Ed Dropboxer

Hi there Sorry the the late response - are you still having issues?

Hi there, Sorry for the late response - are you still having issues?

Oi Deborah Se eles nāo estāo aparecendo como logados, é provavel que eles nunca completaram a sincronia do seu computador com Dropbox. Como você subiu os arquivos? Caso esteja com dúvidas, por favor nos escreva no http://www.dropbox.com/support e um membro do time de suporte irá auxiliá-la.

Oi Deborah Seus arquivos estāo sendo compartilhados com outras pessoas? Veja por favor a página http://www.dropbox.com/events se seus arquivos foram movidos ou deletados da sua conta. Se sim, você consegue recuperá-los por lá mesmo.

Hi Karen Sorry to hear that! If you had camera uploads enabled, you can see the photos on http://www.dropbox.com/photos Hope it helps!

Bonjour David, Est-ce que vous rencontrez toujours ce problème ?

Hi there Sorry for the delay - are you still having issues?

Hi there Sorry for the late response - are you still having issues?

If you go to http://www.dropbox.com/account and scroll to the bottom you will see the option to disable 'recents' from being your default landing page.

Liebe Nutzer, vielen Dank für Ihre Geduld. Das Problem sollte nun behoben sein. Falls Sie beim Zugriff auf Dropbox weiterhin Schwierigkeiten haben, sagen Sie uns bitte Bescheid. Vielen Dank!

As Rich has said: "Dropbox is not capable of deleting your files on its own. Either you, another process on your computer or another device connected to your account had to have caused the deletion. Start here: * https://help.dropbox.com/security/missing-reappearing-corrupted-files *…

Hi William For large files I'd advise you use the http://www.dropbox.com/downloadingso it can sync smoothly with your computer. 

Hi there Sorry for the delay - are you still having issues?

Hi All Thanks for your patience on this matter. We've identified and just fixed this issue. Let us know if you continue to see errors when accessing Dropbox. Thanks! Ed

Hello there, Sorry for the delayed response. Are you still having issues? Thanks

That's a current limitation on the Selective Sync feature that we're aware of. At the moment, what you can do is use the website http://www.dropbox.com to navigate through all your folders that are not synced to your computer.

Hi there, Sorry for the late response - are you still having issues? thanks

Hi there Sorry for the delay - are you still having issues?

Mirela It's likely that the link is wrong (it's either an invite to join a shared folder that will consume more space than you have on your account or a link to somewhere else in Dropbox). Make sure your colleague is sharing a link to the file you need. Here's how to do…

No one is asking for your video Ron. The instructions shared are to how to share a file or a folder. You can read more here: https://help.dropbox.com/files-folders/view-only-access

Hi Josh You can save the folders on your Dropbox and then use the Selective Sync feature to choose which folders need to be on your computer + Dropbox OR only on Dropbox. More instructions here: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview

Hi Guy Could you please follow these steps: On your Dropbox client (desktop version): * Click on the Dropbox icon and then the "gear" at the bottom right * Open the Preferences pane * Click the Account tab. * Hold down the Option key and the "Unlink This Computer" button will become a "Fix Permissions" button. * Click the…

Hi there, Sorry for the delayed response - are you still having issues?

Hi there, Sorry the the late response - are you still having issues? Thanks

Hi Bob, Using the desktop client for large uploads is definitely recommended. Make sure you have the latest stable version (can be downloaded here:https://www.dropbox.com/downloading) As well as that, please make sure you check if there's any bandwidth limit here: https://help.dropbox.com/syncing-uploads/faster-sync You…

Bennett, Jocelyn Are you able to test upload speeds from a completely different network in a different physical region or with a different ISP? I spoke to some team members and since these are quite complex issues as it involves a lot of variables, they suggested it to be dealt via support ticket, as previously advised. If…

Hi Benneth - different people posted suggestions (e.g: Alexander mentioned that he changed Dropbox's Bandwidth Preferences: Download Limit set to 150 kb/s. Upload set to "No Limit" and it has worked for him) and some links to help center articles too. Jocelyn - I see. I'll pass this on again to our dev team and see if I…

Nicole, If the troubleshooting steps shared on this thread are not working, I'd kindly ask you to open a ticket with our support team so they can investigate it further. Unfortunately there's not much more we can do unless the team looks at what could be causing issues and slowness on your uploads. Jocelyn, Did the support…

Hi Nicole Can you try uploading your files through the http://www.dropbox.com/downloading instead of the website?

Hi Dean, Videos naturally take longer to upload. What you can do is to send a shared link to the folder with the videos even if the videos didn't sync yet - they'll appear on the shared link once they are synched :) An alternative is also to use different computers to maximise the upload time, try the web interface if…