Jane Dropbox Community Moderator

Hey @"wofa", Sorry to hear about the frustration caused. Is there a ticket ID I could reference, so that I look it up on our system? Thanks in advance!

Hey @"gmiller99" and @"camerb", - @"gmiller99": Thanks for the follow-up and ticket ID, I’ve made sure that a colleague has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it…

Hey @"Unic0", Thanks for the follow-up and the ticket ID, much appreciated! I’ve located your open support ticket and I’ve made sure that this has been sent over to our specialized team for review. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the…

Hey @"mrchuckles" and @"gmiller99", Sorry to hear that this workaround with the re-installation didn’t work, I’ll do my best to help you out. If it’s not too much trouble for you, please raise a ticket with our team sending us in any screenshots exhibiting the behavior you're receiving. I'd be glad to follow-up on your…

Hey @"apraetor", I understand your concern, we're here to help you with that. To further assist with this account-specific issue, I'd have to ask you to raise a ticket with our team, since we'll require sensitive information that can't be discussed in a public Forum. I'd be glad to follow-up on your request. Please let me…

Hey @koltipelto, Welcome to the Dropbox Community, I'd be glad to look into that with you! Just to make sure that I have understood correctly, is Dropbox causing your devices to crash or is the Dropbox desktop application silently crashing on your computers? You mention that this is a team-wide behavior. Are you…

Hey all, I 'm just stepping in here to follow-up on any open tickets you may have with our team and see if I could expedite resolution. Please include them in your replies, so that I look them up internally. Thanks in advance, JaneA

Hey @"Unic0", Thanks for your cooperation! Sorry to hear that you the re-installation didn't fix this issue. Let's not lose heart just yet. If it's not too much trouble for you, please raise a ticket with our team and I'll be more than glad to follow-up and include the troubleshooting we've done together there, so that a…

Hey @"mcv", Thanks for your cooperation, much appreciated! I’ve located the support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you…

Hey @Unic0, Hmmmm... :thinking: Because the menu on the client is not loading at all, I'd recommend a fresh re-installation, since the issue seems related to an incomplete installation, hence visual elements appearing incorrectly. Depending on your OS and the package you used to perform the installation, you could have…

Hey @"mcv", Thanks for getting back in touch with this additional information, much appreciated! Hmmm… This seems rather strange… Because this is an account-specific issue, it seems like the matter should be investigated by a specialized team member, who’d be able to access your account details. So that we have a look and…

Hey @"dari_zava", Welcome to the Dropbox Community! Because we'll need account-specific information in order to further troubleshoot this with you, I'd advise you to log a ticket with our support team, so that we access your account's details and focus on that specific cases. Once you write in to us, please let me know in…

Hey @"kevinfromdavis", Hope you have a great week ahead, please let me further clarify! As I had mentioned above, this workaround may help users prevent this notification from popping up in some cases, though if this doesn't apply in your device and your account is well under quota, to further assist please log a ticket…

Hey @"mcv", Welcome to the Dropbox Commnity, let's go through some troubleshooting steps together! Sorry to hear about the issue you've experieced logging in to your account using two-step verification. Just to make sure I'm sending over the right steps, let me ask you whether codes arrive delayed or expired on your phone…

Hey @"MDawes", Thanks for getting in touch on the Dropbox Community with this detailed description of the issue! Seems that something is blocking the installation. Just as a first troubleshooting step, could you temporarily disable your antivirus and re-download the latest stable version of the application from the…

Hey all, Thanks for following-up, we've made sure to accept your answer as solutions, so that these are stored internally for future reference. I sincerelly appreciate your cooperation! If you need further assistance in the future, please let us know! Warm regards, JaneA

Hey @"mike _.", Thanks for your cooperation, much appreciated! As per your query: <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">Why are you, someone who (I assume because "Dropboxer") works for Dropbox, using…

Hey @"OliverHill", Thanks for the follow-up, much appreciated! I’ve located your open support ticket and I’ve made sure that you have received a reply on your open support request. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating our latest message so…

Hey @"mike _.", I appreciate your swift and timely reply! Seems that it would be better for you to troubleshoot this specific case via our official support channel, so that a specialised member of our team troubleshoots and advises on how to have this issue resolved. If it's not too much trouble for you, please raise a…

Hey @"andrew_s", Thanks for keeping me updated! Got you on that, I 've made sure to prioritize your request, since we've been troubleshooting together for some time. I can see this has been sent over to our team specialists for further review and you will hear back from them on your open support request soon. Hope this is…

Hey @"PistolSlap", Thanks for the detailed message, let’s look into that together! To my mind, it appears that it ‘d be better for you to go ahead with a fresh re-installation, that would reload all visual elements once again. Please follow the steps below: #1. Stop Dropbox (If needed): - Click the Dropbox icon in the…

Hey @"rc2", Thanks for getting in touch on the Dropbox Community! Hmmm....:mouse_three_button: You could copy-paste the table to the new location and then delete it from where you had created it initially. When it comes to: I tried to add a new Table between existing images, but I could not do that either. I 'd like to…

Hey @"mike _.", Thanks for reaching out on the Dropbox Community! Let's follow some steps together to work on that. As a first step, please make sure that you don't have any locations Symlinked to the Dropbox folder. If you aren't sure about whether you have used Symlinks, please have a look at the steps here: #1. Open…

Hey @"krisgent" and @"Colw", Thanks for your cooperation, I appreciate that a lot! I was able to locate your support tickets and I've made sure that these have received a reply on our official support channel, so please feel free to include any additional information on your open request there, in order to have this…

Hey @"camerb", Thanks for getting in touch on the Dropbox Community! To my understanding, the notification may be trigerred because your account used to be close to going above your storage quota previously. If you have enough available space, as per your Account tab online, maybe you could try a fresh reinstallation of…

Hey @"physicsdoc54", Thanks for the follow-up and the ticket ID! I’ve located your open support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure…

Hey @"jpeterson6426", Thanks for getting in touch on the Dropbox Community about this query! Please keep in mind that the option to get more space by connecting to Facebook is no longer available, though I've moved your thread here, since on the first page of this thread there are all available options to get some more…

Hey @"Vox", Welcome aboard, I have moved your post here I'm afraid that if your account is above your storage limitations, you can't dismiss this notification. On the other hand, if your account is well below your quota, then reinstalling the latest stable version of the Dropbox application will probably help you resolve…

Hey @"AEB", Thanks for getting in touch on the Dropbox Community! Please keep in mind that, because of the offline folder limitations listed here, a folder can't be saved for offline use it contains more than 10,000 files. The best way to keep your folders available offline would be to break them into smaller chunks and…

Hey @"AEB", Thanks for getting in touch on the Dropbox Community! Please keep in mind that, because of the offline folder limitations listed here, a folder can't be saved for offline use it contains more than 10,000 files. The best way to keep your folders available offline would be to break them into smaller chunks and…