Daphne Dropbox Community Moderator

That sounds strange indeed @"Grizzly1". :thinking: Can you let me know if you’re not seeing the file to be able to choose it when attaching files or do you see the file and it’s greyed out or gives an error when attempting to attach it to the email? Looking forward to your reply - Cheers!

Hey there @"ray21047", To automatically upload pictures from your mobile device to your computer, you can use the Camera Uploads feature. There are two different methods to do so but both will require you to have the desktop app installed on your computer. You can upload your photos and videos directly from your mobile by…

Hey @"KMH8", Can you let me know the current sync status and version of the desktop app that you are running currently? Also, can you clarify for me if you’re not able to see the “Smart sync” option at all when right clicking a folder or do you see this option but no sub menu showing “Local/Online only”? If you could…

Hey there @"Anna456", If you’re copying the files into your Dropbox folder so you have 2 copies of the file on your hard drive, one within the Dropbox folder and another elsewhere in the computer, then you can simply delete the copy from the Dropbox folder. The other copy of the file will remain on your computer, only the…

Hey there @"Tobias_Nielsen", Just to note, I’ve merged your post here as it pertains to the same topic. We don’t currently have a feature like this to instruct the desktop app to ignore certain files when syncing, so I’ll be passing along your comments to our dev team for review in future improvements to Dropbox. Thanks…

Hey @"brendym", Thanks for that extra info there. Could you please try restarting your device to see if this allows you to multi select the files? If this doesn’t help than can I reach out to you via our Support channel to do a little further investigation? Otherwise, if you already have an open ticket with Support about…

Hey @"Fipo", Sorry that I couldn’t be of much help with this, but I’m hoping for the best for you! :grin: Feel free to let us know how it goes - Thanks!

Hey there @"Fipo", I’m afraid that since this is in closed beta that we’re not currently able to add users to this testing group. You’ll need to have been invited to test out the beta through an email communication and see the option shown in the OP’s screenshot from your Connected apps page. That being said, we’ll ensure…

Upon going to reach out to your email address, I located your open ticket and I’ve followed up there @gebruikersnaam. Please check your inbox at your earliest convenience for my reply. Cheers!

Hey @"brendym", Would you let me know the OS versions of the mobile devices you tried out? I tested this on a few android devices here and was able to tap and hold to choose multiple photos to upload at a time to the file request. The exact steps I took was to open the file request link in the device’s web browser, choose…

Hey there @"brendym", Can you let me know if when you are prompted to choose files to upload, you’re able to tap and hold to allow you to multi select files? Let me know - Thanks!

My pleasure @MAARCH! I hope all goes well, but I’m always here if you have any questions during the process. Have a great day - Cheers!

Hey peeps! Thanks for your updates here, I’ll be keeping an eye out for any possible updates we may receive of this and ensure to let you know here, should there be any changes. As of now though, the new desktop app interface isn’t available for Linux OS on the stable or beta versions. I’ve nudged our dev team again with…

Hey @gebruikersnaam, Thanks for providing that info for me. At this point, it would be best to continue this discussion over on our Support channel due to the nature of the issue. Would you mind if I reached out to the email address associated with your Community profile? Let me know - Thanks!

Hey there @"Arjb", If the recipient you want to share with doesn’t have a Dropbox account then you would need to share the folder via a shared link instead of by adding the email address to the folder. With a shared link, you can give only viewing access to the content you share, but the recipient of the link doesn’t need…

Hey @"nicc777", We’re constantly and persistently working on new developments for Dropbox so I’m unable to share any timeline of what’s currently being worked on. That being said, our dev team has been made aware of this feature request and we ensure that all comments are passed along and directed correctly by gathering…

Hey there @gebruikersnaam, I’m sorry to hear you experienced this! Just to ensure that I understand the situation clearly, can you please clarify for me the role of Dropbox in this for me. From what I understood, Dropbox accounts were created with your Gmail email addresses, is that right? When creating a Dropbox account,…

Hey there @"sachinbee", Just to note, I’ve merged your post to this thread here so as to keep track of your comments more efficiently. I’ll be passing along this info to our dev team for review and thank you for taking the time to let us know your thoughts here on the Community. Have a great day - Thanks!

Hey there @"kane656", Can you just let me know if you don’t see the option for Smart sync at all, or are you perhaps seeing the option but not seeing the sub menu “Online only” and “Local” like described here? Also in your reply, can you let me know if your sync status is up-to-date and the version of the desktop app…

Hey @"Spillie", While you have the photos stored in your gallery, there is no connection between the photos there and in the Dropbox app. So while viewing files within the mobile app, you wont be redirected to the photo in the gallery. I’m afraid all I can suggest is that if you want to view photos from the mobile app in…

Hey @"Spillie", To be able to see the photos in full resolution on your mobile device, as well as exporting the files you can try making them available offline within the Dropbox app. Otherwise, if you are previewing the file through the app, the photo will be scaled down for faster loading as it is not stored locally on…

Hey there @"Spillie", While the mobile Dropbox app uploads your photos in full resolution, when you are previewing them inside the app, you will see a scaled down version for faster loading. In your phone’s gallery, you see the full resolution of your photos as the file data is stored locally on your phone. The files you…

Hey there @Ozgurc75, Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience. Looking forward to hearing back from you there - Cheers!

I’ve reached out to your email address @"Jq1", please check your inbox at your earliest convenience and let me know in reply to the email that you received this. Thanks!

Hey @"Jq1", Would you mind if I reach out to the email address associated with your Community profile so that we can do some further investigation through our Support channel? Otherwise, if you’ve already submitted a ticket with our Support team, please feel free to let me know the ticket reference number (eg. #1234567) so…

Hey there @"Crivotz", You can still use the desktop app on your Linux device to sync your Dropbox content. The new interface is currently an opt-in additional feature, so there is no change to the basic functionality of the Dropbox folder syncing. Hope this helps - Cheers!

Hey @"Jq1", thanks for that screenshot! Would you mind just trying to clear the app cache to see if this helps at all with the steps in the spoiler below: Spoiler 1. Open the Dropbox app on your device. 2. Tap the Account tab. 3. Tap the gear icon in the top left corner. 4. Select the option to “Clear cache”. After doing…

Hey @"Jq1", Thanks for that info! So let me ask you a few other questions to see if we can narrow this down a little further: * Does the issue persist over a different WiFi connection? * Can you try disabling WiFi temporarily and use cellular data instead? * If you keep the app open when attempting to upload the video, do…

Hey @"kmeadows", If you want to have the files accessible locally on your laptop, you could create a specific folder on the Laptop and choose to have only that one syncing to your Laptop and none of your other folders in your account. You can do this through your selective sync settings. Alternatively, you can use the…

Hey again , Can you please check the actual size of the file in GB for me? You can’t directly do this from the Camera roll I understand, but you can easily work around this so I suggested some steps below to do so: Spoiler * Locate the video within the camera roll. * “Share” the video and save to your Files app in any…