Louwgy3 New Member | Level 1

Thanks again @Mark for your previous explanations. I just ran a test using another old Dropbox account I hadn't used in years, and the results match exactly what you described: I entered the old password. Dropbox sent a 6-digit security code. After entering the code, the system told me the password was incorrect. I reset…

Thanks @Mark for the explanation; that helps a lot. If I understand correctly, when Dropbox "deletes" an inactive account, the company primarily wipes the data, but the account itself (email address and password) may still persist in some way. That would explain why my password is still accepted and why the system still…

Thank you for your reply. Just to make sure I’ve understood correctly: In my case, the password is accepted by Dropbox, and then the system asks for the 6-digit security code (which I am unable to receive). Does this specific scenario (password accepted + security code request) still not count as activity? Or is it only a…

Thank you for the clarification. Regarding your questions: The account is a free Basic account with 2 GB of storage. It was never part of any Dropbox team or business account. The account was full and had exceeded the 2 GB limit. I still don’t understand why the account still appears to be active after more than 3 years of…

Thanks for the explanation. However, I ran a test in the past that leads me to believe the account still exists. Some time ago, I manually deleted another Dropbox account as a test. After deletion, when I tried to log back in using the same email address, Dropbox rejected the old password and did not ask for the 6-digit…

Thanks for your reply. Just to clarify one last point: Is it possible that my previous login attempts (where the password was accepted and Dropbox asked for the 6-digit security code) counted as activity, and that this is why my account is still active after more than 3 years? I just want to understand whether or not these…

Thank you for your reply. Yes, you are correct. It is the 6-digit security code sent by email to the Dropbox account email address (not two-step verification with a phone or authenticator app). I no longer have access to that email address (it was a address that has been inactive/deleted for a long time). Regarding shared…