Daphne Dropbox Community Moderator

Hey there @"NereaP", Currently, you can indeed only edit .xlsx files with the Microsoft Excel Online integration. What you would need to do is change the file type by opening the file locally on your computer through the Microsoft Excel software (if you have this on your device). Then you will be able to save the file with…

Hey there @"miguelfp", I’m just checking on this with my team to ensure that I give you the correct information. I’ll make sure to update you here when I have more info about this! Hope you have a great day ahead - Cheers!

Hey there @"zephyr707", I would strongly recommend sticking with the current configuration you currently have, which would be having the actual files in the Dropbox folder and having your symlinks in the home directory. In this case, it wouldn’t have any affect on the files syncing as the actual files are within the…

Hey @"Typaden", Can you let us know some more info about the issue you’re facing? Such as if you are trying to sign in via the mobile app or the web browser on your device. Also, if you see any error messages then please send a screenshot of this (excluding any personal info). Thanks!

Hey there @"MAARCH", There is a default Group created automatically that includes all members of the team which is named along the lines of “Everyone at [Company Name]”. Since this is an automated group, you wouldn't be able to remove members from this particluar group. Instead, you can create, edit and delete new groups…

Hey @"graystate", We’re constantly working to offer the best features that will meet your needs. The Dropbox Plus plan will get some new features which you can check out in more detail from here. I understand that you are not satisfied with the increase in price, but I’d like to mention that you can keep your current…

Hey there @"TuiAllen", The notification is just to clarify that removing the file from the Dropbox folder will in turn delete the file from your account, so it will also be removed from your other devices. The Dropbox desktop app doesn’t have the ability to read the files outside of the Dropbox folder so it wouldn’t be…

Hey there @"tango1", sorry for the late reply here! Are you still having this issue? If you are can you please let me know if you are receiving any error messages when trying to sign in, a screenshot of this would be helpful. Looking forward to your reply - Thanks!

Hey there @"Agehrt", Currently the mobile app’s push notifications include shared folder invitations and when individual files are shared with you. This doesn’t include when new files are added to a shared folder. I’d be more than happy to pass along your comments to our dev team for review about notifications for new…

Hey there @"NEWTODOLHPINS11", When you download and install the desktop app it will create a Dropbox folder for you. If you are having trouble locating this folder then you can click the Dropbox icon in your system tray/menu bar and then click the small folder icon along the top of the pop up window. This will open up the…

Hey there! Name: Daphne About me: I’m a moderator here on the Community and the newbie of the team! While I may be new here, I’m not new to Dropbox as I’ve been using it religiously for many years now. I love to get competitive with anything from sports to board games, so I’m always excited to find something new to play…

Hey @"PistolSlap", I’ve merged your post here as this is currently a feature not available in Dropbox, but many like yourself have requested this. Moving your post here enables us to track these requests much easier, and I’ve made sure to pass along your comments here to our dev team for review. Thanks for your input -…

Hey there @"ripchord", Just to note I’ve merged your post to the relevant thread so you will be notified with any updates easily here. We’ll be sure to update here as soon as we have confirmed the relevant info as we wouldn’t want to give any incorrect info for you all! We appreciate your time in letting us know your…

Hey there @"onb", If you purchase an annual subscription and then cancel this at any point, you won’t receive a refund as your subscription will remain active for the remaining time and your account will downgrade at the next renewal date. If you want to only have your subscription as a “one time purchase”, then you will…

Hey peeps, sorry for the late reply here! @"BWilks", if you're still having this issue with Internet Explorer, can you please try clearing the cache in the browser? Also, if this doesn’t help, please try using an incognito window to see if any of the browser extensions are blocking the action. @"FishKiwiYak", you can…

Hey there @"cschenk", To try and pinpoint the issue, can you close the Dropbox app and try to open the file again to see if you receive the same error message? From what I could find, the issue is possibly not Dropbox related but rather from Word specifically. To quit the app follow the steps below: * Click the Dropbox…

Hey there @"jcrace", I’ve merged your post here as it seems the issues are very similar. Can you please try the steps mentioned in this post and let me know if they help with the issue you’re experiencing? Hope this helps - Cheers!

Thanks for clarify this for me @"fu3l3x". So if you were to hide the members from the directory and share folders with them that only they will be shared with then this should work for what you want to do. As long as you don’t share the same folder with another one of the hidden members, as this will allow them to see the…

Hey @"Rich", Glad to hear it was helpful, I’m happy to be of assistance! :grin:

Thanks for that clarification @"fu3l3x"! So to have multiple teams you would need to have different Dropbox Business subscriptions. This would give you the separation that you would need so that members won’t be able to see the members of the other teams. If you will be a part of each team, then you will need to have a…

Hey there @"fu3l3x", Currently there isn’t a way to prevent members of a shared folder from seeing the other members. If you do share your folders with a single user then they will only be able to see what is shared with them and therefore not be able to see other shared folders and the members of those. If you’re…

Hey there @"Tinarslaughter", As a first step can you please check the account that you are signed into on the app and see if the email address is correct? Have you used your account recently on another device or the web where you saw all your files? If you go to your Events page, do you see any deletion events there at…

Hey peeps! Just to add to what @"Rich" mentioned, you can choose to open your PDF on the Dropbox website with a selection of 3rd party apps, including smallpdf! From the web, you can select the file, choose “Open with” and then choose the appropriate program. This might make the process a little smoother for you @"ronnie…

Hey there @"juntboy", I’d recommend submitting a ticket with our team for assistance since this feature is currently in beta. If you prefer I can reach out to the email address associated with your Community profile, or if you’ve already submitted a ticket then please feel free to let me know the reference number (eg.…

I’m glad to hear that clearing the cache was indeed helpful @"sulevreisberg"! So the cache is a temporary storage area which will retain certain data when you are using the app. Essentially, the aim of the cache is to help with keeping your app running smoothly and reduce the amount of data that needs to be processed and…

Hey again @"sulevreisberg", Could you please send a screenshot (excluding personal info) of the camera uploads setting? You can access this by: * Open the Dropbox app. * Tap the menu button. * Tap Settings. * Under Camera uploads, please take a screenshot of the settings Also, can you let me know if the photos are never…

Hey there @"glitalien", So you should see a small Dropbox icon in your menu bar/system tray near the time display on your screen. If you click on this icon you will see the small window where the gear icon will be in the top left. It sounds as though you may be clicking the shortcut which directs you to you Dropbox folder…

Hey there @"sulevreisberg", So as a first step, can you try clearing the cache through the Dropbox app with the steps below: * Tap the menu icon in the top left of the screen. * Select the option Settings. * Select Clear cache. After doing so please restart the app and see if you still see the same behavior. If the issue…

Hey @"Alex_Basis_HH", I’ve merged your thread here as there was a recent update regarding your initial query. Please check the solution here, you will be able to follow this space easier now for future updates! Thanks!

Hey @"DG123", Just to clarify, there isn’t any tagging or way that Dropbox can track files outside the Dropbox folder. When you move something from the Dropbox folder to another place on your desktop, these files are not “tracked” in any way, Dropbox will see this action as simply deleting the files from the account as…