Helen DBX Dropboxer

Hello @"geoffhart1962" Helen from Dropbox here again. We’ll follow up with you by email to see how things are progressing and to provide any further help. We look forward to working with you there. (Support ticket number: 26170227) Best regards, Helen The Dropbox Team https://www.dropbox.com/help 

Hello @"jojo_59" Helen from Dropbox here. Thanks for reaching out about this. I hope you don’t mind me jumping in. It looks like “Calculate size” hasn’t been selected for that folder, so the total size won’t fully update until it’s prompted. Please try the following: Click the “…” next to the folder name. From the dropdown…

Hello @"Tage" Helen from Dropbox here. Thanks for reaching out about this. We’ve just given you an update on ticket number 25827768! If you have any further questions, please let us know. Best regards, Helen The Dropbox Team https://www.dropbox.com/help 

Hello @"Panhouba" Helen from Dropbox here. Thanks for reaching out about the link issue. I hope you don't mind me jumping in here. This issue is now fixed and should be working properly. Apologies for any inconvenience this may have caused and thanks for bringing this to our attention. Best regards, Helen The Dropbox Team…

Hello there @"Ion Cebanu" That's perfect, thank you. Casey has taken care of this for you now. Thanks again for reaching out on the Forum. Best regards, Helen The Dropbox Team https://www.dropbox.com/help 

Hello there @"Ion Cebanu" Indeed, we have resent you a new ticket 23770057. Kindly let me know of the email address by reply to that email and we'll take if from there. Best regards, Helen The Dropbox Team https://www.dropbox.com/help 

Hello @"Ion Cebanu" Thanks for reaching out. I hope you don't mind me jumping in here. I see you have created ticket number 23768717 on this issue. Kindly reply to my email questions and I will investigate it for you. Looking forward to working with you by email. Best regards, Helen The Dropbox Team…

Hello @"Gabor V." Thanks for reaching out. I hope you don't mind me jumping in here. If you are referring to the “x of y” counters we used to have at the top of the UI inside a preview of a single file, indeed that was removed. We're always looking for ways to improve Dropbox. We regularly release new versions of our…

Hello @"ahm0999" Helen from Dropbox here. Thanks for reaching out about the transaction. I’m going log a ticket for you (if you’re logged into your new Dropbox account, this is the email address). We can then check out this unrecognised payment as soon as you reply with the requested information. I appreciate your patience…

Hello @"32may" Helen from Dropbox here. Thanks for reaching out about your payment issue. I don't see a charge for your account — is it possible that you have another account under a different email address? Could you please email us with the specifics of your charge via: http://www.dropbox.com/support To explain the…

Hello @"SFickel" Thanks for reaching out. I hope you don't mind me jumping in here. Deleting the Dropbox app will not delete the actual account. Most likely, you started a trial and this converted to a paid account after the 30 days. I am going to reach out to you by email and then we can arrange a refund for you. Best…

Hello @"chartav" Thanks for your reply. I have also sent you an email with some information and advice. Kindly let me know on the email if the issue still persists. (You might edit your post to remove the screenshot please as your private file names are visible.) I hope this helps. Best regards, Helen The Dropbox Team…

Hello @"chartav" Helen from Dropbox here. Thanks for reaching out. Can you kindly confirm, when you log into your Dropbox account and click on All Files, there is no ‘Create’ button at the top as per this image? Let me know more, and we'll take it from there! Best regards, Helen The Dropbox Team…

Hello @"JTru" Helen from Dropbox here. Thanks for reaching out about your space usage. So, this has to do with shared folders. Someone shared a folder with you, you are a member of the folder and that is added to your Dropbox account. You can see your shared folders here: https://www.dropbox.com/share/folders Then, if you…

Hey there, Helen from Dropbox here. I understand your concern with the compromised account. A security specialist will investigate this for you. Please ask your employee to create a support ticket with the same email address associated with the compromised Dropbox account: http://www.dropbox.com/support We can then review…

Hey there, Helen from Dropbox here. A security specialist has just responded to your ticket. Please have a look and we will take care of that for you. Best regards, Helen The Dropbox Team https://www.dropbox.com/help

Hello there, Helen from Dropbox here. My colleague Casey, has reached out to you today with an update on your ticket no. 22946452 regarding your refund. Thank you for your patience during this process and have a lovely day. Best regards, Helen The Dropbox Team