Lusil Dropbox Community Moderator

Thanks for your swift reply, @"SeniorBlanco". It sounds like you're looking at the Dropbox folder that's associated with the account you connected previously. Please note that when you link to a different Dropbox account, the app should detect that another Dropbox folder already exists on the computer and should give you…

Hey there @"SeniorBlanco", I'd be more than happy to help! To access a different Dropbox account from the desktop app, simply sign out and back in again. Let me know how it goes!

Hi there @"KBrooks", Thanks for trying out some initial troubleshooting - awesome work! The next step I'd suggest taking is to clear the cache and ensure that you're not running any third party browser extensions. Let me know if this helps!

Hey peeps, thank you all for the continuous updates! @"GJensen", I've contacted you at the email address that's associated with your Community profile. Please have a look at your inbox for my message and we'll have a look at it together. Thank you in advance!

No worries, @"Rdrockt". :innocent: We are here to help after all. 

Thanks for letting us know what did the trick for you and apologies for missing your post, @"Richardious"! If you have any other questions, don't hesitate to give us a shout and I'll make sure to get back to you as soon as possible. In the meantime, have a lovely day ahead! 

Hey @"austrie", thanks for pinging us on this thread and sorry to hear that you're also having trouble with this. I've also sent you an email to the address connected to your Community profile, so have a look at your inbox and don't hesitate to get back to me there. Looking forward to hearing back from you!

Thanks for keeping me in the loop, @"Rdrockt"! Glad to hear that the behavior has been resolved for you. If it occurs again or you have any other questions, don't hesitate to give me a nudge. In the meantime, have a wonderful day ahead!

Hey everyone, thank you for your ongoing reports! Much appreciated. At first, I wanted to mention that, @"jurgen_barbieur" and @"EllKay", I located your support request and made sure to pass your comments from here to the members of my team who are reviewing this for you. Rest assured that as soon as they have more info,…

Hi there @"kitt0y", thanks for reaching out about this! I've sent you a ticket to the email address associated with your Community profile so as to have a better look into this matter. When you have the chance, please check your inbox. Thanks!

Thanks for the additional info, @"Rdrockt". I'm afraid I'm not able to preview your screenshot. Could you please try attaching it once more? Also, when you mention that you try to open .doc/.docx and .pdf files, are you directly selecting to open them through the mobile app or the website? Let me know what you find!

Hi there @"jerry11", Sorry to hear that you're also experiencing this behavior. Initially, awesome work on the initial troubleshooting! Definitely gives us a better understanding of the potential investigation that we need to carry out. The next step I'd recommend taking is to reboot your device. It may help to refresh…

Hey there @"cpaiva", sorry to hear that you're also having trouble with this - let's see what we can find. As a first step, could you please send me a screenshot (without any personal info) of exactly what you're seeing? Could you also let me know what your Dropbox icon reads when you hover over it in your system tray or…

Hey peeps, I just wanted to add to what @"Jane" mentions. After doing an investigation and consulting with the team, it seems that Grammarly for Chrome is being beta tested in Google Docs. If you're not a Chrome user, you should still be able to upload and check your files in their online platform. I hope this helps to…

Hey there @"ReplayGuitar", That's an excellent workaround! :heart_eyes: There shouldn't be an issue doing this, just that when you do move the content, there may be a re-index of this event for members. Let us know if you have any other questions! 

Hi there @"Rdrockt", Let's see what we can find on this. I'll just need a few more details on this. For example: * Are you navigating through a web browser on your device or the mobile app? * What happens when you try to open the files? Do you see any error messages? Any additional info would be very helpful. Thanks in…

Hello @"jlaff", Welcome to the Dropbox Community! You can find more info about which processes are running or are scheduled to run upon startup by navigating to your OS's task manager or activity monitor. This should give you an initial idea about the relevant tasks that are working while you're on your computer. I'll also…

Thanks for nudging me back, @"jestar"! Since this functionality is something we're still considering implementing in the future, your feedback helps us develop a better experience for you. As soon as there's more info on this, I'll make sure to get back to you. In the meantime, you can continue sharing the content inside…

Hi there @"marciano1"! As @"Здравко" also mentions, you should be able to move your data in batches. You can find more info about migrating data from a server to your Dropbox account in this article. Let us know if you have any follow up questions!

Hey there @"jestar", Thanks for posting your question on the Community! Currently, you can share team folders with groups that are created by the team's admin and share the content of the folder with users that aren't in your team. However, some teams have access to the new team folder structure, which allows admins to…

Hello @"palmerpark", I'd be more than happy to help look into this with you. If your computer is experiencing high CPU when the desktop app is running, could you check out this article which lists some suggestions on how to tackle it? Maybe one of them will do the trick. Let me know how it goes!

Hello @"Rafavillena", Welcome to the Dropbox Community! Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device? To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the…

Glad to hear that, @"LAkiyama"! I just wanted to mention that if you don't want to re-download your files from the beginning, you can choose the Advanced option during the installation option. You can find more info in @"Walter"'s post in this thread. I hope this helps!

Thanks for sharing your thoughts on this, @"JuanHerrero"! I'd be more than happy to pass your comments along to the dev team for review. If you have any other ideas, you can also post them here where other like-minded users can upvote and comment. In the meantime, let us know if you have any other questions!

Thanks for getting back to us @"Raffix R."! Just checking in to see if the issue was in the end resolved. If not, can you send us a screenshot (without any personal information) of what you see? Thanks!

That's great, @"chiaochun"! Thanks for keeping me in the loop. Let me know if you have any other questions and, in the meantime, have a wonderful day ahead! :grin:

Hey there @"Roth", let's see what we can find. Many processes on your machine look at files that you may not have manually opened and, in order to fulfill these requests, Dropbox syncs the files. If there are apps that constantly do this (such as backup services, antivirus, and other third party apps that monitor files),…

Hi @"DragonLover", sorry to hear about this experience. I've sent you a ticket to the email address associated with your Community profile so that we can have a more in-depth investigation of this behavior. When you have the chance, please check your inbox for my message and we'll take it from there. Cheers! PS. If anyone…

Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do. As a first step, @"chiaochun" and @"Johny79", could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick? Also, given the error message that you see @"LAkiyama", could you give…

Hey @"cmcn2", sorry to hear that you're also having trouble with your storage. In general, if you're running out of space, have a look at your Plan tab first which will show you what is taking up the majority of your accont's space. From there, you can follow these instructions if you find that you have shared folders that…