Jay Dropbox Community Moderator

HI @"tetonman", if you're using a new computer, then it isn't possible to continue using the same backup as before, since you're on a different machine. You'll need to create a new backup with this external drive to your Dropbox account.

Hi @"jonc2", just to clarify, by the collections, do you mean the individual projects in the workspace?

Could you clarify what you mean by the native files integration? A screenshot of this would help greatly.

Hi @"GJbristol", thanks for messaging the Community! Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @JacobWalling, thanks for bringing this to our attention. Could you clarify exactly what you're receiving by email? Are you part of a Dropbox Business team by any chance? Could you attach a screenshot of this, while hiding any names or emails? This will help me to assist further.

Hi @"Francis-sollutia", currently, it isn't possible to preview Paper docs in the quick preview window. In order to view them, you would need to open them directly.

HI @"Mr Groovyblues", could you try disconnecting the Excel app from your account on this page, and try opening an Excel file on the mobile app again?

Hi @"JSLK-", could you attach a screenshot showing the folder in Dropbox and the prompt you get when trying to unshare, while hiding any personal names or emails, in order to understand what you're seeing?

HI @"lanefarin", are you using a company-managed device by any chance, or a personal machine?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"DanielleDelosSantos", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

No worries, let's try to solve this together. Are you only getting errors for this shared link, or for any other new shared links on your account? Is the link to a file or folder on your account?

The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address. Regarding the second login, did you provide your account credentials to another individual?

Hi @"Chrobirch", thanks for messaging the Community. Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page? This will help me to assist further!

Hi @"OllieMi", thanks for messaging the Community! Is this a shared link that you created from your account, or a shared link that someone else created? This will help me to assist further!

Since you're part of a Dropbox Business team, it isn't possible for you to change your email address. Only the team admin can make this amendment. You can find out who they are by following these steps.

It does sound like there might be an error somewhere on your billing details. Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

Are you looking to just change your email address, or do you want to be removed from the Dropbox Business team entirely to return to being a personal account?

Hi @"Philip Ostheimer", thanks for bringing this to our attention. Could you try switching browsers when upgrading to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"shaunsgraham1", thanks for bringing this to our attention. Just for clarification, did you join and merge your account with a Dropbox Business team? This will help me to assist further!

Hi @"Frostbytes", thanks for messaging the Community. We've not received any reports similar to this recently. As you're already in contact with the support team, we wouldn't be able to provide any different information, since they would have more access to account-specific details. I'd recommend continuing with them…

When you reinstalled the app originally, did you perform an advanced reinstallation? 

The issues we've had back should've been resolved. Are you still experiencing issues on your device? 

Hi @"line3", thanks for messaging the Community! When you plugged in the SD card, what is the exact prompt you received? Was it to enable the camera upload feature, or the Dropbox Backup feature? This will help me to assist further!

Hi @"Laq", the email to Dropbox feature is only for any attachments in the email, and not the body of the email itself (as in the writing).

Hi @"nzer", thanks for messaging the Community. If the files aren't made available offline, it can take some time for the files to be downloaded from the site in order to view them. It's possible that default for new files to be online-only, have you tried checking this using these steps, and marking your current files as…

Hi @"Kimberly5111", as you mentioned you sent this device to your IT team, is it possible that they installed (or reinstalled) the Dropbox desktop application with administrator privileges?

Hi @"mattgitt13", thanks for bringing this to our attention. When was the last time you were able to use this search feature? This will help me to assist further!

As it is already on a ticket, the support team are best placed to assist further with account and device-specific issues, which we wouldn't be able to assist with on the Community.