Daphne Dropbox Community Moderator

I'm glad to hear it's up and running now @"Crystalis"! Thanks for sharing the steps you took, and your feedback on the process. If there's anything else that I can help with, please don't hesitate to give me a shout here. 😀 Hope you have a great weekend ahead!

The building icon on those folders means that this is a team folder within your Dropbox account @"TCN-Publishing", so that you can identify the shared team files from private ones. Have you perhaps changed the arrangement or layout within these folders? The OS will create these desktop.ini files to store the info regarding…

I see, that does sound a little strange, @"Crystalis". Can you try checking the status of the app with the command outlined here, to see what that reports? Also, if you check the System Monitor, do you see the app running there at all?

Is it possible that the file is just a HEVC encoded .mov file, @"timefrancesco"? Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload. Can you try downloading one of these files on…

Thanks for that @"Crystalis"! Can you try the offline installer from here to see if you get the same error? If so, please send along a screenshot of that error, as the visual is always helpful.

Happy to hear that @"Everitt"! Feel free to give me a shout if you need anything else - thanks!

Hi there @"Crystalis", thanks for reaching out to us here! From the error that you mentioned getting, can you please check to see if you're device meets the minimum requirements for the app? Possibly, you might be using a file system format that the app isn't compatible with. Let me know and we can go from there!

Hey @"Gwillewyn", thanks for posting! It isn't currently possible to change the context menu items for Dropbox. While there isn't much I could suggest here as a workaround for this, we do have a request for this in our dedicated area of the Community here. If you'd like to, you can show your support for this idea by giving…

I hope you're well today @"Everitt"! We had some similar reports, and many noted that updating to the latest iOS version resolved this for them here. Can you check if you have any pending OS updates to see if that does the trick?

Could you let me know which browser you're using as your default, and the version you have installed @"ken l.19"?

Thanks for your updates here @"Arielct", @"RLUCIANI" and @"dacX". So we can have a look into this with our Support team, I've sent you each an email linked with your profiles here. When you have a moment, please check your inbox and we can continue from there. Looking forward to hearing back from you there!

Thanks for that @"LVDBUser". I've just gone ahead and fixed that now, let me know if you need anything else!

Could you let me know which post you're referring to there, @"VegasDBUser"?

We would need to do some troubleshooting when you're having the issue to be able to find out what the root cause of this is @"David S.178". Next time that you see the file sync being stuck, please try these steps to see if that does the trick. If the issue persists, does closing the app you're using to edit the files allow…

Thanks for giving me a shout @"sushilchawla"! I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!

Thanks for posting @"katrinaskaar". It looks like this is an older ticket and has since been closed, could you submit a new ticket by visiting this page via an incognito window (so you're signed out of any Dropbox account)?

Thanks for the screenshot @"Arielct"! Can you try these steps to see if that helps the upload complete? If the syncing is stuck due to incorrect permissions on the files, this should do the trick.

I'm sorry to hear you're still having trouble with this @"Arielct"! Just to have a bit of a better idea of your setup, can you let me know what version of the desktop app you have installed? You can hover over the Dropbox icon in your menu bar to see this. Let me know and we can go from there - thanks!

I see, I completely understand @"bobv"! Since the Windows side is showing that it's "up to date", this would mean that the files there would be the ones synced to your Dropbox account online. As we don't know how long the files haven't synced from the Mac side, we don't want to potentially overwrite the synced data with…

Thanks for posting @"theojk1"! Please take a look at the info here, since you have a similar question to the OP. Give us a shout if you have any questions!

Thanks for posting @"gabrielleduplessis"! Since you have a similar question, I've just moved your post here so please take a look at the info here. Give me a shout if you have any questions!

Hi there @"idanfo", I hope you're well today! Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx? Please also let me know which OS and version you're computer is running, so that I can suggest accurate troubleshooting steps. Keep me posted -…

Thanks for the additional info @"dacX", it's very helpful. Can you try out these steps to see if that does the trick? You might need to allow the app some time to apply the changes, but you should see the sync status changing if the syncing starts to progress.

Hey @"b20tski", I hope you're having a good day! Do you happen to be connecting via a proxy at all? If not, please try using the offline installer from here, to see if that does the trick. Let me know how it goes!

Hi @"dacX", thanks for reaching out to us here! Just so I can have a better idea of your current setup, can you send me a screenshot of the current sync status of the app? Has the sync status showed "up to date" recently, or does it appear to always get stuck on "syncing" at some point? Also, what version of the app do you…

Feel free to let me know your ticket number (eg. #1234567) @"troolos", and I can pass along your comments from here if you'd like. Cheers!

Hey there @"Sharir", thanks for reaching out to us here! If you haven't already, please check out the info in this thread, to see if Lusil's suggestions help with this. Let me know how it goes!

Thanks for the nudge here @"yasinozen". When you have the chance, please check your inbox for my email - cheers!

Thanks for joining us here @"ejpyle"! If you'd like to, I'd suggest checking out this discussion here for zero-knowledge encryption in Dropbox. While it's not much, I hope this helps to some extent.

Hi @"stlouey", I'm sorry to hear you're having trouble with this! Did you have the computer backup enabled previously on your computer, for the Music and Documents folders? If so, can you let me know if you followed the steps at the bottom of this article to disable the backup? Let me know and we'll go from there!