox account, you can selectively sync them. Please bear in mind that this is a space-saving, device-specific feature, which means that whichever folders you…

Hey there @"Barbari0n", I just wanted to clarify that currently you can disable notifications in Windows 10 from the OS's Notifications settings, but not fully in Windows 7. Nonetheless, I understand how important this is, and I'd be more than happy to pass your comments along to the team for future review - Thanks!

Hey again @"-o", I've brought your posts under your original thread so as to keep troubleshooting consistent. I've also moved your thread here where some like-minded users may be able to share some ideas on this with you. In the meantime, don't hesitate to give us a shout if you have any other questions. Cheers!

Hey there @"-o", At first, if you're trying to store files into your Dropbox account, you can simply add them using the website/desktop app or the mobile app. If you want to be able to view and delete files in your Dropbox account using another third party app though, you'll have to contact them for more info as they may…

Hey there @"Tara F.4", Since you mention: @"Tara F.4" wrote:So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded. This generally indicates that there could be a problem with the WiFi network…

Thanks for your feedback, @"karen007". I've shared your thoughts on this with the dev team for review, so if you have any other ideas or comments you'd like us to forward, don't hesitate to get back to us. Cheers!

Thanks for getting back to me, @"CamEicher". I've followed up with a ticket to the email address connected to your Community profile so that we can have a more in-depth look into this. When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!

Hi there @"karen007", In general, when you have selective sync conflicts, you can choose from the following options: * Leave them as they are and let one continue to have “selective sync conflict” included in its name. * Change the name of the conflict folder. * Merge the files you need from both folders into one of the…

Thanks for letting us know what worked for you, @"bocaboy" - awesome work! As per your concern @"scienceuser", could you please confirm if you have the latest version of the mobile app installed? If you do, could you please try reinstalling it? You can find the relevant steps to doing this here. Spoiler Please bear in mind…

Hi there @"wallywld", Could you please provide me with the following, so as to have a better understanding of the behavior you're experiencing: * Are you unable to see the option to copy a link from the desktop app with folders or files? * Additionally, does this occur when the files/folders are at the top level of your…

Hey there @"marcusmcgill", In order to have a closer look into this, due to account-specific info that'd be necessary to investigate, we'd have to move this discussion to email. As such, I was able to locate your ticket and can see that a member of my team has reviewed and replied to you. I've also made them aware of your…