Lusil Dropbox Community Moderator

Hmm. :thinking: Could you try toggling the option for uploading videos? Maybe that will do the trick. To do this: * Open the mobile app. * Tap the menu. * Select Settings. * Under Camera Uploads, toggle the option Upload video off and on again. Let me know if this helps, @"Rick G.20"!

Hello @"flash567", Welcome to the Dropbox Community! From what I understand, you're trying to apply "Strikethrough" on your text, is that right? If you're having trouble doing so, could you please try another browser or an incognito window? Maybe that will do the trick. Let me know how it goes!

Hi again everyone, thank you all for your ongoing reports on this and I'm sorry to hear about the frustration this has caused. Please note that I've made sure to pass all your comments to the the team, they are aware and are looking into this matter. Thank you all in advance for your cooperation and patience!

Hey @"tedddybass", Thanks for trying out some initial troubleshooting - definitely helps in giving us a better understanding of the behavior. I've sent you a ticket to the email associated with your Community profile to have a better look into this matter with you. Looking forward to hearing back from you!

Thanks for the additional info and sorry to hear about your frustration, @"MrV". I've followed up with a ticket to the email address connected to your Community profile so that we can have a more in depth look into this together. When you have the chance, please check your inbox and we'll take it from there. Cheers!

Hey @"Clarence D." Welcome to the Dropbox Community - let's see what we can do here. Initially, thanks for checking your battery optimization settings! Could you also have a look and see if you experience the same behavior when you have cellular data on with and without a WiFi connection? Could you give a different WiFi…

Thanks for keeping me in the loop, @"MrV"! Hmm. :thinking: Could it be by any chance a third party app that's effecting the syncing process during startup? In any case, let me know what you find and I'll make sure to get back to you as soon as possible!

Hey peeps, thank you for your ongoing reports on this! @"DB_Is_Broken", apologies for missing your post here. I just wanted to let you know that I was able to locate your support request and have passed your comments to the member of my team reviewing this for you. @"cgh001", I'll do my best to help out on this. As a first…

Hi @"MrV", thanks for nudging us here and welcome to the Dropbox Community! As a first step, I'd recommend checking out this article in case one of the ways listed helps tackle this behavior. Let me know how it goes!

Thanks for confirming that for me, @"JimSTX". In that case, if the error does occur again or if you're able to replicate this behavior, please don't hesitate to get back to me with a screenshot (without any personal info) of what you're seeing. Nonetheless, give me a shout if you have any other questions. Cheers!

Hi there @"GS321", Thanks for sharing your thoughts on this with us! Although there isn't much I can suggest on this, you can have a look at our official integrations in case you find something that helps you achieve what you're looking for. I'll also leave this thread open in case any other like-minded users have any…

Thanks for getting back to me, @"tuneman76". Initially, I'd recommend giving the desktop app some time to sync the new content and, in the meantime, check out this article. Although it lists ways to tackle high CPU/RAM usage, maybe one of them will do the trick. If the behavior persists though, I'd suggest asking the user…

Thanks for the additional information and sorry to hear about the frustration this has caused, @"JimSTX". At first, since you mention that you had to right-click and select it to sync, could the file have been Smart Synced as online-only? If so, please bear in mind that the option to set your files to be online only allows…

Hey @"tuneman76", Welcome to the Dropbox Community - I'd be more than happy to help! Although it sounds like the desktop app is trying to sync the new content throughout their account, to ensure I have a solid understanding of what the behavior is, could you please elaborate a bit on what you mean that there is "flashing"?…

Hi there @"billhoge", I'd be more than happy to help. As a first step, could you please confirm if you've given @"Ross_S"'s steps here a try? If you have, could you also give an advanced reinstall a shot? Maybe that will do the trick. Let me know how it goes!

Hi there @"alan78", Welcome to the Dropbox Community! Let's see what we can do on this. At first, could you please let me know what the Dropbox icon shows when you hover over it in your system tray? Also, could you please confirm for me if you've tried rebooting your computer? Maybe that will do the trick. Let me know what…

Hey there @"JimSTX", Welcome to the Dropbox Community! I'd be more than happy to help. To have a better understanding of what you're seeing though, I'll need a bit more info, such as: * What is the Dropbox icon on your system tray or menu bar showing when you hover over it? * Are you seeing any errors? If so, a screenshot…

Hi there @"MrSmallens", Welcome to the Dropbox Community! I understand that the workaround isn't the ideal resolution for you. However, I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can have a more in depth look into this. Let me know how you'd like to…

Thanks for getting back to me, @"Sequoyah". Sounds like you're on the right track - awesome work! The Documents folder on your User's path should be one of the default folders placed there by the OS, which may explain why you're able to hide it but not remove it. In any case, if you have any other questions, just give me a…

Hey there @"Stuart_", Apologies for missing your post! If you're seeing a difference in files on the website and in your Dropbox folder, first ensure that you're running the latest version of the desktop app (81.4.195) and check that it's syncing status is up to date by hovering over your Dropbox icon. Please remember that…

Hi there @"Pbtoasties", Thanks for reaching out to us about this. If you're still having trouble even after @"Rdrockt" suggestions, let us know what exactly is happening and send us a screenshot (without personal info) of what you're seeing. Keep us posted! 

Hey there @"Jonathan M.5", When a file syncs to another device, you won't receive a notification or find an event logged for this. However, if you do see that a file was accessed, could it have been another third party app, like a backup service or an antivirus? In this case, you can test it out by temporarily quitting…

Thanks for sharing your thoughts on this, @"Stuart_". I understand that this isn't the ideal workaround for you but I'd be more than happy to pass your comments along to the team for future review. Let me know if you have any follow up questions!

Hey there @"Sequoyah", I'd be more than happy to help! In general, it's recommended that you move the actual data into the Dropbox folder, and then create a symlink where the data was previously located. That way, the symlink is outside of the Dropbox folder, but the data will sync inside of it. You can find more…

Hey peeps, thanks for reaching out - I'd be more than happy to help. @"taz3", I've sent you a ticket to the email address associated with your Community profile to look into this matter together. @"KF6", I've replied to your support request, so when you have a chance, please check your inbox for my latest message. I look…

Hi there @"Stuart_", Welcome to the Dropbox Community! Although there's no automatic way to find the number of files within a specific folder to cross-check them from the Dropbox folder on your Mac and the Dropbox website, you can do it manually. More specifically, you can: * Select a folder from your Finder to Get info to…

Hey there @"Fatradish", Sorry to hear that you're also having trouble with this. I've sent you an email to the address associated with your Community profile so that we can further investigate this together. When you get the chance, please check your inbox - thanks!

Hi @"CreativeR", Thanks for reaching out to us. I've sent you a ticket to the email address associated with your Community profile to have a better look into this. Looking forward to hearing back from you!

Hello @"Jomperez", Let's see what we can find. At first, since you mention that you used a different email and password, could it be that you're looking at a different account than the one that contains the photos? You can check with email address is connected to your account from: * Website - your General tab in your…

No worries, @"dhogan829"! Glad to hear that you were able to resolve your concern. If you have any other questions in the future, just give us a shout. In the meantime, have a lovely weekend ahead! :grinning: