LRBH — Dropbox Community

I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.

in iOS Dropbox app prompts me to install the MS Word app when opening a file even though it's installed Comment by LRBH May 2022

I am on iOS version 15.4.1, Dropbox version 276.2, and Microsoft Office version 2.60. I don't know if it's relevant, but I'm on Dropbox Basic and have a Microsoft 365 subscription. Following the "full reinstall" instructions, I have tried opening word docs in Dropbox while my iPad has Microsoft Word, Microsoft Word and…

in iOS Dropbox app prompts me to install the MS Word app when opening a file even though it's installed Comment by LRBH April 2022

No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off. I think I'm just going to have…

in iOS Dropbox app prompts me to install the MS Word app when opening a file even though it's installed Comment by LRBH April 2022

I'm having this problem too - thought it was solved, then next time I tried to use it the app was broken again. 😕 I think it is a bug caused by the new update. For now I'll try following the full uninstall instructions Jennifer provided.

in iOS Dropbox app prompts me to install the MS Word app when opening a file even though it's installed Comment by LRBH April 2022

Installing the unified app and deleting/reinstalling Dropbox seems to have fixed the problem. Thanks!

in iOS Dropbox app prompts me to install the MS Word app when opening a file even though it's installed Comment by LRBH April 2022

LRBH Helpful | Level 6

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