Lusil Dropbox Community Moderator

Hi @"DF55", thanks for reaching out to us. In general, you can see if someone is viewing shared content with viewer info and, depending on the plan that your account is on, you might be able to see who last viewed your files. You can find more info about it, here. If you're on a Business plan and you're a team admin, you…

Thanks for your swift reply, @"Tessadet". Could you also try downloading the file after you've: * Cleared your browser's cache? * Making sure that you're not running any third party browser extensions/plugins? Keep me posted!

Hi there @"Tessadet", thanks for checking in with us on the Dropbox Community. Just to make sure that we cover as much initial troubleshooting as possible, could you confirm if you've tried downloading the file from another browser or an incognito window? Let me know of any updates - cheers!

Hey @"Norma7", welcome to the Dropbox Community! Your Preferences should be on the top right corner of the menu that appears when you click on your Dropbox icon that's next to your computer's clock. If you're still having trouble signing out though, you can also unlink your account from your computer by following these…

Since the lock icon appears only on your computer, it looks like it's OS-specific. You can try quitting the app and following the steps I mentioned in my previous thread again. If that doesn't resolve this behavior, I'd recommend contacting Apple support as they may have more info on the matter. As for the syncing, if the…

Thanks for the screenshot, @"ditotediashvili"! From what I can see, the file is uploaded on your Dropbox account, but it's having trouble being previewed. Out of curiosity, are you able to download it and preview it from your computer or mobile?

Thanks for getting back to me, @"CARoberts". In general, all Dropbox content should originate from one of the following domains and, from what I understand, this also includes the URL you provided. As such, you should be able to whitelisted so that you don't get a prompt from your security app. Hope this helps!

Hi @"FrustratedDRAGONuser", thanks for nudging us on this thread. I'd be more than happyo help look into this with you, I'll just need a few more details, as mentioned in my previous post. For example: * Is it the desktop app itself or the Dropbox folder from your Finder that's zoomed in? * Did you try rebooting your…

Hey @"drunreal", thanks for nudging us on this thread. Out of curiosity, do you get the same error message when you try to preview the files from another browser? Let me know what you find, thanks!

Hey @"anthonybme", thanks for reaching out to us and for the screenshots - they definitely give a better visual of what's happening. It looks like the folder is locked by your OS, so you can try following these steps, and then deleting it. Let me know how it goes - thanks!

Hey @"Derick Melander", thanks for nudging us on this thread. Smart Sync helps reduce the amount of space your files take up on your hard drive by marking them as online-only. By doing so, only information about the file, such as the file name, location, and date the file was updated is downloaded. If you want to edit the…

Thanks for the descriptive post, @"tonyScarp". It sounds like you should be able to save the files in question in a shared folder and share them with others. From there though, I'd recommend having a look at this thread for some additional ideas on how to read .json files with an HTTP API which might help with your query.…

Thanks for nudging me back, @"hahmed44". Out of curiosity, when you mention that the links don't play, do any error messages come up or are the links constantly loading? A screenshot (without any personal info) of what you see would also be very helpful. Looking forward to hearing back from you!

Hello @"CARoberts", thanks for posting your question on the Dropbox Community. It sounds like you can add it to the exception list, however, just to make sure I have a clear understanding of your concern, could you clarify exactly when you get this message? Is it when you try to navigate to the website directly from a web…

Hello @"Thomas_Hayes", thanks for posting your question on the Dropbox Community. You can recover deleted files within a specific time period, depending on the account that you have. More specifically, you can restore deleted files within the last:* 30 days if you’re on a Dropbox Basic or Plus account. * 180 days if you’re…

Hey @"tonyScarp", welcome to the Dropbox Community. You can use Dropbox to store files and collaborate with others. You can find more info about its features, here. For this reason, could you clarify how exactly you'd like to use Dropbox? Thanks!

Hey there @"Abeer93", thanks for reaching out. Could you try uploading the file from another browser? If that doesn’t work, could you try adding it from an incognito window? Let me know how it goes. Thanks!

If you're doing this via the website, have you tried uploading them from a different browser? If you're still having trouble, could you send me a screenshot (without any personal info included) of the error message you're getting? Looking forward to hearing back from you, @"ditotediashvili"!

Hey there @"ditotediashvili", thanks for reaching out to us on the Dropbox Community. I'd be happy to help look into this with you, however, I'll need a few more details to make sure I have a better understanding of what you're seeing. For example: * Where are you uploading from? Are you using the website or the mobile…

Hi there @"Martha R.9", thanks for nudging us on this thread. It might be worth checking this article out which suggests a few reasons and ways to tackle what you describe. Let me know how it goes or if this helps, and I'll make sure to get back to you as soon as possible. Thanks!

No worries, @"Jer2"! Glad to hear that you were able to get to the bottom of this. If anything else comes up, just give us a shout. In the meantime, I hope you have a lovely weekend ahead!

I tried previewing the shared link and I'm afraid I don't get the same error message. Could you try a different WiFi or using cellular data to preview the shared link? Could you also try opening another shared link to a different file? Let me know how it goes, @"Jer2"!

Hey there @"Jer2", let's see what we can do on this together. As a first step, could you confirm for the following details: * Does this happen with all shared links or specific ones? * Are the shared links being previewed on the mobile devices using one of these browsers? * Are the browsers on the mobile devices up to…

Thanks for nudging us, @"rbmusic78" and @"jakeviator". It could be affected by the codec. If you've already tried downloading it locally and it plays normally, could you try converting the video to a different file type and upload it to the website again? Let me know how it goes - thanks!

Hey @"KG11", welcome to the Dropbox Community! You can check out more info on how Dropbox keeps your file secure in this article and this one. You can also find additional details on sharing cotnent with others users in this link. I hope they help, but let me know if you have any other questions. Thanks!

Glad to hear that you were able to resolve your concern in the end, @"geokar1100" - awesome work with the troubleshooting! If anything else pops up in the future, just give us a shout. In the meantime, have a lovely day ahead! :slight_smile:

Hey @"ruainahumaira", thanks for nudging us on this thread. I looked this up a bit, and it seems like the error you're seeing is a Windows Media Player related error. You can also look it up on the web, where you should also find a few ways to troubleshoot it. If you have any other questions or issues, just give us a…

I can see from the screenshots that you're on the beta version of the desktop app. For this reason, could you try running the stable one after unchecking the Include me in early releases option from your online settings: * Log in to the website. * Click on you account avatar at the top right corner of the page. * Go…

Thanks for getting back to me and sorry for the late reply, @"kpatrick". You could also try toggling the connection between the Dropbox mobile app and your iOS's File app in case that does the trick. If it doesn't though, I'd recommend getting in touch with Adobe as they may have more info on the matter. In any case, keep…

Hi there @"Pete Moss", welcome to the Dropbox Community! You're right, moving a file or a folder to another location within your Dropbox account shouldn't break the shared links attached to them. However, if the shared link or item it's associated with is deleted, or you move the file or folder to another shared folder…