Karina Dropboxer

Hey again @"jonob" thanks for taking the time to write back! I completely understand your thought process on this and get your point of view! As mentioned, I'll include all the comments in my feedback report regarding this thread. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To try and explain…

Hi again eveyone, and welcome @"Kaimalino" & @"Sparky15756" - hope y'all are good! 😊 After looking into this a little bit, I’ve found some info that might explain syncing issues and infected files. * The Dropbox desktop client uses the ".dropbox.cache" folder as a staging area to download your files in small chunks.…

Hey @"Ignacio_c_s" , thanks for your post on the Community and hope you're doing good today! I've actually merged your question onto an existing thread where I've covered this topic. If the info here doesn't help and doesn't address your question, please write back letting me know and I'll be happy to advise / further…

Hey again @"jonob1" Thanks for getting back and sharing your thoughts. This is extremely valuable feedback, especially being since this is the new Business structure rolling out. I'm happy to forward your comments along to our Development team. As some advise, if you’d like to keep certain folders out of sight for certain…

Hey guys @"User999" @"bertonstott", thanks so much for sharing this with us and checking in here on the Forum! :smile_cat: Where did you initially install Dropbox from? Was it directly from our link online? I’d suggest completely removing the software from your hard drive as a first step: (You can uninstall the app by…

Hey again everyone ! @"berk" :grinning: Just to add some extra info to the "over 300K files and overall desktop app performance" discussion: * It is true that the performance of the Dropbox app starts to decline after reaching about 300,000 files. You can read up about this, here, if you'd…

Hey @"Ripples88" and @"Mark" I just wanted to add (in case this might be a contributing factor), is to have a check on the Dropbox version you're running and make sure it's our latest Stable build, rather than one of our Beta (experimental) builds. Currently our latest Stable build is: 44.4.58 A Beta build is essentially…

Hey @"berk" welcome to the Community and thanks for reaching out with this question! Firstly, congrats from myself, as well, on the green card, and best of luck with this new transition in you and your family's life! 😊 Now, regarding the Advanced Business plan and space usage - It is advertised that this plan gives you as…

Hi there @"Asimina" welcome to the Community! :slight_smile: Dropbox Business Admins can enter the Billing tab in their Admin Console and access this information: https://www.dropbox.com/team/admin/billing/history Business invoices include the company name and VAT already.…

Hey again @"Cleverbean" :slight_smile: I want to further look into this with you! Thanks for reaching out to us again and reiterating the issue you’ve recently been encountering with Dropbox and two of the new iOS apps. I’d like to see if I can replicate the issue you’re experiencing on my end as well - so, just to ensure…

Hey @"Dinjay" thanks for your message and hope you're having a nice day! :slight_smile: Normally, unchecking the Dropbox app as an automatic startup program should prevent Dropbox from starting up the next time you run your device. However, here's something you can try out if you haven't already: dropbox autostart [y/n]…

You got it! :grin: Will forward this over to our team that works on desktop app development for further evaluation and future consideration. Thank you and have a wonderful day! 

Hey @"BSP" welcome to the Community! :upside_down: To follow up on this question, as @"Rich" mentioned, currently, directly through Dropbox, there's no preference where you can specify which network connection/ mobile hotspot the desktop app will run and sync changes with (or pause, for that matter). This is really great…

Hey @"Josh K.7" glad to hear you got that sorted! :grin: For everyone else who still might be experiencing issues with this, I'm adding a checklist of things to go through and make sure are running the way they're supposed to, to ensure that all of your Dropbox files sync locally and are availalbe in your Dropbox folder on…

Hey @"MarkE" thanks for the additional detail on this matter you're experiencing! :upside_down: It seems that your ISP may be throttling the traffic. Please note that our servers don’t set caps on the upload/ download speeds, so restarting your connection could get you a different route and better speeds (this is outside…

Hi @kentkent thanks for checking in! :slight_smile: :iphone: To further elaborate on the upcoming changes, please understand that the Dropbox app will still work on Samsung devices and your synced data will remain safely stored. 🔒 Essentially, the only thing changing is the built-in Samsung apps and services (The Gallery…

Hey @"Morales" thanks for sharing! :slight_smile: Please note that there are different ways for accounts to hit the traffic limits and lead to ban on their account. The Error 429, for example, typically occurs when shared links on your account receive a traffic ban. To find out more about shared links, click here and to…

Hey @"da90" hope you're doing good :upside_down: Just wanted to check in and see if you've been able to get through and submit a support request to get in contact with our team via email. Let me know if there's anything I can do to help. Thank you! [This thread is now closed by moderators due to inactivity. If you're…

Hi all, just checking in to see if there are any updates. :upside_down: A reinstall, sometimes even a reboot, can help resolve these types of issues. Once you've carried this out, you can go ahead and ensure / re-apply the setting to have Dropbox launch automatically upon system startup. @"denisefbatalha" Let us know if…

Hey @Supercade have you had the chance to subit a request on this? As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding. Feel free to write back once you have a ticket ID associated with your submission, so I can…

Hey again, thanks for the swift reply! Hmm 🤔 if you’ve received the space for 24 of the users, this means that you’re eligible for 8 more successfully earned 500GB of referral bonus space. Out of the 6 Completed referrals, could you please ensure and let us know if the users have: * Clicked the link in the referral email,…

Hey @"gingerweb" Thanks for reaching out regarding your referrals! :grinning: Before looking into this and further investigating, could you let me know how many referrals you’ve sent out to friends and family in total? The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this…

How to Share your Paper doc: There are two ways to share your Paper docs with others: * As a Shared Link * To specific users, with an email invite To share your Paper doc as a shared link, all you need to do is click on the blue “Share” button, and copy the link created, to send out to others. Otherwise, to share and…

Part 3: Sharing Photos using Dropbox Paper Another fun way to share your photos with others is by using Dropbox Paper. By adding images in your Paper docs, you have the ability to: * Arrange your photos in any order you want (by simply dragging-and-dropping the photos between each other). This gives you a gallery view of…

Part 2: Export & Share your Photos using the Mobile Apps Since we’re living in such a digital age where people all around the world look for quick and easy ways to share photos with each other while on the go, I though I’d include how you can share links to photos with others through your mobile device + how you can share…

Hi there @"Joostv1992" The first thing to check is that you are signed into the same account both on the web and desktop, so that we can ensure that the email address on your devices is the same as on the web. From there, you can go over to https://help.dropbox.com/space/account-space-left in order to see how much…

Part 1: Share a Link & Host your Photos Online With shared links, Dropbox and non-Dropbox users can access any photos you send them through the simple click of a link. It’s the simplest way for individuals to view, comment on, and download a copy of the photo you’ve shared with them. To create a shared link…

Hey there @"grant_randall" :upside_down: View-access means you’re sharing a one-way, view-only copy of a file or folder. This means that the receiver of the file only has the ability view the files and does not have the option to edit. View-access only allows the receiver of the files to leave a comment or download a copy…

Hi there @"zwilson" That’s awesome! I’m so glad to hear that you’re enjoying Dropbox Paper! :heart_eyes: As for your questions, it currently not possible to transfer ownership of a Paper doc. As the owner of a doc, the current adjustments you can make to the status of other collaborators is “Can Edit”, “Can Comment”, and…

Hey @"AmandaNT" ! :upside_down: Thanks for reaching out on the Community about this. Unfortunately, we can’t guarantee perfect / full functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive of your…