Lusil Dropbox Community Moderator

Hey @"MikeyL", sorry to hear that you're having trouble with this. I just wanted to check with you if you've tried previewing the video(s): * Using another browser? * From an incognito window? * Without running any third party browser extensions? Let me know what you find!

Hey @"atomical", sorry to hear that you're also experiencing this behavior, and thanks for checking for symlinks - that definitely helps with our investigation. Could you also let me know if you've tried temporarily disabling your security program or antivirus which could be hindering the app from running? Additionally,…

Hey there @"JMTrudell13", You can check if you have any private or shared content taking up space and how much of your storage is available from your Plan tab. You can also see your deleted files from your deleted files tab and removed shared folders from your Sharing tab. Finally, please remember that permanently removing…

Hey there @"therootofit", If this is a shared link or an individual shared file, then you won't see a Share button. If this is a file in a shared folder though, you should be able to see it. If I've misunderstood your concern, please don't hesitate to get back to me. Thanks!

Hi there @"mkoebel", Thanks for the initial troubleshooting steps, awesome work! Could you also let me know if you've tried disabling any security app or your antivirus, since they may be blocking the desktop app from starting up? Let me know what you find!

Hi there @"davidserati", I've moved your post to this thread as other users are also requesting this feature. Currently, our team is experimenting with new features to provide users the best experience on this. We'll make sure to let you know as soon as there's an update. Thank you for voicing your interest in this feature…

Thanks for all the troubleshooting effort you put into this, peeps! :grin: @"DerekKelly", I've sent you a ticket to the email address associated with your Community profile so as to have a better look into this. When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!

You can give a reboot a shot and, if that doesn't work, try uninstalling the desktop app and then deleting the folder in question. If you get the same error message, then that could mean that the cause is related to something outside of the Dropbox app, in which case I'd recommend contacting Apple support for more info on…

Hey there @"MarthaBryce", sorry to hear that you're also having trouble with this. As a first step, could you try quitting the desktop app and refreshing Finder? Spoiler More specifically, to do this: * Click on the Dropbox icon that's next to your computer's clock. * Quit the desktop app. * Open your Activity Monitor from…

You can quit the desktop app by: * Clicking on the Dropbox icon that's next to your computer's clock. * Selecting your profile picture or the initials that are on the top right corner of the pop up window. * Click on Quit Dropbox. From there, try to either drag the folder outside of the Dropbox folder to, for example, your…

Hey @"_QSD", you can sync the notes throughout your account, and you should be able to preview and present them within the PowerPoint app itself. I hope this helps clarify matters!

Hey there @"Karl H.4", If you're navigating through the website or the mobile app and you have the camera uploads feature enabled, you should be able to see it through the Files tab. If you don't see it though or you're unable to access it, please don't hesitate to get back to me with any additional info and screenshots…

Hi again @"enjayare", Adding to what @"Здравко" suggested, can you try and remove the folder by quitting the Dropbox desktop app and dragging it to another location or outside of your Dropbox folder? Let me know if that helps!

Thanks for confirming that for me, @"DerekKelly". Could you try relaunching Finder by following the steps below? * Click on the Dropbox icon from your Desktop and quit the application. * Open your Activity Monitor from your Mac Utilities folder. * Force quit out of the instances of the Dropbox app that are running by…

Thanks for getting back to me with the screenshots, @"gswave" - much appreciated. Could it be that you have symlinks in your Dropbox folder? Symlinks refer to data in locations outside of the Dropbox folder and can be the cause of various issues such as space discrepancies, poor syncing performance, and high CPU usage. You…

Hey @"enjayare", thanks for the screenshot, definitely provides a better understanding of your concern. In general, the red circle with the x means that something is wrong, and Dropbox isn’t syncing this folder. For this reason, could you please check if the desktop app is running by locating the Dropbox icon that should…

Hi there @"DerekKelly", As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock? If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and…

Hi there @"gswave", As a first step, since the desktop app's startup may be blocked by a third party app like a security program, could you please temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? If that doesn't do the trick, could you please: * Clarify for me if the…

Thanks for the additional details, @"kinman1" - much appreciated! In order to ensure troubleshooting, I'd recommend checking this article out for some ideas that may help to tackle this behavior. Let me know how it goes!

Hey there @"kinman1", Could you please provide me with more info on the behavior you're experiencing so that I have a better understanding of your concern? For example: * Are you removing or renaming files from one computer and another computer is attempting to resync them? * You also mention an error prompted by the…

Awesome, @"Firstoscartgrou"! Thanks for keeping me in the loop. If you have any other questions in the future, don't hesitate to get back to me. In the meantime, have a wonderful weekend ahead! :innocent:

Sorry to hear that, @"Firstoscartgrou". I'm afraid there's not much further I can suggest. However, I'd recommend contacting the third party app in question, as they may be able to provide some more info and ideas to tackle this. In any case, let me know how it goes or if you have any other questions and I'll make sure to…

Thanks for trying these out for me, @"Firstoscartgrou". Hmm. :thinking: Could you try the following steps for me and see if they do the trick? * Uninstall the mobile app. * Reboot the device. * Reinstall the mobile app. You can also find more info on this here. Let me know of any updates!

Thanks for the screenshots, @"JudithAnn" - much appreciated. Initially, I just wanted to note that I've removed some personal info included in your attached images for security and privacy purposes as per our Community Guidelines. Moving on to your main concern though, although the Notifications/Recents menu may not show…

Thanks for getting back to me, @"JudithAnn". Could you also send me a screenshot (omitting sensitive info) of what you see when you hover over the Dropbox icon and of what the thumbnails look like so that I have a better visual understanding of your concern? You can attach an image in your next reply by one of the…

Thanks for the screenshot, @"Firstoscartgrou"! Could you try toggling the option to preview your Dropbox account as a location off and on again? Spoiler More specifically: * On the screen that you show on your screenshot, select Edit. * Toggle the option next to Dropbox off. * Toggle it on again. If that doesn't resolve…

Hey there @"JudithAnn", As a first step, could you please confirm if you're looking at your files from the desktop app or your Finder/Windows Explorer? Could you also send me a screenshot (without personal info) of what you see when you hover over the Dropbox icon that should be next to your computer's clock? Thanks in…

Hi there @"Firstoscartgrou", In order to ensure troubleshooting, could you please clairfy for me if you are able to access your files and folders directly from the Dropbox mobile app? Additionally, could you please send me a screenshot (without any personal info) of the error message so that I have a better visual…

Hey there @"Peter S.106", I just wanted to follow up and check if you're still having trouble with selecting content to be Smart Synced on your computer. If you are, could you please let me know what you see when you hover over your Dropbox icon that's next to your computer's clock and, if possible, send me a screenshot…

Hey @"EvT", sorry to hear that you're having trouble with updating your offline files. In order to further investigate this matter, I'd recommend continuing this discussion via email. For this reason, I was able to locate your support request and have made sure to pass your comments along to the member of my team reviewing…