Jane Dropbox Community Moderator

Hey @"Lukaskotas", Welcome to our Forum & thanks for checking in with us here on this inquiry, I'm just checking back with you on the prgress of your inquiry, have you been able to resolve that? -Firstly, let’s locate the source of the discrepancy. Can you make sure that you’re running the latest Dropbox version (48.4.58)…

Hey @"GuyM1", welcome to the Dropbox Forum & thanks for posting us in regards to the issue you’ve experienced with your deleted folders re-appearing. You may keep in mind that I’ve moved your comments from the previous discussion, as this started back to 2015 & we like to keep up with the most recent interactions. In case…

Hey @"PhilipvS", I’ve made sure to “Accept your reply as a Solution”, since this may be a good workaround for other users in the future & thanks for taking the time to post us here on your findings. :slight_smile: I’m wishing you a wonderful weekend ahead & we’re always here in case you’d like to share your thoughts or you…

Hey all, apologies for any frustration my latest post my have caused you, I’m on the same page with you right now & I’ll try to take it from where we’ve left off since last week. I was able to re-read all your posts anew, therefore let me gather the specifics in regards to the issue you’ve experienced. You may keep in mind…

Thanks for looping back here @"Paulgi", glad to hear that this has now been resolved for you & for that reason, I’ve made sure to accept your last reply as a Solution. Just in case you experience that again or you need further assistance, please feel free to let us know here & we’ll make sure to check back with you on the…

Hey @"crompsy", thanks for posting on the Dropbox Community on this matter! As I prefer to treat each Smart Sync-related case individually (eg. there may be a different setup/ settings/ permissions &c., therefore the troubleshooting steps may vary), I’d like to ask you to describe what you’re experiencing in more detail.…

Hey @"Ozone", I’d happily further investigate more closely & help you work towards a solution on this matter, thanks for posting us on the Dropbox Forum! As it's my understanding that this issue pertains to your current setup, I’ve made sure to create a ticket on your behalf on our system, so as to check your account…

I agree with the tips relayed above by @"Sanchez" & @"The4anoni", though I’d also like to point you towards a slightly different direction, since you’ve mentioned that: <SPAN class="…

Thanks for sharing your thoughts on how this functionality change has impacted your workflow @"MRMJP", I’d happily follow-up with you on this discussion & I hope my post finds you well! You’re absolutely right when it comes to this recent feature implementation, therefore at the moment when previewing an archive file, you…

Thanks for sharing what you’re experiencing @"frustrateduser0", @"TheAtanaGroup" & @"Roryb", Let me briefly summarize what I gather from your descriptions & @"frustrateduser0"’s screenshot, as I’m under the impression that you’re all experiencing the same behavior: To my understanding, in the Dropbox notifications panel on…

Hey @"jwadley", Thanks for checking in with us on the Dropbox Forum on this connection message, I hope you’re doing well today & I’d like to wish you a wonderful May ahead! If I were in your shoes, I’d first check if this is just a network issue, so I’d try to load the Dropbox website & reset my router if I was unable to…

Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here @"pedro_schuller", I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on…

I appreciate your speedy reply with the screengrabs here @"pedro_schuller", they were very useful indeed, let me just follow-up a bit more closely below! If it’s not too much trouble for you, could you include a (slightly) expanded screenshot? Specifically, I’m interested in seeing the full path in your File Explorer (eg.…

Hey @"pedro_schuller", thanks for posting on the Dropbox Community on this issue & welcome aboard! Let me ask you some questions to get a better insight into what’s happening & we’ll take it from there. As a first step (& because it’s my understanding that you’re experiencing a syncing issue), could you make sure that…

Hey @"akaraetteh", thanks for getting back in touch, let me clarify in a bit more detail for you & we’ll take it from there! As it’s my understanding that you’re referring to my last reply here, where I’ve explained the thread separation, I’d happily elaborate more on my fourth comment: <SPAN class="…

- Hey @"PhilipvS", thanks for sharing your positive thoughts with us here on the Forum & expressing your interest on this Smart sync functionality. I’ve made sure to add your voice to the feedback gathered internally :pushpin: & I’ve made a note of your comments to our team specialists. Feel free to write us again at any…

Hey @"jquintanilla4", thanks for your very detailed reply here with the screenshots of the behavior you’re getting; I hope you’re doing well today! I was able to run a search on my end & I’ve made sure to release your post from our Spam filter, hence we now have both comments here. I’d also like to follow-up on any open…

Sure @"touchepas", I’ve already made sure to pass your interest on to a higher level of support, though you may also keep in mind that these suggestions are actively monitored through various channels by our team specialists. That said, you can rest assured that your voice is heard via the Community, as transparency is key…

Issue 4: I followed the instructions on your resources & set up my files as online-only, though I can see that they’re still taking up space on my pc/ Mac.* The Properties (Win) and Get Info (Mac OS) panel will indicate the actual file size instead of the size on disk, as you may expect. “Size on disk” is the space being…

For note, issues caught up in this thread, that should have had their own threads included: Issue 1: I can’t enable Smart Sync at all: * Usually this was the result of an incorrect installation & in such cases, re-installing anew helped fix the issue. Alternatively, if you were running a Beta version of the Dropbox app on…

Howdy folks, I’m @"Jane", I’m working on the Community team at Dropbox & I’m posting here so as to stir this discussion towards a different route. Without further ado, I’m going to split this thread off into a number of different ones, as I’d like to avoid any confusion in regards to the topic or the status of this…

Hey all, That’s some wonderful news & I was so glad to hear that Lisa’s tip did the trick for you. I’ve made sure to Accept her reply as a Solution :white_check_mark:, so that others may reference it in the future. Once again, thanks to all for your contribution on the thread & keep on posting :pushpin:! 

Hey @"mrboss", thanks for posting these photos indicating the behavior you’re getting on your end! If I were in your shoes (assuming that you’ve checked the tips @"Norah" posted in the previous page: i.e. ensuring that you’re running the latest Stable Dropbox version on your Mac & you’ve made all OS updates…

Hey @"Jason9", I’ll make sure to update the thread here once I have news on the progress of the matter internally, thanks for checking in with us on the Dropbox Forum on the progress of the investigation! In any event, I’ve made sure to transfer your comments on to our team experts, though please don’t hesitate to get back…

Hey again @"Bunny1234", it’s my understanding that you’re probably inquiring about these steps, hence, if you haven’t seen the relevant instructions in the help center, you may have a look below: #If you're on an Android mobile: - find the photo (or photos) you’d like to save locally in our app - tap the down-arrow on the…

Hey @"Highdiver", if you may allow me just a shot in the dark, I’d like to ask you if you had upgraded your account in the past, as your description matches the Viewer info feature for shared files, which is available for Professional & Business Advanced/ Education & Enterprise users. Please keep me updated on how this…

Hey @"MikeA01730", thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as @"Norah" mentioned…

Hey @"Bunny1234", thanks for posting on the Dropbox Forum! Let me follow-up on your previous comment, as you’ve mentioned that you’re experiencing an issue downloading your pictures to your phone. There are currently a couple of different ways to download your files depending on the device you’re using, hence in case you’d…

Thanks for providing the additional details here @"cmbcmbcmb", I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance from this point forward! I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as…

I understand @"akaraetteh" & thanks for clarifying the specifics of your initial inquiry for me here, now I’m right on the same page with you. I’ve made sure to gather all the info you’ve included here & I’ll send that to the relevant team in form of a question. Once I have more details on the matter, I’ll update the…