Hannah Dropbox Community Moderator

Hey @"MaxRavenclaw", thanks for posting and happy Monday! Is the application otherwise working and syncing as normal? Do you see the syncing icons on your files or are they missing too? And have you recently upgraded your OS perhaps? Keep me posted!

Hey @"irik", welcome to the Dropbox Community! There's no policy against using Dropbox Basic for business purposes. You can use any plan you want, as long as it suits your needs. Of course our Business plans do have more features that would be useful to a business. You can see an overview of our plans and their features…

Hey @"David M.25", thanks for reaching out to our Community! Can you try uninstalling the current version of the Dropbox app from your computer and then reinstall it from this link, to see if that works? Keep me posted!

Haha, perfect, I'm really happy to hear that! If you need anything else, make sure to give us a shout! 🙂

Hey @"kino2", thanks for the nudge here. Have you tried searching for the payment through our lookup tool?

Thanks for the update here! So, what do you see when you double click on a file? Do you get any error messages? If so, can you also send me a screenshot, so I can check it out?

Hey @"Jessieclaireb", thanks for reaching out to the Dropbox Community today! Are you trying to convert these video files through our website? If so, and you're not seeing the 'save as' option, can you use a different browser or an incognito/private browsing window instead? Let me know how it goes.

Thanks for the screenshot, Katrinka! Can you change the link from =1 to =0 and open it again? What are you seeing now? Also, how large is this PDF file?

Ehi @"alegar", grazie per la spinta qui. Invece di tenere premuta la barra spaziatrice, prova a tenere premuti i tasti "alt+H" sulla tastiera. Quindi vedi l'opzione 'fix hardlinks'? ------ Hey @"alegar", thanks for the nudge here. Instead of holding the space bar, try holding down the 'alt+H' keys on your keyboard. Do you…

Hey @"Astrojon917", thanks for posting today! When you say that you paid for an upgrade, but still have no space, could you let me know which plan you paid for? Which plan do you see in your account settings and with how much space, please? I'll happily look into this for you as soon as I have this info, thanks!

Hey @"simonellery", thanks for posting and happy Monday! Sometimes, when a file is very large and your internet connection isn't that good at the moment, the file won't be instantly downloaded with a double-click. The workaround for this, is what you're already doing (right click> Smart sync> local). Can you check your…

No worries! Did you reply back to me?

That's perfect, Rejith, thanks for the update! Happy to see you're now able to use the integration as normal. If you ever need anything else, please make sure to let us know!

Hey @"Katrinka", thanks for joining our Community! Do you see this error message, when you open the link and the file is not even previewable? Or are you getting it after you have downloaded it and are trying to open it? Can you also send me a screenshot of the error, so I can take a look? Thanks!

I did email you, would you mind checking your emails again? I reached out to the address you have here on the Dropbox Community!

Thanks for updating me here, Joseph! And if you select your files, right click on them and choose 'Smart sync' > 'Local', do they get downloaded?

Great, Rejith, make sure to let us know if there's any issue after you do that!

Hey @"Joseph Parks", sorry to jump in here. Can I ask a couple of things, so I'm clear on what happened exactly? Were your desktop files all moved inside the Dropbox folder? Or did all your Dropbox files get the cloud icon on them and are no longer available locally on your PC?

Hey @"ZZ-3628", sorry to just jump in here! I'm taking over your case from @"Jay", so I just reached out to you. Make sure to check your emails!

Hey @"Rejith Varma", thanks for reaching out to our Community. Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here. Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says? Keep me posted!

Hey @"elyograg", thanks for reaching out to our Community! We do appreciate your feedback about this situation and I'm happy you were able to eventually connect to the Dropbox application. In this page you can find the installers for the latest version of the application, both online and offline, if you need them. I will…

Sure thing! I just reached out to you, so make sure to check your emails!

Thanks for the update here! Can I reach out to you via email, so we can sort this out?

Hey @"rowoo", thanks for reaching out to our us! If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid. Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt. Keep me posted!

Syncing files locally was always intended mostly for the desktop application. The mobile app was always pretty much a mirror of the website, but I do understand where you're coming from. If you'd like, you can take a look at our App Center to see all our app integrations, in case any of them look useful.

Thanks for pinging us here @"Rayknn"! Can you please send us a screenshot of the error message, so we can check it out? Thanks!

Hey @"SURINDERVERMA", thanks for reaching out and happy Friday! Are you sure that you checked all the notification tabs on the Dropbox icon? Perhaps there's one you missed. Can you also hover your mouse over the Dropbox icon, for the sync status of the Dropbox app and to check if there are any syncing issues? Let me know…

Hey @"EricKoh", thanks for reaching out to our Community! Have you taken a look at this thread, to see if you can find some useful info? Let me know how it goes!

Thanks for the update, that's perfect! You should be good now. If you need anything else, make sure to give us a shout!

Hey @"Daniella1" and @"aewen", thanks for reaching out to us! Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works? Thanks!