Daphne Dropbox Community Moderator

Hey @"trishmennell", I’m glad to hear you got this working via another browser, thanks for letting us know what worked for you! I can suggest clearing the cache in your Safari browser first. Otherwise if this doesn't resolve the issue, please try a private Safari window and try again. If this allows you to upload files…

Hey there @"trishmennell", Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing. If you are trying to upload files to your account then please check out this article…

Hmm, I see. :thinking: If the folder you found from the search isn’t within your Dropbox folder then it sounds like you did make a copy (file explorer search will bring up items within the Dropbox folder too). You can check this by right clicking the folder brought up from the search, click the “Properties” option and you…

Hey peeps! So I think there may have been some confusion here @"DG123". If you made a copy of the music folder into your Dropbox folder, then when you deleted the files from your account, you are right that the Dropbox folder copy will have been removed. The original folder will not have been affected at all as it has no…

Hey there @"AcerbicMaelin", The behavior you’re describing does sound strange indeed :thinking: . I’ll make sure to pass this along to our dev team for review. Thanks for bringing this to our attention! In the meantime, any input is most welcome - Cheers!

Hey there @"vin1", We can't really estimate the time it should take due to syncing being limited by your internet speed for example, and your device capabilities may also be a factor too. Since you are moving from what I’m assuming was a Business Advanced subscription to Professional, the sync may take some time as it will…

Hey @"MadeleineH", sorry for the late response here! Can you let me know if you are still having this issue now with not being able to see the sync icons? I’d be more than happy to help with this. Let me know - Thanks! PS. @"ucblu", I'm glad to see that you were able to find the info you needed on this thread!

Hi there @"Akhil_M_S", I will look further into this for you to see what I can find! I’ll get back to you with an update when I have some more info on this. Until then, have a great day!

Hey there @"Akhil_M_S", For some more info about the architecture overview, please check out this article here. If you have any other questions feel free to let me know. In terms of the pros and cons, this discussion will be open for others to input their opinions on the matter. Hope this helps - Thanks!

Hey there @"MagpieCat", So you should be able to navigate your Dropbox folder structure when choosing to upload files into your account. When you are choosing a location to upload within Dropbox, you should see the current folder path outlined towards the top of the screen. For example: Dropbox > Files > Docs upload Are…

Hey there, @"djulia". Sorry for the late follow up here on your query! This kind of editing is possible via the online Microsoft Excel integration, although I would suggest to work within the same tab when working on the same file online. For example, cutting a line from one tab and then pasting it in another, the web…

Hey again, @"Thinker3932". I’ll make sure to pass your comments along to our dev team regarding this, I understand how you would want to keep certain data separate while being able to simply use your Google account to only sign into Dropbox. At the moment the integration is made with these permissions to allow easy…

Hey there, @"Thinker3932". When you connected your Google account, it will have needed permission to give access to that info to proceed with using your Google account to sign into Dropbox. If you want to remove this, as you mentioned that you don’t want Dropbox to be able to access this info, you can go to the Connected…

Hey there, @"KWTM". You’ve definitely covered a lot of the bases there so good job so far! What I could recommend from here would be to check the Events page in your account. You can filter for the specific Team folder and a time frame. It will give you a list of all events within there by team members. To make it easier…

Hey there, @"angelini1". At the moment, viewing and creating Albums is only available on the android Dropbox app, this feature was removed back in 2017 from the desktop app and the web. If you want to view the album from the web, you could share the album from your mobile device to create a link, and opening this link on…

Hey again, @"Boscastle" - thanks for your reply! So if you don’t have the actual files on your computer that would be opened via the shortcuts then you will not be able to open them on the new computer. So I understand that the shortcuts were created by mistake when copying files into the Dropbox folder on the old…

Sure thing, @"tafe" thanks for joining us - I’d be happy to help! I’ll try place it in steps to direct you as much as possible and also place links within the text in case you want to check up what I mention in more detail. Firstly, in terms of duplicates you would need to manually check the files as you add them to check…

Hey there, @"fsf". Thanks for reaching out to us here! Since you are trying to upload a large amount of data, I would say that using the Dropbox desktop app would be the best method. However, to do so you will need to move the data into the Dropbox folder so you will need to have space in the drive where the folder is…

Hey there, @"Boscastle". From what I understand, you have a file in your Dropbox account that was a shortcut to another file. All this would be doing is pointing to another file in your computer, so on clicking the shortcut the system is redirected to open the desired file. While Dropbox can sync this type of file, it is…

Hey there, @"Alex_Basis_HH". Thanks for reaching out to us with your query! Unfortunately, the feature showing the time estimate left for syncing your files was removed in a recent update to the Dropbox desktop app. Currently there isn’t option within the app to change the display to show the time left for syncing. We have…

Hi there @"iamwwc", We appreciate you taking the time to share your thoughts about features you would like to be available from Dropbox. I have passed your comments along to our dev team for consideration. If you have any other ideas please don’t hesitate to let us know! To ensure that all requests and comments about this…