Jane Dropbox Community Moderator

Thanks for pinging me back here @"michaelytt"! It looks like you’re referring to the admin privileges required to run Dropbox with full functionality on your computer, which is different than the role assigned if you’re working on a team account. While I’ve already sent you a brief message back regarding your initial…

Hey @"liamcaff", by the looks of it, I’d say that your inquiry is similar to what the OP has been describing, so I’m wondering whether you’ve had a look at our Camera Uploads feature by any chance; please let me know in your next message if possible. From there, can you clarify for me if you’re not using our desktop…

Hey @"michaelytt", sorry to hear that my recommendation hasn’t fixed the issue you’re facing & I appreciate the time you devoted to try my suggestions. As it seems that you’ve already tried working on that on your end (& just so as to expedite resolution), let me have a closer look to your account specifics on my tools. To…

Hey @"lod_ashtaroth", thanks for pinging me back here! Kindly note that this is a rather outdated discussion; just so as to focus on the issue at hand a bit closer, can you elaborate a bit on what you’ve already tried on your end to remedy this discrepancy? Have you by any chance un-installed & re-installed our desktop…

Name: Jane About Me: Hola amigos/amigas! I’m Jane and I’ve been with the Dropbox team since September 2016; working on the Community from December 2016 onwards - with Dropbox it was 😍 at first sight some six years ago. Following from our previous introduction I have to admit that I still love collages 🦄, going on long…

Fantastic @"MFNL"; happy to hear this has been sorted for you now! Happy Dropboxing ahead Maria & don't hesitate to ping us back here if you need further assistance in any way; we're just a post away. Take care until we talk again & have a relaxed Friday ahead! 🤓

Hey @"MFNL", kindly note that I moved your inquiry under this discussion, as I had previously posted some steps that could be helpful regarding the task at hand. Please have a look my suggestions at your earliest convenience & let me know how you get on with these steps or if you have further questions in your next reply…

Hey @"Mercury415", let me forward your inquiry to a team specialist in form of a question. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile. Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up…

Hey @"Amishi", please accept my apologies for the tardy reply on my end. Have you by any chance had a chance to work on that since you wrote us here? Please do let me know & I’ll do my best to follow-up with you asap!

Hey @"AngelinaD", the filepath should count from your C:\ drive onwards. As you mentioned that you’ve been able to open these files normally at a certain point, it makes me wonder if you’ve moved these files across directories. From what I gather from your description, I’d suspect an underlying syncing issue Lina; if it’s…

Hey @"ElsayedGamal", while the link is temporarily copied in your clipboard & you could paste it across platforms (though your IDE might be an exception), I’m interested in what you have in mind as an ideal end-result. Would you like to incorporate that within your code somehow? If you could elaborate a bit on what you’d…

Hey @"CerebralKnievel", thank you for the detailed explanation! I believe that the installation hasn’t been carried as expected, so I’d suggest re-installing our desktop app once using our Offline installer as a quick fix & see if it does the trick for you: Spoiler * Stop Dropbox (If needed) by clicking the Dropbox icon in…

Hey @"oraco", as this pertains to your setup & settings, it would be best handled through our Official Support channel so as to check back on your account specifics on our tools. I can see that your request has currently reached our higher-level technicians, so I’ve made sure to include a copy of your comments on your…

Ah, pleased to hear @"tmurth"; feel free to 👉 poke us here again should you have more questions or thoughts & take care in the meantime! 😊

Hey @"techperson", it looks like the file upload has been stuck on your end, please correct me if I’m wrong in my assumption. If it’s not too much trouble for you, could you elaborate a bit on the steps you’ve already tried on your end to amend this behavior, so as to make sure I’m following-up with you correctly? Are you…

Hey @"wpachol", if you’re working on your desktop, then you should be able to copy & paste/ cut & paste/ drag & drop your content in the same manner as you’d do with any other file you’ve stored locally!

I understand @"videophage", your honest feedback is mostly appreciated; positive or negative, your thoughts help us understand your needs better. As our team is always looking for ways to improve, I’ve made sure your feedback is passed along to our developers for further evaluation. Thanks for choosing Dropbox & please…

Hey @"lbarry", I appreciate your prompt message detailing us what this looks like on your end. Kindly note that I’ve moved your thread under this discussion here, as other users have posted some workarounds that have proved helpful in resolving this discrepancy. To recap, here’s a few helpful tips to get you going: Spoiler…

Hey @"jpitts1519", if this detail is important to you, you could use our website as an alternative where you should be able to see the remaining time on the bottom of the browsing window :arrows_counterclockwise:. Nevertheless, I’ve moved your post under the relevant discussion, in order to add your voice to the feedback…

Hey @"EP2", thanks for the nudge! While I can’t be entirely certain that this was the Solution for the OP since our email correspondence closed without their confirmation, it seems that the content was shared as a link, which would merely grant recipients View-Only access. If it’s not too much trouble for you, can…

Hey @"Karla3", that’s a great question! Kindly note that I moved your inquiry under this discussion, as it looks like what you’re experiencing is similar discrepancy to what has been described on this conversation. Please have a look at the info relayed above at your earliest convenience & let me know how if you have any…

Hey @"trishhansn", thanks for checking in with us on the Community! Now, your best course of action to resolve your concern would be reaching out to apple directly for guidance regarding this matter Trish, as they should be able to advise you accordingly. Hopefully this points you towards the right direction & please do…

Thanks for circling back to us @"TS L."! If it’s not too much trouble for you, can you clarify how you’d wish to utilize this info, so as to further advise on how you could about on this matter? 

Hey @"thompja1", the issue described here was specific to iOS 11.4.1, however I’m wondering whether you’ve had a chance to install 12.2 on your iPad that’s the most Up-to-Date version. From there, we usually advise running our mobile version 140.2 as well. If it’s not too much trouble for you, I’d appreciate a screenshot…

Thanks for circling back to me @"omrani"! While I wouldn’t rule out the OS permissions being the culprit either, I understand that you’re probably interested in a pro-active message detailing whether everything is still correctly configured & I’d happily pass this feedback on to our team specialists for future iterations.…

Hey @"fazridz1", while this is an outdated discussion, I’m wondering what this looks like on your end. Are you facing an issue with Conflicted copies as the OP has described or is has the issue you’re currently seeing manifested differently on your end? Any detail you could include on this discussion would be very helpful…

Hey @"Dolphinwth", we aim to make the updating process as seamless as possible however from what I gather from your description, it seems that you’re facing a syncing issue at the moment, is that right? If so, I’m wondering what this looks like on your end. Just as a quick check, could you have a look on your menu bar at…

Hey @"omrani", thanks for taking the time to post us the troubleshooting steps that did the trick for you! While @"Jay" has included some great troubleshooting tips & tricks on his comment above, it would be worth noting that the Dropbox desktop app requires admin privileges to run with full functionality on your computer.…

Kindly note that the Dropbox syncing icons are specific to your Dropbox folder @"alansidman", while the blue icons you’re seeing reside on your desktop & they seem to be slightly different. Since this pertains to a different application on your pc Alan, I’ll leave this question open to our Community of users; maybe someone…

Hey @"yelgarhy", thanks for checking in with us! As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve already sent you a brief message back. Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get…