EvanDBX Dropbox Community Moderator

Hi @"pierretraumat" thanks for posting and I am sorry to hear about this issue. Please note that a shared folder's size counts towards the storage space of both accounts that it is shared with. That means, that if you have a 2GB of storage on your account and the folder is 3GB, then you will be unable to receive that…

Hi @"silverlaker39" thanks for dropping by! You can use these steps to sign out of your old account and then to your new one. After that, you simply give it sometime for the new account to fully sync, and you will be able to see your files as normal. Let me know how it goes!

Hi @"shamim101" thanks for posting! The easiest way would be to upload them via the Dropbox app. However, the upload limit for it, is 2 TB besides any limitations on your computer's hard drive. As such, I would suggest to copy and paste your folders inside your Dropbox folder in small batches and once finished, to make…

Hi @"Anne V" thanks for posting! While you are on your home page, scroll down to the All Files section and then go to its far right side. There, you should be able to see a three horizontal lines symbol. Click that and you should be able to change the layout to a list. That will show your folders as before. Let me know if…

Hi @"Ktplotts" thanks for posting! You could indeed try to simply download the Dropbox app on your wife's mobile, sign in with your account and then enable the camera uploads feature there as well. However, with this method, photos from both phones will be uploaded to the same folder which might be something that you do…

Hi @"ElanRemford" thanks for posting. You can manage your third party apps on the Dropbox mobile app if you open Dropbox, then tap on the three horizontal lines on the top left and then settings. From there, scroll down to the ''Manage default apps'' settings. Let me know how it goes.

Hi @"dkm_toronto" thanks for posting. The only way I can suggest is to manually drag and drop the Dropbox icon as last in your system tray. That will place it towards its end. Hiding it completely however, is not currently possible as that would mean to close the Dropbox app altogether, which would prevent syncing.

Hey guys, Can you try clearing your browser's cache as mentioned here, and let me know if anything changes?

Hi @"shhag" thanks for posting and I am sorry to hear about this issue. Can you try these steps for me and let me know if they help?

Hi @"ericrose", thanks for posting! I am sorry to hear about this issue. Can you try downloading and installing the Dropbox app via this link instead and tell me if the issue persists? 

@"Deskal", thanks for posting and I am really sorry to hear about this issue. I moved your post to a thread where Jay has already listed the most common reasons on how a deletion can happen. Let me know if any of this helps!

Hi @"FannyN", sorry to jump in. Can you tell me where you get the message ''we have sent you a 6-digit code to this email address"? Additionally, have you tried contacting the email provider associated with that email in order to restore it? Keep me posted!

Hi @"frogtheme", thanks for the reply! Can you tell me approximately how many files are syncing locally on your computer? To check this, you can right click on your Dropbox folder and then click properties. That should bring up the overall number of files. Additionally, are there any other apps currently running in the…

Hi @"Honeybee1", thanks for the follow up! Can you also try to select the WhatsApp images and video folders via your camera uploads? Simply open the Dropbox mobile app and then click the account tab in the bottom right side. Click the Camera uploads option and then the ''Upload from'' one. There you should be able to…

Hey @"Jo93", I hope you're doing well! Can you try these steps and let us know if they help? * Open your Dropbox desktop app. * Click the Dropbox icon in the menu bar at the top of your screen. * Click your profile picture or initials in the upper right of the window that appears. * Click Quit. * Open a new Finder window.…

Hey @"ljwaisman", sorry for jumping in! Do you happen to have more than one email address and Dropbox accounts? If that is the case, can you ensure that you're signing into the correct one? Also, can you please clarify what you mean with your Google activity? Waiting for your reply!

Hey @"ldariusas", I can see that a team member has reached out to you via email. Could you please reply back to them so they can assist further?

Hey @"sampodog", sorry for jumping in! Could you try following the folder using these steps and let me know if they help? Also, if you do not see a Dropbox icon on your menu bar, that means that the Dropbox application might not be running or might be hidden. You can try finding it and then clicking it to check if you can…

Hey @"QueenMaud19", sorry for jumping in! Can you clarify these for me: * Open your Apple Store and search for the Dropbox app, from there you should be able to see the version and update it if need be. * If the files you're trying to edit are yours or shared ones. * The issue you see, can you take a screenshot of it by…

Hey @"Kimcarsten " - sorry to jump in! Can you please clarify if you're using the Desktop app, mobile app or the Dropbox website?

Hey @"bacarruth", thanks for posting and sorry to hear about this. May I ask what is the size of the .pdf files that you're having trouble with? Are they within the previewing limit of 500 MB of the Dropbox website? When you try to open these .pdf files, do they give you an error or nothing happens? If you see an error,…

Hey @"Alftrude", I am really sorry to hear about this. In this case, I'd recommend contacting our support team for further assistance. To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information. Once you do, please feel free to share that…

Hey @"Janek68", feel free to check out Hannah's post and let me know if it helps!

Hey @"scharvey", sorry to hear you're having trouble with this. You can check this helpful post by Lusil for what happens when an account is downgraded. Also, can you check if you're signing in to the correct account on the Dropbox website? As not seeing any files on your all files page might indicate that. One other thing…

Hello @"hartro", thanks for reaching out and I'm really sorry to hear about your loss. Since you mentioned sending an email to Dropbox, did you receive a ticket ID? If that's the case, would you like to post the ticket ID here so I can take a look at it? I will be standing by!