Comments
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Hi @Nancy Thanks for following up. At the moment there's a single support ticket that has been open for about a month while the Dropbox Enhanced Support team investigates the issue and reviews the sysdiagnose data we've provided. The ticket number is #26414490 Whenever another user experiences the same problem, I'm…
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Hi, Sorry for the delayed reply. Yes, we're unfortunately still experiencing the same issue. In fact, just yesterday two more colleagues experienced exactly the same behavior: their previously selected Selective Sync folders became unselected and disappeared from their local Dropbox folder. After manually reselecting the…
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Hi @Keith, thanks for your reply. There isn't a specific time frame when this happens, as the issue has been occurring intermittently for several months. However, there have been multiple occasions when several users experienced the same issue around the same time. For example, between June 19th and June 24th, at least…
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Hi, Just following up on this issue, as we have not received any further updates. Has anyone else in the community experienced Selective Sync folders being randomly deselected or disappearing locally since the migration to Apple's File Provider framework? Any feedback, similar experiences, or troubleshooting suggestions…
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Hi @Walter, thanks for your reply. The issue has occurred across multiple macOS versions, including different releases of both macOS Sequoia and macOS Tahoe. Yes, all affected users belong to the same Dropbox Team account. Regarding disk space, all affected Macs had sufficient free storage available when the issue…
