IIT Helpful | Level 6

Thanks for your update. Some feedback for your support (Dropbox). You never asked the question or were you (Dropbox) aware of this issue with remote access on Apple devices or you would have suggested it as a possible solution. I have found the support from Dropbox in resolving this issue very poor and whilst the community…

Thanks for the pointer on the VNC - this was the issue for us also as we were trying to enable it remotely using 3rd party RMM

For anyone experiencing this issue we have now resolved it. The issue we experienced with nothing happening when we clicked the Allow button was due to the fact we were trying this using remote control tools. OSX Sierra prevents 3rd party apps that emulate the mouse from pressing this button. As soon as we had the end user…

As per page 1 sorry

Ticket Ref: 7683435 - and to be honest I'm tired of your support team promising me they have a fix then asking for screen recording and screenshots when the issue is exactly as per screenshots showin on page two of this thread. EXACTLY THE SAME.

Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra. Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace. Terrible support thus far.