Jane Dropbox Community Moderator

Thanks for looping back with us here @"jennikeast", I hope you’ve had a great Monday so far! The arrow mentioned above is within Word, though based on a test I run on my end, it’s not necessary to tap it in order to follow the steps listed above. Since the steps I referenced are taken from Microsoft’s site, your view may…

Ah, perfect, I’m so glad to hear that your inquiry was answered @"wb7c" & thanks a lot for getting back in touch to confirm. In any case, we’re always just a message away in case you have further questions or feedback in the future, so don't hesitate to reach back out at any time. Hope you have a wonderful week ahead!…

Hey all, thanks a lot for all your cooperation, both here & on our tickets! The latest update I got from our top-level technicians is that the resolution posted above is the best workaround available, since Dropbox is based on Python and only locales supported by it would work. For that reason, I'd also encourage you to…

Great question @"jennikeast" & thanks for checking in with us on the Dropbox Community about it, welcome aboard! You may keep in mind that the “Add a place” option is within your MS Word application & you can remove it if you go to the Word settings (note: I’m just referencing an online resource to send you the steps…

Thanks for confirming @"Ozone" & @"Oliver67"! I’ve made sure to accept Ozone's reply as a Solution, as you mentioned that this has now been sorted for you. Thanks again to all for reaching out on the Forum for assistance & for your ongoing cooperation while we were working on that. Please feel free to write us again at any…

Thanks a lot for all the additional details @"mxoh", I'd happily follow-up with you on this question more closely! So as to further address your inquiries in the best possible way (& since this may need to be addressed by a specialized colleague), I’ve made sure to reach out to you directly via email (on the email address…

Great, happy to hear that the steps above have worked for you @"wb7c", let me follow-up in a bit more detail below! Following to your request, as per: <SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z">I invited one person…

Sorry to hear that the post marked as a Solution doesn’t address your inquiries @"MikeWinters" & thanks for your honest feedback here! You may keep in mind that I surely haven’t accepted my post as a Solution, as I’m of the same opinion as you that this would be misleading to other users visiting the thread with the same…

Welcome to the Dropbox Community @"wb7c" & thanks a lot for reaching out here on this inquiry! It’s my understanding that you’re asking about how could go about sharing a link from your account online, hence I’ll send you the relevant steps, as outlined here: * Go to your filestructure on your account on the web & hover…

Hey @"dannywleo", welcome aboard & thanks for getting in touch with us here, let’s have a look at the Smart Sync-related behavior you’re experiencing & we’ll take it from there! For starters, you may keep in mind that we’ve just released a new Stable Build (50.4.71), so it’s advisable to ensure that you’re running this one…

Thanks for sharing your thoughts here @"gadgetgeek76" & welcome to the Dropbox Forum! I’ve already made sure to add your voice to the feedback gathered internally, as I understand that this functionality would be useful to you. Please don’t hesitate to write us here again at any time in case you need further clarifications…

Thanks for your detailed post & the screenshot here @"Oliver67"! I’ve made sure to gather all the details you’ve sent us & get back in touch with you via email, as we’re currently investigating this issue internally. At your convenience, please check your inbox for my latest message & let me know here if you can’t find it,…

 Hey @"Clangdon", Welcome to our Forum & thanks for checking in with us here on this inquiry! * Firstly, let’s locate the source of the discrepancy. Are you having this issue only when previewing the file or locally, too? Do you all get the same error message? * Additionally, I’d appreciate it if you included a screenshot…

Hey @"x3inspire", thanks for reaching out for assistance on the Dropbox Community in regards to your uploading issue, I hope you’re doing well today! Firstly, I’d like to thank you for all your cooperation & prompt replies here, let me follow-up from where you’ve left off previously. In order to make sure I understand…

Hey @"ilgl76", thanks for getting in touch on the Dropbox Forum; I hope you’re having a great Monday so far! At the moment, our highest level technicians are investigating the possible cause of this error message. As I’d like to help you as much as possible, I’ve made sure to run a search on our system on my end & I’ve…

Hey @"Pierre P.1", thanks for checking in with us on this inquiry! You may keep in mind that this isn’t currently an available feature within Dropbox, as your Photos view (online & on your phone) is automatically updated with all the pictures stored on your account. I do appreciate your interest though & I’ve made sure to…

 I can confirm that this is merely a workaround at the moment & because I understand that this may not ideal to you, I’ve made sure to make a note of your comments & pass them to our team specialists. I’m also following-up on this thread closely & I can re-assure you that this issue is actively being tracked by our…

 Thanks to all for your prompt updates on the matter here, it was really helpful as it seems that there’s a software conflict that’s been affecting your devices’ performance. I’ve made a note of all your comments & troubleshooting steps & I’v also made sure to Accept @"binary"'s latest reply as a Solution, since he’s…

Hello again, I hope my message finds you well! Initially, it’s my understanding, that @"binary" refers to @"dflord"’s Solution in the first page @"Rob21". Can you please let me know if I'm right in my assumption @"binary"? Following, because I understand that you'd need further assistance on this issue @"binary", I’ve made…

Hey @"Rob21", thanks for posting us here regarding the issue you’ve experienced on your desktop, I’ll do my best to work with you towards a fix! Of course, applying Selective sync for the content you’d like to keep on your account online (though don’t necessarily need locally) would be a great starting point, though I’d…

Ah, thanks a lot for looping back here & updating the thread with all the troubleshooting steps you’ve followed @"benjuang", I really appreciate it. I was glad to hear that this has now been resolved for you & for that reason, I’ve made sure to Accept your last reply as a Solution. It was a pleasure working on that with…

Thanks for keeping me updated on the progress here @"CagleTech"! We’re currently looking into the behavior you’re experiencing internally & I’ll make sure to get back in touch with you here once I have more info on my end. Based on your description, the quarantined file resides in the Update folder & it should be relevant…

Hey @"UR1ofTHEM", welcome to the Dropbox Forum & thanks for checking in with us regarding this question, I hope you’re having a great week so far! Just as a point of reference, you may keep in mind that sometimes antivirus programs will pick up partial files in your ".dropbox.cache" folder as false positives and…

Hey all, happy Monday! Indeed @"Michelle A.8", thanks a lot for sharing these troubleshooting steps with us, I’ve made sure to Accept your last post as a Solution, as this workaround might fix the behavior for some users. I’m also here to follow-up on the progress of your requests & help you expedite matters as much as…

Hey @"Roryb", thanks for reaching back out to me here & I hope you’re having a great Monday so far! I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my…

I appreciate your ongoing cooperation & thanks for reaching back out to me on this discussion, I hope you’re doing well today! Initially, you may keep in mind that I’ve slightly modified your photo (& re-uploaded here), as it included some sensitive personal info. Following, because I understand your concern, I’ve made…

Hey @"niknes", welcome & thanks for posting your question on the Dropbox Community, I hope you’re doing well today! As @"Rich" mentioned above, such a functionality pertains locally to your operating system, hence you may find some alternative ways to accomplish your task if run a search on google. To re-phrase Rich’s last…

Hey @"mrboss", thanks for getting back in touch with us, I appreciate your ongoing cooperation & detailed replies! I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on…

Hey @"phoenixfury7", I was wondering if you were able to locate the source of this discrepancy with the admittedly very detailed steps @"310EI" included above. Have you been able to try if the issue you're facing is solved by re-installing Dropbox? As I’ve been unable to locate any open tickets on our System, I’ve made…

Thanks for posting us here on the matter @"heimburg", I understand that you’d like some assistance on this matter, as this has been affecting your team & you’ve already done some troubleshooting on your own. I understand your concern & for that reason I’ve made sure to reach out to you directly via email (on the email…