JefW Helpful | Level 6

I noticed this too! I transferred all of my fonts over to DB thinking it would make for a good backup, only to learn later (not sure when it might have happened) that all the fonts were corrupted and as you say show a files size of zero. (I'm glad I have another means of backup and did not lose all those fonts!)

Just echoing what @"structaural" commented on. The problem still persists on my mac here too. If I select more than one file (using the Chrome browser), and select "download" - then dropbox dowloads a zip file to my system. When I double-click that, the folder has the files I need, but it also ADDS a folder marked as that…

Thanks Walter, but I honestly don't see how that post is relevant to this one at all. Did you accidentally post this in the wrong thread? No one here is saying they're getting an "error 1" when attempting to unzip a file. Confused. 🙂

Thanks Antonio. Sadly I never found a solution to this annoying little glitch. I felt I had put in so much time answering questions with this thread and never getting satisfactory answers that I didn't pursue the next level of tech support - so partially my fauly, but I just figured if others are having the same problem,…

Thank you Daphne for your efforts.

Hi Daphne, Yes, that search was via my desktop app (Like you asked). This screenshot is when I used the web based search function. (note: I had to move and work on the original missing folder from when I started this question thread... the 20-240... but I know the same problem is also associated with the 20-239, so I'm…

Thank you for a response Daphne, cleared browser cache (as I mentioned I attempted with two different browsers, one had never logged onto dropbox before), as well as my co-worker on a different computer had the same issue), and attempted the incognito approach, both with the same negative results in that the search did not…

I was curious if anyone who posted in this thread receieved any sort of FIX to the problem? Thanks

I think you might be mixing up some of the issues here @"hshaw" - (edit: I think I got mixed up with who was replying to what, I think I was directing this comment torwards @"Rich" ) Copied from one of the previous posts in this thread, "...the issue you're seeing is a Mac issue that occurs when copying files with extended…

Hi Daphne, Negative. I tried 2 options - one was a regular folder with multiple files (photoshop) files in it, and then 1 single file (Illustrator). The second several tries I just selected one Illus file and one text file. Thanks

Thanks @"lisahinson14" for the reply. While I'm sorry it's happening with your system too, I am glad to know it's not just myself and my coworker. 

Thanks again Walter. No my system is not set up to view 'hidden files'. This issue is only with the downloaded zip files from dropbox. (yes, I've also tried other zipped files and they work fine). While I appreciate your time, I'm afraid my work has just gotten crazy and I no longer have the time to put into…

Thanks Walter, Well, I know this is a technicality, but if I upload 2 files, and then choose to download them directly, Dropbox compresses those files into a zip file... which is changing my original files. The process of compression is what I meant by Dropbox changing the files. Yes, my original issue is still unanswered.…

Hello Walter, I do thank you for taking the time to reply. I'm afraid though that it still does not seem to apply to my (and my co-workers on a different computer) situation. We both have our DB folders on our local computers, and not on External Drives. The issue I was describing is when I do a 'direct download' to my…

One additional follow up... I talked with my co-worker and he confirmed he's using 10.13.6, and he's having the same issue.

Thank you for your time Daphne. With respect though, I don't think this is all entirely accurate, in that I've always downloaded files directly to my system, and while I can't recall the exact date of the last time I did this, I know it would have been within the last month or so - which means it was working just a little…

Thanks Daphne, Opened up a new browser (Firefox - initial browser was Chrome), and yes same exact issue. Downloading files from my one user (not shared) also produced the same results. There was no need to clear browser cache on firefox since it was the first time I've ever visited DB on that browser. Incognito window…