Daphne Dropbox Community Moderator

I’ve reached out to your email address @"Jq1", please check your inbox at your earliest convenience and let me know in reply to the email that you received this. Thanks!

Hey @"Jq1", Would you mind if I reach out to the email address associated with your Community profile so that we can do some further investigation through our Support channel? Otherwise, if you’ve already submitted a ticket with our Support team, please feel free to let me know the ticket reference number (eg. #1234567) so…

Hey there @"Crivotz", You can still use the desktop app on your Linux device to sync your Dropbox content. The new interface is currently an opt-in additional feature, so there is no change to the basic functionality of the Dropbox folder syncing. Hope this helps - Cheers!

Hey @"Jq1", thanks for that screenshot! Would you mind just trying to clear the app cache to see if this helps at all with the steps in the spoiler below: Spoiler 1. Open the Dropbox app on your device. 2. Tap the Account tab. 3. Tap the gear icon in the top left corner. 4. Select the option to “Clear cache”. After doing…

Hey @"Jq1", Thanks for that info! So let me ask you a few other questions to see if we can narrow this down a little further: * Does the issue persist over a different WiFi connection? * Can you try disabling WiFi temporarily and use cellular data instead? * If you keep the app open when attempting to upload the video, do…

Hey @"kmeadows", If you want to have the files accessible locally on your laptop, you could create a specific folder on the Laptop and choose to have only that one syncing to your Laptop and none of your other folders in your account. You can do this through your selective sync settings. Alternatively, you can use the…

Hey again , Can you please check the actual size of the file in GB for me? You can’t directly do this from the Camera roll I understand, but you can easily work around this so I suggested some steps below to do so: Spoiler * Locate the video within the camera roll. * “Share” the video and save to your Files app in any…

Hey there @"Jq1", Can you let me know if you are trying to upload the video manually through the app or via automatic camera uploads? Also since this is a long video, can you please check the space available in your Dropbox account and see if you have enough space to upload this video? You can see your available space by…

Hey @"SM15", Can you just let me know if clearing the browser cache helps to resolve the issue for you? If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option “Learn more to allow…

I’m glad that solved the issue for you @"MrKJ"! Since the thread already has an accepted solution we don’t see that option anymore. But not to worry, your update for us here is more than enough and much appreciated. :grin: Hope you have a great weekend - Cheers!

Hey there @"MrKJ", sorry for the tardy reply here! If you are still having this issue, can you please go to your Files app on your iPhone X and navigate to the top level where you see “Locations”. From this page, please tap “Edit” in the top right of the screen and ensure that your Dropbox account is enabled as a location.…

I’m happy to hear you’re confident with this moving forward @"zephyr707"! Hope you have a great weekend! PS. Thanks for letting me know that little hiccup there with the like button, I’ll have a look into this.

Thanks for letting us know that @"ZanaLu"! I’m sorry to hear that the issue wasn’t exactly solved but I’m glad you found a work around, great job on the troubleshooting there. :grin: Hope you have a great week ahead - Cheers!

Hey there @"blainux", Just to note, I’ve moved your post here as it is relevant to this this topic. As mentioned above, the new desktop app currently isn’t available on Linux OS. I’ll be passing along your comments and interest to our dev team for consideration in future developments. I’m always here if you have any other…

Hey there @"Binko", are you still not able to see the smart sync option in your desktop app yet? You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following: * Click the Dropbox icon in your menu bar.…

Hey there @"kc6500", It would depend on your personal preference! If you are not wanting to have your files synced locally to your desktop then you can use either the Dropbox app for S mode or the website. Both offer pretty much the same functionality to move your files (select files, chose the option "move" and choose the…

Hey there @"ATSTAC", Can you let me know if you are able to use “Copy” instead of “Move/share” to move multiple files from iCloud (in the Files app) and then choose Dropbox as a location? You should be able to use the option to copy when selecting multiple files/folders. Once they are copied over you can then remove the…

Hey @"kc6500", thanks for that screenshot! So from what I can see, you are using the Dropbox app for Windows 10 in S mode and viewing these images from the Photos tab. Currently, it’s not possible to move items while viewing them in the Photos tab. The S mode app is a little different to the desktop app for computers as it…

Hey @"ZanaLu", just checking in to see if you were able to resolve the issue you were facing here, and if so, could you please let us know how? Any updates would be much appreciated!

Hey @"kc6500", Would you mind sending me a screenshot of exactly what you see and where you have selected the files and are trying to copy them? This would help me understanding exactly the issue you are facing, please try to exclude any personal info in your screenshot though as this is a public forum. Looking forward to…

Hey again @"kc6500", You can indeed do this from your desktop Dropbox folder. You can select all the photos that you want to move in the Camera uploads folder. Then, you can either drag and drop them to the new folder, or you can right click and cut (or copy) and paste them inside the new folder. When you move the photos…

Hey there @"kc6500", I’m not 100% on exactly what you are wanting to do there, are you wanting to move photos within your account to a folder perhaps? If not, can you please elaborate on this a little for me please. If you want to move files via the website, you can do the following: * Navigate to the files you want to…

Hey there @"Phiephie", I believe what Umair is referring to regarding enabling Dropbox in the Files app can be done with these steps: * Open the Files app on your device. * Click “Edit” in the top right corner of the app screen. * Toggle on Dropbox as a location. Hope this helps - Cheers!

Hey again @"miguelfp", Unfortunately the redesigned Dropbox desktop tray isn’t available on Linux. The new Dropbox desktop app is indeed currently only available on supported Windows and Mac OS. I understand this isn’t exactly the answer you were looking for. As you’ve expressed your interest in having the new desktop app…

Hey there @"mstgrv", Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering. If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again. Let me…

Hey again @"kmeadows", You can apply different selective sync settings on different devices. So you can apply selective sync to folders on your laptop, so that only certain folder in your Dropbox account sync to the Dropbox folder. On your PC you can simply leave the desktop app settings as they are and all your Dropbox…

Hey again @"zephyr707", It seems like you have everything on point there, this set up will for sure be much more stable. I’m glad I could help to clarify the matter with you. :grin: If you have any other questions about this then please don’t hesitate to reach out to me here - Cheers! 

Hey again @"NereaP", Thanks for that extra info, please do let me know how you get on with these steps. Looking forward to your update - Cheers!

Hey there @"kmeadows", If you want to remove some of the folders from your computer but keep them in your account online, I’d suggest using Selective sync. This will allow you to choose folders that you don’t want to sync down to your desktop folder and they will be available via your account online. You can update these…

Hey there @"YS1", I’m sorry to be the bearer of bad news, but if you have permanently deleted all of your files from your Dropbox account then they would be unrecoverable from our end. As permanent deletions can only be done through the website, it seems highly unlikely that this occurred due to ransomware as this would…