Hannah Dropbox Community Moderator

Sorry to jump in here, @"chauptman1". From what I can understand from your screenshots, it seems that you're using Dropbox for S Mode and not the Dropbox desktop client. Does this file appear as a .xlsx file when you look at it in your account on dropbox.com? If you rename it there from .xlsx to .xls, are you able to open…

Hey @"Grimbo", thanks for the additional info. If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

Hey @"Helpmecancel", if you go to the https://www.dropbox.com/support page from an incognito window and then scroll down a bit, you should see a "need help with a billing issue?" option, is that correct? If you click that, you should be able to move forward with submitting your help request.

Hey @"MartyG2", sorry to jump in here. It seems you have posted here from two different Community profiles, @"MartyG1" and @"MartyG2". That means you have two different Dropbox accounts linked to those profiles. This leads me to think that you might be logging in to a different account online, than the one you have linked…

We appreciate the feedback here from both of you @"meemeemux" and @"NB14", rest assured that it will be passed along to our team. Can you let us know if your issue was eventually resolved, one way or another? Or do you still need assistance?

Sounds good, Mike! I just sent you an email, so we'll continue there. 🙂

Happy to hear that, @"aa155"! If you want, you can send your ticket number here as well, so we can look up the communication in our system.

Hey @"igiuscal", thanks for letting us know about this and let's get right to it. The first thing you need to check is the sync status of the Dropbox app. To do this, hover your mouse over the Dropbox icon in your system tray. Do you see any error messages there? Let me know and we'll go from there.

Hey @"kd69", thanks for reaching out to the Dropbox Community. At the moment, the only thing you can automatically upload to Dropbox from your mobile device, is the photos in your gallery and screenshots folders through the camera uploads feature. There's no way to automatically back up other files, however, we appreciate…

Hey @"thx7783", thanks for the ticket number! I can see that a member of our support team has assisted you, but if you need anything else, please let us know.

Thanks for checking, @"wilcolley"! The different file sizes mean that the original photo was modified by some kind of 3rd party app, most likely by adding metadata to your image. This changed the size of the image causing the Dropbox app to detect this file as a new image and upload it. Unfortunately, we cannot…

Hey @"aa155", sorry to see you're having trouble accessing your account. Indeed, without access to the email address, there's not much we can do to help you regain access to the account. I would suggest opening a private browsing/incognito window and going to this page. Scroll down a bit and click on "can't sign in?". You…

Hey @"William D", have you reached out to our support team about this? If not, you can do so through this page.

Hey @"GTMS2005", to make sure I understand correctly, you have paid for a Dropbox subscription, but your account still appears as a Dropbox Basic account with 2 GB, right? If you look up the payment info here, does it bring up the same email address and the one you're using to login to your current Dropbox account?

Hey @"sscotti1", can you also try giving Dropbox full disk access, to see if that helps?

Hey @"MarcelloSax64", if you follow the steps that Nancy linked in her reply, you will be able to disable the backup feature and return your desktop folders to their original locations.

Hey @"Mike P.58", can you let us know which version of the Dropbox app you're using? I just tested this on my end and did not run into any issues. Does this only happen with the 3rd party app you're using or directly from the Files app too?

Hey @"Claude78100", sorry to hear about this. If you check your events page, do you see any events related to those files? Keep me posted.

Hey @"Helpmecancel", thanks for reaching out to us. It sounds like you might be logged in to a different account than your paid one. You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription. Let me know how it goes.

Hey @"gary5", if you reached out to our support team about this, can you also give us the ticket number for the communication, so we can locate it in our system?

Hey @"wilcolley", sorry to jump in here, but if you check the size of both the original image and the duplicate, are they exactly the same?

Hey @"AnupKarnani", thanks for reaching out to us. If you're getting a message that the email you're trying to use for your Dropbox account is already taken, that means that an existing Dropbox account is already using that email. Perhaps it's an account you had created in the past or forgot about; have you tried logging…

Hey @"cristinatercero", thanks for bringing this to our attention. Can you please check Emma's solution to this similar issue here in this thread, to see if it helps you as well? Let me know how it goes.

Hey @"Tomo tomo", sorry to see that your files are missing. Is it possible that the files were moved to a different location and not deleted? Do you see anything related to those files in your events page? Let me know what you find.

Not a problem, @"woctopus22", happy to help and good thing you were careful and brought this to us. If you need anything else, do let us know!

You're most welcome, @"eldendo"! If you need anything else, please let us know. Have a great day!

Hey @"ROMAN LEHMANN", thanks for posting today! We'd actually like some more time to double-check this with the team, but in the meantime, you could try these steps to amend a shared link to force render a file in a browser, if they help. Thanks a bunch!

Hey @"AriR", thanks for taking the time to post on our Community. We really appreciate all your feedback here, both about the tagging feature and the Community. Regarding the feature, there are no specific plans to make it available on the iOS app soon, however, we always take user feedback seriously, so I'll make sure to…

Hey @"woctopus22", thanks for bringing this to our attention. This is definitely not a legit Dropbox email address, so please do not click any links in the email. Also, please forward this complete email to abuse@dropbox.com (no need to include anything else in the email) and you can see more info on how to handle cases…

Hey @"meemeemux", thanks for bringing this to our attention. Are you performing the rewind through our website? If so, can you please try from a different browser or a private browsing window, to see if that works? Keep me posted!