Jane Dropbox Community Moderator

Hey @"AndresMkesGames", thanks for the nudge & taking the time to compile this detailed description for me! If it’s not too much trouble, I’d like to have a closer look on what you’re describing us through our Official Support channel, so I’ve now made sure to create a ticket on our system on your behalf. Whenever you have…

Hey @"Davisdropper", would you mind cross-checking whether the folder in question has synced properly on your account online? Please let me know how you get on with this whenever you get a chance & we’ll take it from there! 

Hey again @"kurosa", apologies for the tardy reply on my end. In continuation to our ongoing discussion via email (i.e. that has now been closed on our system due to inactivity), it would be worth noting that Selective Sync should help you reduce the overall load of the client, as it seems that you’ve stored a lot of files…

Hey @"Tamie", sorry to hear you’re feeling this way. Kindly note that after a crash or unexpected shutdown, the “Document Recovery Pane” should appear on the left when you start up Word, showing you work that might not have been saved; I’m wondering whether you got that once you relaunched Microsoft Word. From there, I ran…

Hey @"Kris89", while we’re gathering all the relevant feedback internally, kindly note that it’s possible to be removed from a shared Paper doc by contacting the Owner. Have you asked them to remove your access by any chance? Please let me know & I’ll do my best to further advise. Thanks!

Hey @"CEHTeam", thanks for the nudge & detailing us how you’d wish to utilize this functionality; that’s some great feedback for our team devs & I’ve made sure to include your thoughts in my internal reports for future iterations of the Dropbox website. Thanks again for taking the time to drop us a line here & please feel…

Thanks for sharing your enthusiasm @"anvdasa"! Stay tuned- while I have no other info to share on how this will surface when we open up the testing, rest assured that we’ll notify you of the availability (i.e. it’s usually via email or Notification). Cheers! 

Amazing news @"Jason22"; pleased to see we got back on track 🚋 so quickly & I appreciate it that you pinged me back with the outcome. We’re always just a post away in case you have further Dropbox Paper-related questions or observations in the future, so don't hesitate to reach back out on the Community at any time.…

Hey @"anvdasa", kindly note that Daphne has now left the office for the day, however I moved your post under this thread, as it’s my understanding that you were pinging her back regarding this discussion; please correct me if I’m wrong. We're glad to hear you are interested in our new project! Our team is currently in the…

Great, it seems like we’re on the right path @"Jason22"! Now, from what I gather from your description, it looks like you can access these comments & that’s merely a browser hiccup. For that reason it would be worth trying to access the restored Paper doc once through an incognito window/in private browsing window to see…

Hey @"Jason22", while you could consult this resource on the relevant steps, I’ve also moved your post under this discussion here, just in order to ping you to my message to the OP above, since this info could be helpful while navigating on your Paper doc's version history. Please let me know how you get on with this…

Hey @"Paultimate", thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks…

Hey @"Oliver M.11", sure thing; thanks for checking in with us on this inquiry! If you are an editor or the creator of a doc, you should have the ability to remove users. Keep in mind that if link access is enabled, a user with the link can still access the doc even after being removed. However, if a doc's permissions are…

🙌🏼 Glad to hear that you’ve managed to get going on this matter with the workaround you posted us above @"beandolph6" @"beandolp6" & I appreciate it that you circled back to keep the thread updated on your decision! For that reason, I've now accepted your last post as the Best Answer, since it may useful to anyone else…

Thanks for circling back to me on this matter @"sam011989" as I can see that your open ticket has now reached our specialized colleague’s inbox & you’re discussing your options there, then it would be best to further enquire on that correspondence on any progress. Thanks again for taking the time to work on that with our…

I understand @"sam011989" & for that reason I’ve made sure to touch-base with you on your existing ticket & I’ve now submitted that for review to a higher-level technician in form of a question, so that you further discuss the issue at hand with them. I hope that this helps! 

Thanks for including a bit more detail on what seems to be bothering you; now I understand your inquiry better & I’ve made sure to add your voice to the feedback we’re gathering through the Community @"Michael A.6"! As you’ve mentioned that you got this sorted referencing the steps outlined in the resource you linked…

Hey @"sam011989", sorry to hear that you’re feeling this way; let me follow-up on that a bit closer! Kindly note that I recently discussed that with a team specialist & they had mentioned that they were working to improve the behavior mentioned on this thread, however it’s my understanding that you’ve now disabled Smart…

Hey @"ScreenMachine", if I may chime in on your discussion with Rich, let me quickly suggest checking out this resource that should further address your follow-up inquiry! 

Thanks for clarifying matters for me @"beandolph6" (is it the same as @"beandolp6"?); this has been very helpful, as can now take it exactly from where you’ve left off on your end! Now, what you’re seeing is expected, as you’ve linked your Dropbox accounts (i.e. the Business & the personal one) & that’s why you’re only…

Hey @"Michael A.6", sorry to hear you’re feeling this way; I’m wondering if you’ve set your Autoplay Settings to “Take No Action”, or you’ve chosen a different setting there. Could you clarify this detail for me please? From there Michael, kindly note that I slightly modified your post according to our Community Guidelines…

Hey @"beandolph6", I have to admit I’m not sure if you have two or three accounts at the moment, so if you could clarify this detail for me, that would be very helpful. If I follow-up on your description correctly, it seems that you’re currently working on three accounts & you’d like to switch to two, meaning that you &…

Thanks for pinging me back here @"spike1968"; I’d happily clarify matters in a bit more detail below! Generally speaking, Walter & Jay have posted some great tips on this very thread on how you’d best go about on this matter & at this point I can merely rephrase that this isn’t attributed to a single factor. That said, I…

Hey @"domp825", if your inquiry pertains to updating files across accounts online that will not sync across users’ devices, then you may be able to achieve that if you’re working on a Dropbox Business account, where you should be able to utilize the Team Selective Sync functionality. On the other hand, if you’re working on…

Hey @"kurosa", I’ve just left this discussion open as a direct point of contact. Have you managed to resolve your concern by any chance? Should you need any additional assistance, please feel free to get back in touch with me on our ongoing email discussion. Thanks again!

Hey @"fcupellini", kindly note that I moved your post under this thread, just so as to gather all the relevant feedback under a single conversation if that’s okay with you. Please note that this isn’t an available functionality at the moment, however I appreciate the time you took to detail us your interest & I’ve already…

Excellent troubleshooting skills @"FadedPoppy"; I have to admit I’m genuinely impressed! 🤓 @"FadedPoppy" wrote:Yesterday evening it occurred shortly after launching Outlook & Excel after Dropbox had already been happily running for a couple of minutes. I still have the issue that Dropbox won't auto launch when the PC is…

Hmmm… 🤔 Interesting outcome @"gwrevare" (& thanks for sharing); at this point I’d recommend re-installing our app using the Offline installer which should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that): Spoiler * Stop Dropbox (If needed) by clicking the Dropbox icon in…

Hey @"FTp-india I.", I checked back on your open Support request & I could see that it's already reached our specialists’ inbox. So as to have all relevant details on the same email chain, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally. Since our specialized…

Hey @"nguenthanh", have you by any chance had a chance to review the resource @"karnerkreativ" had posted us in the previous page here that did the trick for him? If you haven’t been able to resolve the issue at hand after following this set of steps, would you mind pinging me back here? Kindly note that it would be best…