Jane Dropbox Community Moderator

Thanks for circling back to me on this matter @"gwrevare"; let’s take it from where we’ve left off! It looks like we’re starting to connect the dots, however let me briefly clarify that each application retains its own versioning scheme. That said, if you’re working on a file you’ve stored on your Dropbox folder & you save…

Hey @"TomasForsman", thanks for pinging us back here! Just so as to focus on the issue at hand a bit closer, can you elaborate a bit on what you’ve already tried on your end to remedy this discrepancy? Additionally, if it’s not too much trouble for you, I’d appreciate a screenshot (omitting personal info), so as to better…

Hey @"FadedPoppy", I’d like to touch-base with you here on any progress made on your end, as I haven’t been able to locate an open Support request on our system on my end. Have you managed to resolve your concern by any chance? Please let us know & we’ll do our best to follow-up with you. Thanks! 

Hey @"Azim88", thanks for the nudge; I’ve forwarded your request to my colleagues & I can see that they’ve now replied back to you via email. Please include all relevant details on that email chain, as they can access your account specifics directly via this channel. I hope that this is helpful & I’m wishing you a…

Hey @"gwrevare", kindly note that I moved your inquiry under this discussion, just so as to point you to the initial checks we’ve included on our posts with Rich. That said, if you haven’t been able to locate the version you’re looking for in Version History, then your best next step should checking whether you can…

Thanks for looping back to me on our discussion here & please accept my apologies for my misunderstanding @"KeithMould". Following from your description that: The advanced reinstall requires you to first uninstall, but it is the uninstall that is failing. I was under the impression that you managed to install the desktop…

Thanks for circling back to me @"radsmth"- that's mostly appreciated; I’ve made a note of your detailed feedback in my report internally. Positive or negative, everything you're sending us over helps us better understand your needs!

Hey @"kurosa", as it seems that you’ve already tried working on that on your end without success & just so as to expedite resolution, let me have a closer look to your account specifics on my tools. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile. Whenever you…

Hey @"Azim88", thanks for taking the time to outline me what this looks like on your end; this has been very helpful! Just so as to see whether I’m seeing anything different when working on the same content, let me have a closer look through our Official Support channel. To get going with that, I’ve sent you a brief…

Hey @"radsmth", sorry to hear you’re feeling this way; I appreciate the time you took to detail us your thoughts here & for that reason I’d like to see if there’s anything you could do on your end to resolve the issue that’s troubling you. I’m wondering if you’ve tried contacting the Owner on this matter by any chance.…

Hey @"Luke5869", thanks for pinging me here! Please bear in mind that in order for you to open and edit Google files in your Dropbox account you’ll need your email address for Dropbox and Google Drive to match. If you've already confirmed that this is the case, can you answer the questions below to make sure I understand…

Thanks for your prompt reply @"Azim88"! At this point, I’d need to re-iterate @"Rich"’s previous post, as this isn’t currently a supported configuration. While I’ve already made a note of your comments in my internal feedback report, I’m wondering if that’s a recent occurrence or merely a repetitive task that you’d like to…

Hey @"KeithMould", thanks for pinging me here with this in-depth description; let’s take it from where you’ve left off on your end! If it’s not too much trouble for you, would you mind checking back whether an advanced reinstall helps you get this sorted on your end? Would you mind giving it a go whenever you have a little…

Thanks for looping back to me & letting me know of the outcome @"Ash123"! I can see that my colleague has reached back our to you with a set of troubleshooting steps & they’re awaiting your next message. Have you seen their last reply by any chance? If so, please include all relevant details on that correspondence as…

Hey @"Ash123", kindly note that this discussion here has been inactive for a while. While it would be worth trying to re-download once through an incognito window/in private browsing window to see if you're getting the same results regardless, I’m wondering if the content is either more than 20 GB in total size or it…

Hey @"Azim88", kindly note that this isn’t currently an available feature. While I’ve already made sure to note down your request in my report internally, I’m interested in how you wish to utilize this in your workflow. Please do let me know whenever you have some spare time. Thanks!

I appreciate your speedy reply @"altofocus"! So, from what I gather from your description, you’re already using FileZilla (or a similar service), which automatically updates the photos it captures to your folder structure locally & you’d like to reflect this content within Dropbox. Now, if you haven’t done so already, it…

Hey @"altofocus", if it’s not too much trouble for you, can you elaborate a bit on your current configuration? Have you now set up the transfer via an FTP by any chance & you may also want to sync this content to Dropbox (or use Dropbox, in order to mirror the footage across devices)? To my mind, the best course of action…

Hey @"niksarov", if it’s not too much trouble for you, can you elaborate a bit on this inquiry? Have you accidentally joined a Dropbox Business team by any chance (i.e. as the title of this thread pertains to joining a Dropbox Business account in error) or are you referring to the Dropbox desktop application? Any detail…

Hey @"Luke5869", if your inquiry pertains to the sorting options you’re seeing in the Files page, kindly note that you should be able to change your sorting method by clicking on the headers of the columns. If you’d like the folders to show first, then please click on Name and then (from the drop-down menu) click on…

Hey @"dmudd91", thanks for taking the time to detail us how you'd like to group starred items in your account! Your honest feedback is indeed appreciated; positive or negative, everything you're sending us over helps us better understand your needs. As our team is always looking for ways to improve, I’ll make sure your…

Hey @"Kourt", while all similar reports are currently being reviewed by our team specialists, I understand your need & I’ll make sure to update the thread once I have more info to share on this matter. Following your post here, I ran a search on my end & I could see that you’re now discussing that with our team expert &…

Thanks for looping back to me here @"Kombi", I’ve submitted your inquiry for review internally & I’ll circle back to you once I have a bit more info to share!

Hey @"daweielufa", sorry to hear about any frustration caused & thanks for taking the time to poke me here- rest assured that I'm here to help you as much as I can on my end! For starters, I’m wondering if you’ve had a chance to try any of the steps we’ve suggested with Jay on the previous page. Would you mind giving our…

Thanks for getting back in touch with me here @"Etienne2"; I hope you’ve had a great day so far! @"Etienne2" wrote:But I think that it would be perfect if we could download all our Dropbox files in one time. Following what we've been discussing, I’ve already made a note of your interest on my internal report for future…

Hey @"Kombi" & @"Wumbowarrior", thanks for the nudge; I’m afraid I don’t have any news to share, however I’ll do my best to follow-up on your concern. * If it’s not too much trouble for you, could you also please send a screenshot of any diagnostic messages you received (including any error messages in case you're getting…

Hey @"Etienne2", while you should be able to download a folder (or more) using our website as long as the content is less than 20 GB in total size & it contains less than 10,000 total files, I’m wondering if you’ve enabled Smart Sync for some files or you’ve already synced your content to your device; please let me know in…

🙌 Fantastic, pleased to hear you managed to find what you were looking for @"liamcaff"; happy Dropboxing ahead! 🤓

Thanks for checking back with me @"liamcaff" & please accept my apologies for the non-working link; this one should do the trick this time. Now, as you’re interested in preserving the creation/ modification dates, kindly note that these photos should be hashed by the device in the background Liam. My suggestion would…

Hey @"Fixxxer", thanks for poking me here! Kindly note that if you have a Dropbox Basic or Plus account, you will not need a Microsoft account or Office license to edit your files. However, if you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office…