Jane Dropbox Community Moderator

Hey @"csharon", Welcome to the Dropbox Community, thanks for reaching out here about this issue. I can see that you have already submitted a ticket on this issue and my colleague has reached back out to you requesting more information. At your convenience, could you please check your email inbox for their reply and let me…

 Hey @"krisgent", Thanks for the follow-up and screenshots, I appreciate that a lot! Seems that your screenshots were caught on a filter here and you've also performed some troubleshooting on your own, so I'd like to ask you to raise a ticket with us, in order to be able to send them over. Please let me know here once you…

Hey @"Bruno B.16", Thanks for reaching out on the Community! Please keep in mind that saving offline folders saving for viewing on a mobile device is an available feature to Dropbox Plus, Dropbox Business, and Dropbox Enterprise customers currently and have the following limitations: * The folder can't be saved for offline…

Hey @"greenbergman", Could you please clarify how you are trying to open the file in question? Online or on your desktop? Also, what is the file extension? Thanks, JaneA

Hey @"WonderWoman", I'm here to help you out install Dropbox across your devices. Please keep in mind that, when it comes to the Dropbox mobile application, it functions differently than the desktop one, hence the files are previews and they do not take up any space on your phone's memory, except from the ones that you…

Hey @"greenbergman", Welcome aboard! Hmmm... That shouldn't be happening, though I'm here to help you out. What kind of file is it? Could try loading your file in incognito mode on either browser and see if this helps? This article provides some viuals on what the button looks like and where to locate it. Can you see it…

Hey @"krisgent", I'd be glad to follow-up on that! Just to clarify, so that I reproduce and troubleshoot with you, are you trying to export multiple images to your gallery manually and you're unable to get this with the new configuration? Please let me know the steps you're following in you reply here. Thanks in advance!…

Hey @"mrJJ", Hmmm... That's not right, let me send over some steps to remedy that. #1. Quit Dropbox by clicking the Dropbox icon in the system tray, clicking the gear icon in the notifications panel, and selecting Exit Dropbox from the menu. #2. Press the Windows + R keys (at the same time) on your keyboard. #3.…

Hey @"ferpal1", if you go per @"Rich" 's advice, please let me know here, so that I check it on my end! Looking forward to hearing back from you. Thanks!

Hey @"David C.118", I'd be glad to send over some relevant information. Please be aware that in order for for Dropbox to work seamlessly, we recommend that only one user account accesses a given Dropbox folder, and that this folder is located on the main drive of your computer or on a drive that is physically connected to…

Hey @brianwinston416, Because this is a billing-specific issue, our team could only troubleshoot via a support ticket. I've located your request and I've made sure that your inquiry has received a reply there. At your convenience, could you check your inbox for our message and let me know if you have any issues locating…

Hey @"jeanzbeanz", Thanks for the follow-up, I'm on it and I've made sure it'll be looked into by a specialist! Please have a look at your inbox and let me know if you haven't received our latest reply. Warm regards, JaneA

Hey @"jeanzbeanz", Sorry to hear that... I'm here for you and I'd be more than glad to help you, though. Because I understand that you'd like some personalised troubleshooting, I have made sure to get back in touch on your open ticket. Have you been able to receive my latest reply there? If you haven't located the reply,…

Hey @"laiskudeze", I'd be glad to follow-up, welcome to the Dropbox Community! Would you mind sharing some details regarding the case? Any screenshots of battery usage on specific dates would be greatly appreciated! @"megawhite" I can see that your open support request have been sent for review to our team specialists. Res…

Hey @"Moopel", Sorry to hear about your slow uploads, let me send over some steps for you. If the issue is not located on your network or connection and this persists on various networks, could you please make sure that you are running the latest version of your mobile OS, as well as the Dropbox mobile application? Please…

Hey @"mary99", Glad to hear that offlining works fine for you! :white_check_mark: :iphone: If you have more Dropbox questions, please give me a nudge here, I'd be happy to follow-up. Hope you have a relaxed weekend ahead! Warm regards, JaneA

Hey @saurabh6790, Welcome to the Dropbox Community! Would you mind sending in more details about the issue you're experiencing? Are you unable to login? Have you enabled the two-step verification feature? If any of the above is the case, do you remember your password? Once I have the requested information, I’d be glad to…

:slight_smile: :upside_down: Hope this is resolved soon! Cheers, JaneA

Hey @"BenJohnston", I appreciate your frustration, though I'm here to expedite resolution, as much as I can. I’ve located your open support ticket and made sure you have received a reply there. Could you please check your email inbox for their reply and let me know here if you're unable to locate it? Hope this gets…

Hey @"Windspeed", Thanks for letting me know! I'll just leave this here in case someone has the same question, so that they reference this thread. Should you need further help, please contact us at any time! Warm regards, JaneA

Hey @"Windspeed", Sorry to get back to you in delay. Have you been able to move your Dropbox folder to your E:\ drive? If you need further help, please let me know, I'll be following this thread from this point onwards. Thanks, JaneA

Hey @"JGRESTO", Apologies for getting back to you in delay. Are you still experiencing this issue? Have you tried downloading the file in an incognito browsing window, so as to see whether this helps you resolve this issue? Please let me know here, I'd be glad to follow-up. Warm regards, JaneA

Hey @dboul01, So glad to hear! Happy Dropboxing ahead, please keep us updated here if you need help in the future. Cheers, JaneA

Hey @fishsword404, Sorry about the edit, though for security reasons I'm unable to allow personal information to be displayed. Would you mind re-uploading the screenshot, without any personal info on file? If you experience any difficulties, please let me know! Warm regards, JaneA

Hey @jeanzbeanz, Thanks for the update! Please keep in mind that, for security reasons, I had to remove your personal information from the thread. Please avoid sharing any identifiable information here in the future, since this is a public Forum. Other than that, we've made sure to reply to your open ticket. Have you been…

Hey @"Rainbear", Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. Warm regards, JaneA [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start…

Hey @"mary99", Sorry to hear that, let's see what we can do about it! To troubleshoot with you, let me ask you some questions below: - Are you having an issue marking all your folders to be available offline, or is this issue only occurring for specific files? - What is the size of the folder that you are trying to make…

Hey @"jeanzbeanz", Thanks for the follow-up! I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?…

Hey @"Wilfried K.", Thanks for posting your comments on the Dropbox Community! Based on the screenshot, I can see that Dropbox has consumed 14% of your battery. Was that before or after you disabled the Camera Upload feature? Had you uploaded media before disabling Camera Uploads? Does the issue with battery usage persist…

Hey @"megawhite", Thanks for following-up, much appreciated! I have located your open ticket and have notified my colleague on your comments, they’ll getting back in touch with more details on the case soon! Hope this gets resolved soon. Wishing you a great week ahead! Warm regards, JaneA