Hannah Dropbox Community Moderator

Welcome to the Dropbox Community, @"wing1307". How was the file in question shared with you? Was it included in a folder the owner invited you to? Was it through a 'can edit' link? Or perhaps a 'view-only' link and you saved the file to your account and then started editing it? Let me know and we'll go from there?

Hey @"Rebecca16", sorry to jump in here. Allow me to advise, that if you're planning on upgrading to a Dropbox Business team, re-organizing folders at this time will be somewhat redundant. I'm only saying that, because with the upgrade, the folder structure of everyone on the team will change anyway, to reflect the…

Hey @"pheebs", thanks for bringing this to our attention. Does this happen only with Word docs or other types of files as well? Can you send us a screenshot of the error message, so we can check it out? And can you also make sure that you have at least 500 mb of free storage on the device, to make sure the app is working…

Hey @"NSI", sorry to see you're having trouble. Where did you create this folder? In your member folder (folder with your name) or the team space (the space outside the member folder)? Also, the personal folders you're trying to move, are they shared or non-shared folders? Are you the owner of the destination folder as…

Hey @"mikeshick", sorry to jump in here. I understand that your other computers are not having this issue and we do appreciate your feedback, but if you remove some folders from your Dropbox folder using selective sync, enough to get your file count down to about 300K, does it help with the issue at all?

Sorry to hear about this, @"ZeroClover". Can you take a look at this article with all the possible reasons this might be happening and let me know if it helps?

Hey @"James Cain", thanks for your update. If you check the "sync" tab in your Dropbox preferences, what is the actual syncing location of your Dropbox folder? And if you check the original location, do you see a new Dropbox folder trying to sync there?

Hey @"Martin F.21", sorry to jump in here. Are the files that are giving you this issue set to 'available offline' or to 'online-only'? Also, if you close the Dropbox app completely, does the issue persist?

Done, @"JK27"! I'll see you there!

Hmm, that's really strange indeed, Josh. Can you please confirm that you have at least 500 mb of free storage on your phone, for the Dropbox app to work correctly?

Thanks for the update here, @"SM119". Can you check that you're on the latest version of the Dropbox app, and that you have at least 500 mb of free storage on your phone for the app to work correctly as well?

Sorry to hear about this, @"JK27". Can I email you, so we can look into this?

Thanks! I just emailed you, so we'll continue there.

Hey @"joelhempenius", sorry to see you're having syncing issues. Just to confirm, where are the newer versions of your files stored right now? Are they in the Dropbox folder that's now in ~/Library/CloudStorage or are they stored in a different location? What's the sync status of the Dropbox app currently? You can hover…

Thanks for the ticket number, @"davidsi". I passed your comments along to the email thread and raised the priority of the ticket, so the agent working on your case will get back to you the soonest possible to continue assisting you until this issue is resolved.

Thanks for the update, @"frankjp". Can you try to test and see if this is caused after the photos are uploaded and downloaded from Google Photos?

Thanks, @"Ankush1", I just reached out to you, so make sure to get back to me, when you have a chance.

Thanks for confirming, @"rduff". Can we send you an email, so we can investigate this further?

Hey @"SM119", sorry to hear about this. Have you tried clearing your Dropbox cache, to see if that helps?

Sorry to see you're having trouble, @"gurumakeupemporium". Have you tried Nancy's steps here?

Hey @"fibut", thanks for reaching out. It looks like this is a different Dropbox account from the @"juliaT" one, is this the same person posting? If so, it seems you have two Dropbox accounts, so you'll need to make sure which plan you're on, while logged in to both of them; perhaps it's the second one that's on a trial.…

Sorry to jump in here, @"JoshO". Can you please follow the steps in this article to clear your cache and let us know if that helps?

Hey @"Holly3902", this leads back to Rich's first response. Keynote files are one of the few file types that allow only the first page to preview. If your recipients need to view the entire file, they'll need to download it to their computer and open it locally there. I hope this helps!

Hey @"frankjp", thanks for reaching out to the Dropbox Community. Can you please send us a couple of screenshots showing the difference in the metadata of the .heic, .mov etc. files compared to the .png, .jpg ones? If the photos are still saved to the device, have you tried uploading them automatically using our camera…

Thanks, @"Coacto", I just sent you an email, so we'll continue there.

Thanks for that, @"Ankush1". Can we actually send you an email, so we can investigate this further?

Thanks for the screenshots, @"rduff". Just to check, when you right-click on a file in your Dropbox folder and then click on "show more options", no Dropbox options appear there, right?

Sure thing, Judy! You can see how much space you have available and how much you're already using, in the plan tab of your account settings here. Cheers!

Happy to see that you were able to, more or less, figure this out, @"becmac"! If you still need any help, let us know. Have a great day!

Sorry to hear about this, @"Am761". To be honest, if it's been more than 12 months since that account was accessed, it's now probably disabled due to inactivity. Were the shared files in question owned by you? Meaning did you create the folders?