Jay Dropbox Community Moderator

Hi @"sracinez", @"Jacintha", are you still experiencing this issue at this time?

Could you attach a screenshot showing what you mean by 'they are visible but I cannot click on them'?

Hi @"lockedbag", thanks for the message. Do you have any proxy, VPN, firewall, or security software could be restricting traffic to the following Dropbox domains? Is this a company-managed device by any chance, or is it a personal phone from factory settings?

Hi @"donraymedia", Dropbox Backup is a feature that allows you to automatically sync and backup certain folders on your account to Dropbox, namely Documents, Downloads and Desktop. It's unrelated to Dropbox Capture as they are different features entirely. Regarding the CPTR, could you attach a screenshot showing where…

Hi @"fosterdouglas", thanks for bringing this to our attention. As you've already performed all the necessary steps, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our…

Hi @"debattwg", thanks for contacting us. Currently, there isn't a feature available to perform the action you're looking for on the Dropbox site. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"daily", thanks for messaging the Community. This is a hidden file that is created by your Windows OS, so if you delete the file, Windows would just re-create it each time. Has this issue occurred recently? Could you clarify on why you believe Dropbox created the file? This will help me to assist further!

Hi everyone, we appreciate the discussion here regarding the connection of Dropbox to another app or service. Nevertheless, we wouldn't recommend posting your emails on the community, as it would be against the Community Guidelines, for your own privacy and security. Enjoy your weekend!

Just for clarification, if you try to recover some of the files, do you get any specific error message?

Hi @"hitammysue", currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Have you tried contacting the team via email using the support link?

Hi @"frustrateduser123", are you connected to a stable WiFi network, or via cellular data? Are you using the camera upload feature, or manual uploads on the mobile app?

Hi @"boonwd", could you try disabling or quitting OneDrive temporarily to see if this shows the correct sync icons?

Hi @"abhinavj86", there has been another email since then, if you could reply to that message the agent would be able to assist further via email.

How long ago were the files deleted from your account, was it longer than 30 days ago?

Hi @"DBJulie", thanks for messaging the Community. In general, when you download from the Dropbox site, you should be able to specific where you want to save the file, like with any other site. If you're not getting the option to pick, then there might be a browser setting that is automatically forcing files to download…

Hi @"oneweb2022", could you try creating the transfer on the site directly to see if this helps?

Hi @"achubb", you can see if you're a member of a team but checking this page, or by looking at your current plan. Do they have any emails in their inbox asking them to join a Dropbox Business team?

Hi @"onward", could you provide the specific link you were redirected to, so that we may further assist you?

Hi everyone, thanks for bringing this to our attention. In order to determine if this is related to any browser, could you try switching browsers to see if this helps? Additionally, you can try using incognito/private browsing mode without any extensions running, and clearing your cache. Keep me updated with any progress.

Hi @"Aviator12", thanks for bringing this to our attention. Could you let us know in more detail what you're experiencing? Is this an app or service you're trying to connect to Dropbox? What error are you getting? Any other info or screenshots would be helpful!

Hi @"Decor gorup", from what you were describing, it sounds like another user has deleted a file or removed you from a shared folder. Could this be the case? Do you see any recent events related to the missing file? Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox…

Thanks for the info @"Mirthy", how many files are you currently syncing on your machine? Is it greater than 300k files?

As it sounds like you enabled the computer backup feature, the files should be visible on this page, from which you can download them to your machine.

Thanks for the info, I've located your new ticket and replied to it. Could you reply to my email as soon as possible?

Do you have the Dropbox desktop application installed, and are the Excel files located i that folder when you edit them?

Are you able to navigate to the files via the events page and then download them to your computer?

If the files are download as local, then there must be an app or service that is attempting to access the files. Do you go into an app and then navigate to an online-only folder within that app to open a file?

Hi @"ckefalas3", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"shady mohamed", have you tried these steps to change your billing cycle?

Hi @"Chuckles333", in order to assist further, we need to understand how and where you're using Excel. Is this via the Dropbox site using Excel Online, the mobile app, or the Excel desktop app? Likewise, how are you opening Dropbox files? Any other info or screenshots would be helpful!