Daphne Dropbox Community Moderator

Hello there @"gabriel_nemeth", I hope you're well today! Can you let me know if you're also having any issues connecting to the Dropbox website? If you're getting any errors on www.dropbox.com, please send over a screenshot of this. Looking forward to hearing from you!

Just to cover all bases, when you notice this issue is the sync status of the app showing "up to date" or "syncing"? Also, have you rebooted your device recently?

So we can look into this in more detail, I've reached out to the email linked with your profile here @"Mousebladder". Please check your inbox for my message when you have the time, and we'll take it from there - thanks!

It is rather strange that you can't use the "Save to Files" option on your iPhone too. Can you try disabling and then enabling Dropbox as a location with these steps? While I was able to reproduce the error when using the "Save to Dropbox" option, saving via the Files app to Dropbox did the trick.

Thanks for your update here @"aalter". In this case, I wouldn't be able to help much further with this, so I would suggest reaching out to Microsoft Support for some assistance with this. They will have a much better insight into this since it's within the Excel app that you need to take these actions. I hope this helps to…

Hi there @"henrycorps"! Could you just confirm if you had the chance to try out the steps Lusil linked above?

I'm sorry to hear about that @"jacbcarter". As you have a query close to the OP here, I've moved your post to this thread. Please check out this thread and give me a shout if you have any questions - thanks!

Hey @"I_want_to_quit", I'm sorry to hear you're having trouble with this! If your account is Basic, it may be that you're account is part of a free team. Please check out my previous post here, and let me know if that helps. Thanks!

Hey @"heather822", thanks for posting. Since you have a similar issue to the OP here, please check out Walter's post above for some more info. I'll be just a post away if you have any questions!

Hi @"aalter", thanks for reaching out to us here! Do you have the file set to automatically run the macro when opening it? Or are you able to run the macro once you open the file manually? If you're getting any errors, please send along a screenshot of this. Looking forward to hearing from you!

Thank for joining the discussion @"aglencross", I'm sorry to hear you're having trouble with this too! If you want to, you can reach out to Apple Support to see if they can assist with this. Most likely, they might suggest upgrading to the latest OS version for your computer (and therefore update the Safari version), but…

From what you mentioned, these files are Smart Synced as "online only", right? In this case, the "files" in the local Dropbox folder are just a placeholder for the actual file in Dropbox, and any action taken won't request data from the website. The change will just sync to the account online like with a local file. If…

Thanks for joining the discussion here @"Mirage075"! Could you clarify for me if it's the action of moving of the files, or the sync afterwards that's taking a lot of time to process? Let me know and we can go from there!

Much appreciated @"Mark Siegel"! We'll keep this in mind too if there are any other similar reports in the future. 😁 Thanks again!

Thanks for your update here @"Mark Siegel"! I am sorry to hear that you've had such a big problem with this, but I'm glad to hear that you managed to get down to the root cause at least. From what you mentioned too, it seems that Dropbox is working fine in your Chrome browser for now too, which I'm happy to hear. If you…

Thanks for getting back to me here @"Blinick"! A screenshot of this would be best, as the visual is very helpful in these circumstances. Since you're using your mobile, you can take a screenshot or picture of the error, and create a shared link to the file. You can just paste the link here since you can't attach it in your…

Hello @"Blinick", I'm sorry to hear you're having trouble with this! Could you just try using an incognito browsing window to see if there's any difference there? This will help rule out most browser related issues. If you still receive the same error, could you please send a screenshot of the error message? Looking…

Hello there @"Mark Siegel", I hope you're having a good Monday so far! Just to make sure we're on the same page, can you let me know what issue you're running into with uploading via Safari? Do you not see the option to upload files, or do you get an error perhaps? Please send over a screenshot if you're getting an error,…

Have you had the chance to try out the other steps listed here too @"captainbianco"? Reinstalling was suggested as the issue was narrowed down to a specific device, while others on the same network had no issue connecting. 

Thanks for sharing this with us here @"Pearly King"! I'm sure this will be helpful for others following the thread. Wishing you a great rest of your week!

Could you please check if there are any pending updates for your browsers, @Nosbags? If they are fully updated, I can suggest reinstalling the browser or restoring the browser to it's default settings to see if that helps. Should the issue persist after trying the above, please let me know which versions of the browsers…

Hey @"anaganisk", I'm sorry to hear you're having trouble with this! If you haven't already, please check out this thread as there are some additional suggestions that might just do the trick for you. Let me know how it goes!

Thanks for joining us here @"bec3116" and @"tflynn"! When you have the chance, please check out this post and let me know if you have any trouble with this.

Thanks for joining us here @Intact! Can you try the steps below and let me know if that does the trick? * Click the Dropbox icon in your system tray/menu bar. * Click the profile pic/initials icon in the top right of the window. * Choose "Preferences..." * Go to the "Account" tab. * Hold the Alt+H (Windows) keys or the…

Just to clarify, even once you have tapped the "Choose" option to lock in the selected folder (just the top level of your account from what I see), the Save option is then still greyed out? Also, which app is this that you're trying to save the file from? Just so that I can try and test this from my side too. Do you only…

Hi @slikjunk! Would you mind sending me a screenshot of where you're getting stuck there? Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too. Cheers!

Hey there everyone, thank you all so much for your updates here! If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too. Please submit a ticket with the team with the options available to you (based on your account's plan)…

Hey there @"neuromante", I hope you're well today! It looks like the app is having trouble connecting to the server, which is why there are no other sub menu options. Can you let me know if you have any trouble accessing the Dropbox website at all, through your preferred web browser? Are you using a proxy or have a…

Hi @"JohnK2", thanks for posting! Could you send me a screenshot of the error that you're getting? Also, what are the exact steps you're taking when you get this error? When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox? Keep me…

I hope you're well today @"huberimesch"! When you have the time, please check out my post here to see if that does the trick. Give me a nudge if you have any questions or trouble with this!