Jtaylor2d Helpful | Level 6

Your message seems to imply we are finished, which I hope is not the case. I was just giving you some additional information, and I look forward to working with you on THIS issue in the present and the future until resolved.

I should also let it be known at this particular client's office, the whole office is using SmartSync and the other computers are having no issues, and no crash logs on the computer. I'm happy to dig further into this with Dropbox, including giving them access to machines, but only if DB shows interest in learning more…

Very similar to what I am seeing. Hoping Dropbox actually sheds some light on this instead of telling people to turn off mdworker, such a cop out if that's the company line.

Dropbox got back to my ticket and just suggested turning of mdworker, acting like that isn't a crucial part of the OS that many apps including Outlook use for their own search purposes. Looks like we won't be getting any significant help on this issue if that's all they are suggesting...sigh.

We are running the latest version. I submitted a ticket via your web interface last night, but I didn't seem to get a email response with a ticket number, so I don't know what it is. Let me know if there is another way we can get in touch and go over this.

For now I turned off Online-Only SmartSync, and used Selective Sync to only keep local copies of relevant data, and that is working for now. I have opened a ticket wth Dropbox to see what they say, but it is definitely a problem related to SmartSync.

I appreciate your input, but that's not exactly a fix. It certainly prevents the mdworker crashes from happening, but a fix would involve keeping on Spotlight. I still need to some more research, but this is a strange issue. I have other users at this same location who use SmartSync on a Mac with Spotlight turned on who…

Did you ever resolve this'll? I have a user with this problem and it's related to SmartSync. Erased the computer and reinstalled and started immediately again. Just now trying to diagnose further and will report back. Maybe someone from Dropbox can reach out to me? I'm a Dropbox Partner and I'm nervous to deploy this…