Jay Dropbox Community Moderator

HI @"Fay Bloom", thanks for the info. If you received an email about the suspension of your shared links, then it would take a full 24 hours after the email was sent before the suspension is lifted from the account. At this time, we'd recommend waiting until tomorrow to then attempt to share a file or folder on your…

Hi @"FranciscoLagos", thanks for messaging the Community! Are the files that you're experiencing this with in the same folder, or in random locations? How far back are you trying to recover the previous versions of the files? This will help me to assist further!

Thanks for the info, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"PDub81", thanks for the details, this would be useful for our team to investigate further.

Hi @"CTFT", thanks for the info. It is as @"Rich" said in relation to your files. In general, are you looking to free up quota on your Dropbox account, or to simply delete the account entirely? This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Berke Mert", thanks for providing these details! When you connect your phone to the computer, is the screen unlocked at the time of the connection? This will help me to assist further!

Hi @"gaurav_b", could you take a screen recording showing this behavior you're experiencing on your device? If this isn't possible a couple of screenshots showing the sync status change would help. Could you try quitting the Dropbox desktop application entirely and then try opening the file to see if you experience any…

Hi @"wenner", thanks for posting today! Could you clarify what you mean when users are asked to log in to access the shared link? Any other info or screenshots, without any personal information, would be helpful!

Hi @"TroyK", you should be able to see any deleted files when using my colleague's method, including any deleted files and folders older than 30 days. Are you not seeing those files when showing the deleted files?

I'm glad to hear that your issue was resolved. Enjoy your week!

Hi @"Sash S.", thanks for messaging the Community. When you edited the Excel files, were you making the changes via the Dropbox site, or by using Excel on your computer? Did you open the files directly from the Dropbox folder on your machine, or did you open Excel first and then open the files from there? Any other info or…

Thanks for the update. I'm glad to hear that the change has removed the Dropbox add-on in Outlook. If you have any further questions, please feel free to contact us back!

Hi @"charlie22", thanks for messaging the Community! We appreciate your response on your your resolved this matter. On Mac OS in particular on newer versions of the OS, if the menu bar has many items then other items would vanish and be hidden. If you have any further questions, please feel free to contact us back!

Hi @"tsw", could you try removing the Dropbox for Outlook integration from the Microsoft App source site, which is linked in Step 1 in this article?

HI @"ma-chong", you can delete all sessions from the devices page, aside from the active session (which is the one you're currently using to access that exact page), to log out all other browsers and devices. Users will then need to use the new password to log back into the account. For the shared folder access request, it…

Hi @"Hickcup003", thanks for posting today! What options do you see when viewing the shared link on the Dropbox site? Is there no option to download the file at the top? A screenshot of this page you're seeing, while hiding any personal details, would be appreciated!

There is a possibility of this, which is why a reinstallation of the Dropbox desktop application would be one of the first things to try out to ensure that the app is working correctly on your machine.

Apologies, the link should be this one: https://www.dropbox.com/get_help

What version of Windows are you running on your machine? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"danielneotropico", thanks for the info. If the issue occurs again in the future, please feel free to let us know!

Hi @"Sara703", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Sin_Shadow_Fox", thanks for the feedback. We'll leave the thread open in order for other users to comment in with their input regarding your suggestion.

Hi @"pdefalco", thanks for messaging the Community. Could you try rebooting your computer, and then try quitting the Dropbox desktop application if it starts up? Afterwards, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Excellent news, so all your files have synced fully now. If you have any further questions in the future, please feel free to contact me back.

No worries, @"Sean106", were you able to locate the preferences to check if you haven't unchecked any folders in the selective sync settings?

It should populate the Dropbox folder with placeholder files of your entire folder structure, as you didn't hide any folders using the selective sync feature. This can take a little time depending on the number of files and folders on your account. Let me know how it goes!

Hi @"Sean106", thanks for the info! Just to be certain, are you clicking the Dropbox icon in the system tray, in order to access the preferences for the app?

Are you certain that you're viewing the files in the Dropbox folder? Is the Dropbox desktop application currently running and syncing, in order for you to see all the context menu items?

Hi @"JadeB", in addition to those settings you have enabled, could you try marking the Dropbox folder itself as online-only by right clicking it and choosing that option, to see if this helps?